Public Storage - Aurora - 1710 S Abilene St

Easy peasy

Easy move in and the gentleman that assisted me was very personable and made move in super easy

Recommended: Yes

Easy peasy

Did everything online with ease.

Recommended: Yes

A GREAT EXPERIENCE

Today I moved my things into my storage unit and I was blown away by the customer service and the cleanliness of the facility. I was thoroughly pleased and would definitely refer this location.

Recommended: Yes

It was a decent price if there wasn’t a bs $29 service fee

The storage is ok, but the $29 service fee is ridiculous and the $20 for a lock, and trying to move stuff inside 3 stories up is very inconvenient and no one was in the office during office hours for me to request a cart or some sort to get my things up to the 3rd floor storage unit.

Recommended: Yes

Great on site manager

Thank you Holly, really made a difficult situation easy, wonderful customer service

Recommended: Yes

Holly was very helpful.

Holly was very knowledgeable and she took the time to call me up to talk about the storage. Holly let me know that she looks around the property to make sure everything is in good condition.

Recommended: Yes

Ghost location lots of units.

Overall a good experience, but still waiting on my gate code,.

Recommended: Yes

Excellent Customer Service

The facility is newer, is gated, secured entry onto each floor via keypad, the price quoted was honored, Holly the representative at the office was very helpful on the phone and in person. The location is convenient for me as well.

Recommended: Yes

Clean and Organized

I wanted to look at my unit in advance. The first time I went, the staff person struggled to find my reservation. However, the second time I went I worked with the manager and she was very organized. I also compared prices with other storage places and found their prices were best

Recommended: Yes

good efficient service

Setting up the rental was efficient albeit detailed. Instructions for gaining entry were good.

Recommended: Yes

I recommend it

Great customer service. Fast transaction. Fair prices.

Recommended: Yes

so friendly and respect

very nice. hbfvjhbhydb;chkbdsvk;bdhfcoujdnvjs

Recommended: Yes

Everything is very clean and the...

Everything is very clean and the employees are very helpfull

Recommended: Yes

Excellent Service and location

The service was great. The gentleman was friendly and organized. The place was extremely clean, and they honored the online price.

Recommended: Yes

Fast ,efficient and great service...

Fast ,efficient and great service...

Recommended: Yes

The storage unit is great

The storage unit is great. WE have a climate controlled unit and the price is great. We have a password to get into the building and also the elevator so it is very secure. They have a lock you can get for the unit and there is also a place for you to put your on lock on it. You can go online to reserve to size unit you want and then go in when they contact you. The office staff is great and pleasant to deal with.

Recommended: Yes

Moved in successfully

Overall good experience. Unit was clean, building was clean and cooled. Staff was very friendly. I do wish they would mention the amount for the lock.

Recommended: Yes

The staff was very helpful on my first visit.

The storage has more space then I expected. Which is a very good thing. The friendliness of the staff was great. Thank you for your service to the community.

Recommended: Yes

Just a storage unit

Unit is fine. The administration fee for my unit kinda sucked

Recommended: Yes

Decent indoor facilities

Front desk was helpful. $40 fee to get my unit kinda sucks tho

Recommended: Yes

Easy, affordable, helpful, and clean!

Friendly staff, they want to save you money and be helpful during stressful moving times.

Recommended: Yes

Easy move in

The storage I got was perfect size and price for what I need.

Recommended: Yes

Clean, secured place!

If you are looking for a cheap place with good customer service then this is the one to go to! There's a bit of trash here and there occasionally, but nothing huge. Glad I found it!

Recommended: Yes

Excellent!!!

The storage is perfect for the few items we had. The staff was excellent and super friendly. Thank you.

Recommended: Yes

Great customer service

the guy was very helpful and showed me my unit ahead of time

Recommended: Yes

Quick and Easy!

My move in was quick and easy!! The details were explained thoroughly and in less than 30 minutes I was signed up and had my items moved into my storage unit.

Recommended: Yes

Friendly and helpful with a clean facility

First look at facility ,the cleanilness and the staff helpful and friendly . Just the type of place I know my belongings will be safe.

Recommended: Yes

Satisfied

Clean place, reasonable rates, great staff

Recommended: Yes

Awesome Experience

Thanks for an awesome experience.

