Public Storage - Van Nuys - 15350 Oxnard Street

Great for the price

Only problem I had was I made a reservation online for my move-in date and time, and for the few days between I got multiple confirmation calls from the employees about me showing up... I showed up at the exact time of the reservation to move in and there was a sign taped to the glass of the front entrance, they were out and wouldn't be back for an hour and a half. So I left and went back, they said the manager called an "emergency meeting" and apologized for missing the appointment. Other than that... Great place!

Recommended: Yes

Easy check in process

Customer service was great team members were very helpful and accommodating

Recommended: Yes

Parking Space outside unit

It is an outdoor parking space. The vehicles parked here will be exposed to the sun all day.

Recommended: Yes

Very friendly nice people very professional

Nice clean place very friendly and professional

Recommended: Yes

Liz was amazing and very helpful.

My experience was awesome. Liz was amazing and very helpful. The process was very smooth and the price was good as well.

Recommended: Yes

Very clean

Clean place good customer service

Recommended: Yes

Comfortable

I gotta say that ELIZABETH is an outstanding employee. She speaks so well so that you don’t have to keep saying huh? or what? She explained EVERYTHING so well and easy to follow. She’s the type of employee that I would want as the face of my company. Looking forward to the next time I see her.

Recommended: Yes

Smooth and NO problems

I was able to get my code, bring my stuff, and go right to my unit. Everything was done virtually and I didn’t even need to talk to an attendant. A++++

Recommended: Yes

Easy and BREEZY

Easy to Navigate and pack up. Had no issues and I’d definitely recommend it to others. No complaints. A++++

Recommended: Yes

The facility is located in convenient proximity

The storage unit is nice and clean. Near by street is easy to access Too bad there wasn’t a month free promotion

Recommended: Yes

Clean and easy to access units with air conditioning.

Hi everyone I'm realy satisfied with my 5x5 self storage. I recommended it to all my friends and family.

Recommended: Yes

Don't get locked in

Very clean and nice staff, but if you are putting things away at closing time the whole place shuts down. We were trapped in the parking lot and couldn't get to our storage bin to lock it or out of the parking lot. Fortunately someone else got the gate open and we escaped. Your app stops working right at 5 PM on Saturday, and you will get locked in the parking lot if you are not careful. No one answers the after hours number either.

Recommended: No

Great experience

Clean facility, friendly employees, great price. Recommend this location.

Recommended: Yes

Great Storage Facility!!!

I’m very pleased with my storage experience! It didn’t take long to take care of the application. Very friendly staff! Especially Rocio! Nice clean facilities, great security features, & very convenient

Recommended: Yes

Pleasantly surprised

When I arrived & saw it's 'Public Storage' I was ready to cancel reservation. Bad past experience. Glad I gave it a shot. Friendly, personable service by Jazmin who even swapped units to accommodate me (on crutches). Super clean, convenient parking, no long-term contract, secure, and climate controlled. Excellent location! Happy!

Recommended: Yes

Very happy with the experience

Very clean, efficient, and helpful service. I accidentally stayed a bit later during one of the days and received a prompt notification th following morning that this is not allowed. I appreciate that the storage takes the issue of the afterhours so seriously. The best parts of the move included a paperless and quick process, ability to use the phone app to open the gates, and plenty of carts in the yard to move your stuff into the storage.

Recommended: Yes

Everything I Needed

Clean, well maintained unit, plenty of parking, auto entry if you download app, I'm happy

Recommended: Yes

Nice place

This place is perfect and safe

Recommended: Yes

Awesome facility as well as the staff. Thanks Jazmin.

I must say that I was a little taken aback by the location of the Storage Lockers, however a great challenge and experience. Thank you kindly.

Recommended: Yes

A/C controlled unit

This is an A/C controlled unit. I am happy with the decision for the most part. However, I registered online for a $1 first-month promotion. I needed to upgrade to the next size space and the agent was not able to honor the $1 special. Otherwise, it was an overall good experience.

