Public Storage - Colorado Springs - 4403 E Platte Ave

The people were friendly and professional and the facility was very clean.

Very impressed by the cleanliness of the entire facility.

Recommended: Yes

Good overall

Good customer service thank you

Recommended: Yes

Not impressed

The outside parking is not clearly marked, things there have been there for years. The first space was not 10 feet but charged me to transfer to another spot. Need to pay attention on where they park things so that its more easy to navigate campers through. Unless they just want vehicles. Horrible experience trying to get it set up. Could never get any one in the office, one guy called back and gave personal cell so I could text so he could be there, never responded to text, calls, vm etc. Finally got everything done on line to only show up and find spot was not 10 feet(even though the woman in the office said it was) I actually measured and it was barely 9 feet across from each things storedby it. Than she said we should have looked at it before. Tried to explain to her that we had tried for two days and was not able to get any one in the office. She replied she cant speak for others. She did get a different spot that is working but will be trying to find a new place. Very ghetto feeling (the outdoor parking part) As the storage units look nice

Recommended: No

Get what you pay for I guess

Horrible experience with the actual facility, not customer service. Was told couldn't do it all on line by rep at the storage unit, had to bring in paper work. Went to facility on day and within hours says office open. No one there called office number no answer. Called customer service line and they said they would connect with on site manager. No answer left another message didn't call back until much later. Guy than gave me his cell phone to contact him next day so we could arrange a time. Next text texted him several times,called and left messages no response. Called customer service line and they said they could do all on line and get pass code. Did that. Go to show up and the space is so small.(was NOT 8 feet) Luckily some one was in office and she said we should have looked at the spot before we said ok. I stayed we tried and no one was here. She said she could give us another spot($1 to transfer it🤦‍♀️) that ended being ok.it has-been a nightmare trying to get it all set up. The parking storage is not clearly marked. Spacing not true ..very frustrating.

Recommended: No

Parking

Parking is a headache and parking lot is a torn apart

Recommended: No

Great experience

Everything went super smoothly, and both of the individuals at the office I talked to were very kind and helpful.

Recommended: Yes

No Hassle parking spot

Desk staff was always friendly and helpful. Pricing for a short term need can't be beat!

Recommended: Yes

Great Customer Service

Brenda was very helpful & explained everything to me. She gave the impression she liked what she was doing. That is the best customer service there is. She even came to the unit to help me get into the unit when I had trouble

Recommended: Yes

very friendly customer service, best price i've seen for years

reserved online, and everything went how it should. it was a super smooth fast and easy process. staff member kaiylin(sorry if i got name wrong) was very friendly knowlegebke and helpful. unit is exactly what i wanted and is very private. full accolades

Recommended: Yes

It's good

Easy access friendly staff and clean fair pricing

Recommended: Yes

Management onsite is rude

Poor service, poor quality.

Recommended: No

Ms. Jasmine

Ms. Jasmine , is a very good asset to your company and it was a pleasure to have her check me into my storage !!

Recommended: Yes

Clean

Clean, easy access. Employees were very helpfull.

Recommended: Yes

Great manager very friendly

Great manager very friendly

Recommended: Yes

The employee was so friendly and knew...

The employee was so friendly and knew his stuff! The only issue I had was trying to leave the facility; when I put in the PIN number, it said that it was accepted, but the gate never opened. I had to go out the walk through gate and put in the number from the outside to get the gate to open. Satisfactory size and condition of the unit.

Recommended: Yes

Great deals and a welcoming staff.

Great deals and a welcoming staff.

Recommended: Yes

The ladies at the storage facility that...

The ladies at the storage facility that help me get acquainted with the rules regulations and with the location of my storage unit were really knowledgeable and awesome they deserve a raise

Recommended: Yes

Pamela was very helpful in getting us...

Pamela was very helpful in getting us the storage we needed.

Recommended: Yes

They just helpful n really nice need...

They just helpful n really nice need that kind of help every where they treat me god

Recommended: Yes

Easy and very convenient.

Easy and very convenient.

Recommended: Yes

I made my reservation online and needed...

I made my reservation online and needed to extend the date and they were very accommodating. I would recommend this storage.

Recommended: Yes

Pamela was awesome and explained...

Pamela was awesome and explained everything perfectly!

Recommended: Yes

My girlfriend found you online and...

My girlfriend found you online and called in to set up storage. The guy on the phone said he would give us the online rate, but when I showed up to the storage facility manager knew nothing about this. I had to go back online and reserve the unit again to get the reduced rate we were already promised. Also, unit does not have working lights

Recommended: Yes

I just rented a unit at this location. It was so easy, the units are clean, the location is easily accessible, and the security is top notch. Pamela, who is one of the managers, really cares about her customers, and is incredible knowledgeable. Thanks, Pamela, you made our stressful, long distance move a lot easier!

Recommended: Yes

Met this girl named Pamela and she was amazing. Made my visit so much better and made my day! Prices are awesome.! GIVE PAMELA A RAISE !!

Recommended: Yes

Very professional and got me in and out ...

Very professional and got me in and out fast!

Recommended: Yes

Jennifer was so nice and so helpful and greets you with a smile and just makes you feel welcome and at ease. She got us set up quickly so we could get on with our busy move and made sure everything would work for us before we rented the unit.

Recommended: Yes

The counter person was EXCELLENT

The counter person was EXCELLENT. Swift, knowledgable, and very friendly.

Recommended: Yes

Great place for your stuff

Pam the reserve manager actually stayed late to help me get a storage. Very pleasant and helpful. The security at the facility is great, I feel safe. Recommend to anyone needing a storage.

Recommended: Yes

Great customer service. The reserve manager Pam actually stayed late to help us get a storage. Very friendly. The facility has awesome security. Best prices. Recommend to everyone and anyone.

Recommended: Yes

Clean storage unit, friendly staff

The storage unit is clean. The staff are friendly and helpful. I just wished they were upfront about the insurance when I reserved the unit.

Recommended: Yes

Pamela was very helpful and nice getting us set up with a storage unit for our belongings while we wait for our apartment to be available. We got in on a great 1st month discount. The security is fantastic and I feel good leaving my belongings there and knowing they will be there when I come back to get them. I would definitely recommend using this location

Recommended: Yes

Great service

Honest and attentive staff... best storage company around town.

Recommended: Yes

Friendly, fast and convenient

I arrived on time but needed to change my reserved unit. She did so quickly and recommended the correct one for me. Very pleased.

Recommended: Yes

Excellent customer service at a price

I hate to leave an average review since the staff are extremely helpful and friendly (which I appreciate greatly). If that was the only factor this facility probably would've had 5 stars! The price for renting a storage unit for more than 1 month is very excessive compared to other storage units in the area. The circumstances at the time led me to this storage unit, but if I had the chance to look and compare prices I most certainly would've stored my belonging at a different location based on price alone.

Recommended: Yes

A great place

I needed a storage unit and I got one the same day. This is a great place and I would recommend to anyone.

Recommended: Yes

friendly staff but overpriced

The staff there is wonderful but you guys are overpriced.

Recommended: Yes

personal recommendation

Upon entering the facility, I was greated by Rachael, a very friendly woman, with a friendly personality, who was very understanding of my needs. I had requested a 10x15 and had reserved one online. The facility was clean and well maintained, and the security was up to par. I recommend this facility to anyone looking to store their household items, and not worry about any issues or theft, these people are ontop their game, and their security company is legitimate.

Recommended: Yes