Extra Space Storage - 3472 - Boulder - Arapahoe Rd

Good customer service

Great customer service. Easy access into facility. Had difficulties finding my unit and no one was there in person. I called and they immediately were able to direct me to the right spot.

Recommended: Yes

Relatively easy move-in! Minimal stress.

Relatively easy move-in! Minimal stress.

Recommended: Yes

So far so good.

Just put a few things in today so will do more later.

Recommended: Yes

good space

great space great people better space

Recommended: Yes

Good Service just not the best quality units or facility

Unit had quite a bit of debris inside which is most likey because of wind and the unit itself felt like a regular door or a closet door which is ok idk just didnt look the best but it is what it is as long as my stuff is safe.

Recommended: Yes

Very friendly and efficient

Very friendly and efficient. Space for trailer is ample and easy to access.

Recommended: Yes

Nice facility

Badn’t for sure nice yes like it

Recommended: Yes

Easiest unit to reserve

Easy to find, friendly customer service, easy to reserve a unit too! A little on the pricier side but sometimes you get what you pay for, right? Very satisfied with the unit so far!

Recommended: Yes

Good times

Customer service made this a good experience

Recommended: Yes

Good experience

Never had to use a storage facility before. I was treated respectfully.

Recommended: Yes

Looks secure & clean

For the price....so far so good!

Recommended: Yes

Quick and friendly

Quick and friendly! Great administration team (front desk).

Recommended: Yes

Easy and friendly

Great little unit. Super price. Friendly staff

Recommended: Yes

clean quick affordable

Best price in town. Transaction was seamless and efficient.

Recommended: Yes

Sandy G

The Storage Manager and staff were very nice, helpful, and polite. I was in and out of the office within 15 minutes. Very efficient. However, the truck broke down as soon as I arrive to my home. I turned off the truck and it wouldn't' start. I could reach anyone but voice mail. I contacted the emergency line and was told I had to pay $105 to have them send someone to jump start the truck. This happened within 30 minutes of me picking up the truck. I left several message and got a call back three hours later. My helper had to go to work, so I had to rent the truck for one more day, due to this issue.

Recommended: No

Convenient, clean, secure storage facility.

Clean facility, great customer service, great price.

Recommended: Yes

Wonderful location and great staff

The location is perfectly located in the mountains of Boulder Colorado, with magnificent views and nice little creek on site. The staff are very helpful, with understanding the process and showed us to our unit. My opinion is that Life Storage is the best place for storage, that i have been to yet.

Recommended: Yes

Helpful Customer Service

When I first went to move into the storage unit it was locked. I called the office the next day and they apologized and fixed the lock that day so I could move my belongings in. Overall, helpful customer service and a clean and well cared for space.

Recommended: Yes

Quiet. Unit location is nice pull up is nice

Excellent sooooo goo in fact that I want a bigger one. Maybe, bit only if I can get the one next to mine.

Recommended: Yes

Just what we needed

The unit I was assigned online was in a location I didn't like, so the manager moved us to a better location with no hassle. It's clean and easy to load.

Recommended: Yes

Very clean and spacious.

I would definitely use this storage unit again in the future. Made my life a lot easier

Recommended: Yes

Very clean and accessible units

Great storage units. The woman I felt with was very helpful

Recommended: Yes

Fghjhhhhh

Good storage unit people area and location

Recommended: Yes

good location

convenient location for Boulder.

Recommended: Yes

Simple, clean, quick move-in at a do-able price.

No BS. Price is what was quoted, insurance is required but only $12 a month. Unit was very clean. Customer service was prompt, and move-in was done in under 15 min.

Recommended: Yes

You're paying for proximity to Boulder, not fancy indoor facilities.

I was hoping for a facility with the more advanced locking systems instead of a hanging lock. Additionally, the facility is old, built since the 70s from what the lady told me. It's functional. What you're paying for is proximity to Boulder, not fancy indoor facilities. If you don't mind driving 5-10 minutes east of central Boulder, you'll like the convenience, even though you can get space for almost half down in Broomfield.

Recommended: Yes

Took forever to find somebody to check me in.