Recommended: Yes

excellent and fast service

HIGHLY RECOMMEND PUBLIC STORAGE.THEY ARE CLEAN,LOCATED IN A IDEAL PLACE AND STAFF ARE COURTEUS AND HELPFULL.

Recommended: Yes

Clean facility

Very clean facility. However, it was very busy and they only had 4-5 carts available at the time. I had to wait 30min till a cart was available. Other than that, the staff was helpful and courteous.

Recommended: Yes

Safe secured storage

very big building has A.C bathrooms.. everything is under controlled secured and gated.

Recommended: Yes

Public Storage

The staff is professional, storage is clean convenient and lots of options to enter the gate by phone which is a plus for me because I hate entering gate codes during covid 19 and all the touching people do.

Recommended: Yes

Kind of a hassle free front desk staff

Kind of a hassle free front desk staff

Recommended: Yes

looks safe

looks safe, happy to find a reasonable cost facility

Recommended: Yes

Great experience

Very clean storage. Great customer service.

Recommended: Yes

Great place to store things

I would recommend it to anyone who asks me about it

Recommended: Yes

Great

Love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Recommended: Yes

Very clean

Very clean very organized New facility good customer Service

Recommended: Yes

Great service

Great! The dudes at the front were hella cool too

Recommended: Yes

See you next Saturday great facility thank

Love that facility Great elevators and the love the security code to get upstairs to I'll be back next Saturday to load more items. Thank you guys very much really needed this unit.

Recommended: Yes

Smooth Process So Far

1 star removed for the gate entry hours being so early-6 PM weekdays/5 PM weekends and sometimes it’s difficult to get an answer at the office. Other than that I have had a seamless move in process and the prices were extremely affordable.

Recommended: Yes

Rented online super easy

Rented online without hassles just had to have my son drop by and show his id to get gate code and there was no hassles for him or me. Made it super easy to be able to rent him a storage and me pay for it for him and payments are also online which is perfect

Recommended: Yes

Andrew at the front desk was courteous and helpful.

The facility is bright and spacious. The only part I didn’t like was entering a code to use the elevator. The doors close really fast and if you’re moving bulky items alone then it’s hard to run from the key pad to the elevator, while moving your items onto the elevator.

Recommended: Yes

Everything was so quick and easy to do

I’m still moving my stuff but it’s really easy everything is been well-designed and is in really clean and working condition. I would recommend this for Sellitti to anybody that needs a storage

Recommended: Yes

Affordable storage units, excellent customer service!

Excellent customer service, clean storage units, easy access.

Recommended: Yes

Very happy

I was very impressed on how clean the storage was

Recommended: Yes

Easy online booking

New clean facilities, carts for use ,helpfull staff, parking,elevators ,provide lock if needed

Recommended: Yes

Great facility!

It is a great storage unit and the staff are nice. The hours are difficult though….they close at 6pm sharp. We were moving in and there was no slack on time. But overall great place!!!!

Recommended: Yes

Great place

The price was cheaper than I expected

Recommended: Yes

5 Star

Great price nice facility chill people

Recommended: Yes

We love it ЁЯШН

Excellent!! We love the convince and pricing. We definitely recommend it.

Recommended: Yes

People working need to be more helpful

Upon arrival access code did not work was given a temporary one that I forced myself not to memorize because it wasn’t mine when I asked the lady at the front desk if she knew where my storage was she said no didn’t even look at all to even let me know what building to go to a b or c was located so my movers and I went to the wrong building started unloading things then realized it was building c it building A where we needed to go which she could have prevented buy just telling me at least what building to go to but she didn’t even bother to do that she told me there’s a map in the building but those maps don’t even have storage numbers on them.. so it’s basically useless they only allow one dolly cart per person which is annoying because they are quite small the storage place it’s self is nice and nice that it comes with a lock the air conditioning was great because it was a really hot day.