Recommended: Yes

Great facility

Staff was friendly and quick getting my unit. Storage facility looked very secure and I'm not worried about my stuff.

Recommended: Yes

Hmmm....

No issues of yet but tell me how to reuse that $20 cylinder lock? Tell me why insurance is mandatory if it's my stuff and accept reliability if anything happens? My unit is inside on the 2nd floor....sounds like another business just putting schemes in place to up their makings if you ask me! No wonder monthly rent us so cheap.

Recommended: Yes

Very helpful

Had a great experience here. Highly recommend this place

Recommended: Yes

Great property

Great property. Cleanliness. Great customer service.

Recommended: Yes

I love the swing door

I love the swing door, instead of the roll up doors. Great Customer service. Clean Storage unit.

Recommended: Yes

Management was great

Management was great. Repeat customer... Real easy.

Recommended: Yes

Cathy has wonderful customer service...

Cathy has wonderful customer service and I really appreciated her and the security of the facility.

Recommended: Yes

Really nice moment, but....

Right now, starting our relation everything looks fine. Good customer service, and really easy to find the way to leave our truck according with our plans. Just one less star from all to make an observation about a circumstance: we are affraid of our "neighbors" aside of our rent place, because he check everytime our movements inside our location....so we will expect to doesn't happen, but was weird. Just that.

Recommended: Yes

The staff is great. The access is not.

The staff is great. Access to the storage units is via a horrible, bumpy, potholed, narrow, falling apart driveway. Many of the units were blocked by ice, and we saw one that had its pull-rope frozen in the ice, rendering it unusable.

Recommended: Yes

Safe and secure

The employee that helped get me in a unit was very courteous, helping me meet my needs. He knew what I needed much better than I did. Facility is clean, I feel that it's safe as well.

Recommended: Yes

Very helpful and informative with a...

Very helpful and informative with a highly professional atmosphere

Recommended: Yes

Jennifer was awesome! I came in very last minute before closing time and she took great care of me as a new customer. She made the process efficient and pleasant and I hope that she is nominated for a raise! Thanks again Jen :)

Recommended: Yes

I'm reasonably happy with the service, but looking at other options.

I'm reasonably happy with the service, yet I have multiple units and requested a rate reduction which was roundly rejected, I may look at my options with other storage facilities.

Recommended: Yes

Awesome graet service

Awesome graet service

Recommended: Yes

Nicki , awsome help all the time , working like family all the time , have never come accross such friendly storage facility ever

Recommended: Yes

Nicki was great. Full of information. Facility was clean and well lit.

Recommended: Yes

Nicki has been extremely helpful and very professional. Never have I used a storage company where the customer service is so exceptional. She has truly gone above and beyond to make sure our experience is nothing but the best. She has addressed every question or concern without hesitation. I would recommend Nicki if you have any storage needs.

Recommended: Yes

Nothing to complain about

Everything has been smooth no issues what so ever with anything.

Recommended: Yes

I stopped nikki on the property while helping a friend unload her things to ask about storage. She was beyond professional and very personable! She made us laugh and even gave suggestions on how to better utilize our space. If I ever need my own unit, I am without a doubt storing with her!!

Recommended: Yes

Good customer service

Staff was courteous and helpful from ordering packing material to assuring the unit was neat & clean. The only flaw was that the woman helping me talked very low and fast. However I am deaf in one ear so the problem as with me!

Recommended: Yes

Prompt courteous service

The title says it all

Recommended: Yes

Customer service was excellent at both units

Both of your customer service reps at two different locations were very helpful and kind they gave me what I needed at a reasonable price thanks

Recommended: Yes

Awesome

I like it, easy and simple

Recommended: Yes

fine but expsive

fine place, clean, secure, just too expensive

Recommended: Yes

Almost perfect!

Everything so far has been almost perfect. Clean, easy and affordable. The only big issue is they have NO hand carts or dolly's to help with moving items from the car to storage. I have had to buy my own at Home Depot.

Recommended: Yes

Pleased

So far I am pleased with your service.

Recommended: Yes

Great place to store, but the entry/exit door in the front is not good...

Great place to store, but the entry/exit door in the front is not good...when you exit, the space from the building to door is so narrow that doesn't have enough space to turn your big vehicle.

Recommended: Yes