It took nearly 20 minutes for somebody to appear to check me in. Repeated phone calls were unanswered. The side gate to the facility is wide open at all times and has not been fixed.

Recommended: No

Comfortable

Easy to find, dry and flood save, easy to leave.

Recommended: Yes

Excellent

Moving in was a breeze. The only thing that was unexpected was the charge for insurance.

Recommended: Yes

Very efficient and friendly

Very convenient and great location

Recommended: Yes

Easy

Lisa was very helpful! It was such an easy process. Very affordable and clean.

Recommended: Yes

fast good experience

found them to be fast accurate.

Recommended: Yes

Had no choice, but to move Oh-Itime constraints

Dirty-not cleaned, cobwebs,cracked concrete entrance,smelled moldy due to previous flood,thick dirt in all corners, no access to 20x30 unit I booked, told salesperson I had a 26' truck. Drove 2 1/2 hrs. To Unit. Too late. Would like compensation. MANAGER refused to look at unit & told me to empty it & give me refund. I hired 2 guys @ $95 per hr.(NOT NICE)POOR CUSTOMER SERVICE. I ASKED FOR CONF.# & they asked, "why?"& did not provide it.I HAVE HAD LOTS OF STORAGE IN PAST. THIS IS THE WORST. CALL ME,AS I DID NOT RECEIVE A CALL IN 48 HRS.

Recommended: No

Overall good

JUST WISH There were lights inside

Recommended: Yes

Great price, awesome customer service!

So far I've had a great experience- nice people, great accessible hours, affordable pricing.

Recommended: Yes

Easier than I first thought

This is my first time using a storage unit. Their staff was friendly, and the process was quick. I will use their service again for sure!

Recommended: Yes

Great move in!

I was pleased with the customer service

Recommended: Yes

awesome

it was so easy to move into life storage and it's a really simple process

Recommended: Yes

Good stuff

Easy to work with. Nice staff.

Recommended: Yes

Clean and easy

Signed up on Sunday and moved in on Monday!

Recommended: Yes

Good overall

Front desk ladies were awesome, though I had to wait 15min outside because they were out on some errands or something. Mandatory insurance is kind of annoying. Overall good experience.

Recommended: Yes

Very friendly and helpful staff, unit was clean and as advertised

Very friendly and helpful staff, unit was clean and as advertised

Recommended: Yes

Nice clean facility, friendly sales people

Was very satisfied with my experience, was cheapest storage for a 10 x 10 in surrounding area, overall excellent business!

Recommended: Yes

Friendly and quick

She was very friendly and helpful, the process was fast and easy, showed me the unit before we settled everything, place is clean. I'm happy with it, thank you!

Recommended: Yes

Friendly and professional customer service

Quick professional service. Good price would recommend.

Recommended: Yes

Manager locked doors midmorning costing me moving time

I tried to move in midmorning around 10 only to find the office locked and sign saying will return at 11:30. This cost me $100 in moving time while we waited for the manager to return. This was after I was told the previous day that a morning move in was ok.

Recommended: No

Friendly, efficient, helpful staff

They are not a huge place, but service customers great!

Recommended: Yes

So far so good

So far so good. Time will tell how good it is.

Recommended: Yes

Friendly staff.

The staff at LifeStorage of Boulder Valley was well informed, and they answered all of my questions about the unit.

Recommended: Yes

Great storage facility

Very good storage facility, great staff, great pricing

Recommended: Yes

My only problem is that the electricity doesn't work but they are telling me that it isn't part of the deal anyway. :( Hard to arrange stuff into a storage unit after dark with no electricity. :( The person who helped me set up the rental of the unit was VERY helpful.

Recommended: Yes

Recommended: Yes

Very clean!

The lady at the desk was very helpful. And the facility itself was extremely clean. I was happy to put my stuff there and trust that it will be kept in a nice condition!

Recommended: Yes

wonderful customer service!!

I came 4 min til closing and the nice lady still took care of me without rushing through everything explained everything to me and then walked me over to the unit and showed me both entrances!

Recommended: Yes

Smooth

Recommended: Yes

great all around

Great price, very clean, secure, awesome customer service

Recommended: Yes