Recommended: No

Always

It very good to the costumer. Verry efficient to me thanks

Recommended: Yes

Great deal.

New Public Storage building. 5 stars all around. However I did not appreciate when one of the customer service reps mocked my combination lock and said that "We get stuff stolen ALL THE TIME. Get a better lock." Not a ringing endorsement for Public Storage. Is that their new motto? "We're Public Storage. We get stuff stolen ALL THE TIME!" Really? Then what's the use?

Recommended: Yes

Busy and organized

This facility is brand new! Everything is impeccably clean. The staff were extremely busy, yet organized and took time with each customer, as needed. With the Public Storage App, accessing the gates and unit are so easy, and quick.

Recommended: Yes

Easy, Breezy Move In from Reservation to Getting Our Keys!

Great, smooth reservation process for the 2nd time now with Sparefoot. Was greeted at the brand new building by Jose who I had spoken to earlier on the phone. He was great! Super friendly, made you feel relaxed from start to finish, and super informative.

Recommended: Yes

Very professional

Service was up to par , very clean facility and security was very secured.

Recommended: Yes

Finding out that my storage space was far away from the entrance.

I wish the location of the storage I reserved was clear before I booked the storage space. Not sure how I missed the information but it was not good location and finding out about it when you were already there with a big truck full of stuff was bad surprise. All the access to my storage is through two app and it is not easy to understand. We left with uncertainty feeling because closing the storage was through the app and uneasy feeling if it all worked correctly or not. We Needed much more personal guidance from the front desk at the time of first time check in.

Recommended: Yes

Cant enter after 5pm and not mentioned online

Arrived at 430 counter person took his time but failed to inform that after 5pm you cant enter facility. I was called three days prior and the info was not relayed. Hired movers had to go home after one trip. The emplyees kept lieing that they had no way of keeping facility open. One employee was kind enough to stay and keep elevator running so we coukd drop off first set. Very frustrating.

Recommended: No

Awesome team, very helpful

Experience was very good. Helpful team service was excellent

Recommended: Yes

Painless rental experience.

Nothing to complain about. Best price for the size I found in the area. Clean facility. Easy, fast, contact-less move-in.

Recommended: Yes

Satisfied customer

Great customer service!!

Recommended: Yes

Great customer service

Great customer service. Thank you so much.

Recommended: Yes

Very pleased with this location...

Very pleased with this storage facility, I landed on your property after pre buying at another storage facility around the corner "ez storage". When I inspected the unit there where rat droppings, and they tried to keep my money. Found you guys and purchased immediately based on the cleanliness, temperature controlled, and the super cool locking system. The unit cost me more than the first place I went but it is well worth it!! Very pleased

Recommended: Yes

Great customer service, easy process

Really friendly customer service representatives in the office. Everything was how it was supposed to be upon check-in. No complaints.

Recommended: Yes

Everything about this place is...

Everything about this place is fantastic please try them over any place first!

Recommended: Yes

Excellent facility. Excellent service.

Paperwork process was very easy. Check-in process very smooth. Facility very clean.

Recommended: Yes

clean and convenient

Helpful personnel, well laid out, secure, climate controlled! (great for the S.F. Valley area in summer), and good location for me. I'd give it 5 stars all the way around,

Recommended: Yes

Friends

I told my BFF and she’s going to move her storables to PS.

Recommended: Yes

Was great!

Was great! They made it super easy and straightforward. Friendly and simple at a good price.

Recommended: Yes

Great location and price

Happy with this location and amenities.

Recommended: Yes

Service unprofessional

Customer service unprofessional!

Recommended: Yes

So so

Basic, and while other storage facilities are offering contactless move in, this place does not. And for a facility that is in an industrial part of town, access should be past 5pm.

Recommended: Yes

Good prices but limited access

We came here because of the great pricing, but access to units is limited to office hours.

Recommended: Yes

Service is a little rude and facilities close too early

The limited access is is inconvenient and should be informed before the paperwork is completed

Recommended: Yes

Clean and quick processing facility!

The move in process was really smooth and i liked the facility because of its cleanliness and temperature control! Also look out for good deal as it becomes available from time to time!

Recommended: Yes

Nice job

Everything is clean and new goo job

Recommended: Yes

Capable staff, very nice facility, fast sign up process. A+++

Everything you’d expect. Kind and good staff, fast sign-up process, good value, well maintained facility.

Recommended: Yes

Staff were amazing!

Thank you for making my storage experience such a breeze. Everyone was so friendly, accommodating, and so helpful. Clean facilities. Easy to store, drop and go. Thank you again..

Recommended: Yes

Great Public Experience

Fast, courteous service by Maria. Was in and out obtaining a new unit to rent Took maybe 1/2 hour and was done. Maria and all staff are all very knowledgeable about the public storage site at 15350 Oxnard Street, Van Nuys, CA.

Recommended: Yes

My brother and I enjoyed our experience...

My brother and I enjoyed our experience with Public Storage last Saturday. The salesperson who waited on us was very professional, knowledgeable and courteous. He made the entire process of obtaining a storage unit and completing the paperwork very effortless and enjoyable. Thank you.

Recommended: Yes

A great location with cheerful staff ...

A great location with cheerful staff and super clean and secure site!!

Recommended: Yes

I went in earlier today, Sunday May 7th, a little after they opened. I was greated by two friendly faces, Gracie & Amy. They showed me the storage units they where offering. They gave me good pricing and as well told me of the promotions they where having. I'm not from the Sepúlveda/Oxnard area, but they helped me locate another Public Storage near my home. They where very helpful & very friendly. Thank you guys for the tour & the help!!!!

Recommended: Yes

I went in today and was helped by Jared. He was very nice and answered all my questions. He helped me pick the right unit for my needs. I've had several storage units before, so I know when I'm being oversold, and he didn't try to pressure me or convince me to buy anything that was unnecessary. Awesome! I'd highly recommend this location!

Recommended: Yes

I recommend

Very accommodating

Recommended: Yes

Great storage company! Brie was so helpful and made me feel very comfortable, her expertise helped me select the perfect unit to fit my needs.

Recommended: Yes

My experience with Public Storage and the new manager/Jared and his coworker/Ian has been one of my best so far!!! I have rented from several different companies throughout the years, however, I've never been treated with so much respect in the past. Not only are they knowledgeable in the work they do but they also treat their customers with nothing but utmost respect. As long as these guys work at this property, I'll never use another company again. I give them 5 stars. Keep up the good work guys!!!

Recommended: Yes

I hate moving, but finding this place and working with Ian has helped remove some of the stress. Ian was very knowledgable, kind and took time to help explain all my questions. I haven't moved in yet, but I'm not worried about it anymore. Very nice clean facility and easy for movers for unloading.

Recommended: Yes

Excellent

I love the public storage because they are very generous,respectful, and very professional I recommend anyone to try them y'all will not have no regrets at all. Keep up the good work ????

Recommended: Yes

clean place, fabulous service

The staff at Public Storage was efficient, friendly and helpful. The unit was clean and well lighted. I recommend this facility to those looking for storage in the San Fernando Valley.

Recommended: Yes

Professional, efficient.

The day that I rented my space a very obnoxious couple was trying to use your dollar deal for two months. Each one had a coupon and wanted to apply them to one account. The couple was argumentative and incredibly obnoxious. Borderline verbally abusive. Your manager "Brie" showed remarkable restraint. She never raised her voice, inside my head I was sreaming at the two of them, but said nothing. Brie was amazing and cool under fire. The rest of the facility has exceeded my expectations. Clean and a more than friendly crew who hasn't hesitated when I needed assistance. Thanks.

Recommended: Yes