Public Storage - Lakewood - 305 S Union Blvd

The facility is modern and kept well.

My unit was ready for move in with in an hour from my phone call. Everything was clean and organized. Great first impression.

Recommended: Yes

Well maintained, online paperwork quick. Check in was fast and secure.

The property is secure and well maintained.

Recommended: Yes

You guys are awesome :)

You guys are awesome explained things well....need public restrooms in the buildings though

Recommended: Yes

Good location

Everything runs smoothly. Everything is clean and unit is as advertised. Price is competitive.

Recommended: Yes

Good customer service, clean and nice environment

It's not bad for the price, easy access love the location, clean and nice

Recommended: Yes

Good place

A little run down with tagging everywhere and dirty but everyone else is great

Recommended: Yes

Review Public Storage Facility in Lakewood, Co

The location and climates controlled environment is perfect for things will store in my rented unit. I was surprised that entry doors into the actual hallways to get to my unit were smaller than I expected. Had a hard time getting a couch angles through the door. Overall, pricing is great, friendly staff and facility is clean.

Recommended: Yes

Good customer service

Fast convenient nice, showed me property. Only drawback is a door jarred opened that needs to be fixed and need more carts

Recommended: Yes

Good Storage Facility

The check in is pretty quick.

Recommended: Yes

Easy to access. Easy to deal with.

The app is what makes public storage. Once you sign up it offers everything you need. Access w/o getting out to enter the key. Easy payments and account stuff.

Recommended: Yes

Great service

The place was clean and the attendant was very professional.

Recommended: Yes

online easy peasy

This place is very well maintained. I made my reservation online and it was ready very quickly with lock already in unit .

Recommended: Yes

Very friendly and helpful staff

Staff were extremely welcoming and helpful in setting up unit.

Recommended: Yes

Cool place easy set up and move in but they didn’t have carts :(

Pretty Cool. Simple. Easy. Enjoyed the online booking. No carts though, completely not cool, but I made it work.

Recommended: Yes

Great security. Low rates. Customer service is okay.

Great security. Low rates. Customer service is okay

Recommended: Yes

Fast and easy to get things done.

Everything was wonderful and all needs met

Recommended: Yes

Disappointing move-in experience, sub-par customer service

On my move-in day, I had a full car load and upon arrival to the facility the elevator was broken, my unit was on the third floor, and there were no carts on-site to use. I had to haul my items up to the third floor, some of which were too heavy I couldn't, so I had to keep them in my car for now. When I spoke to customer service, all they have offered me was a credit for the days the elevator was down, which was $2.64. There should be carts on-site, how are people supposed to move their things into their units? It was not a good move-in experience.

Recommended: No

Great location!

I had a super easy registration and tour. Kendall (sp?) Was awesome. Great customer service and really knowledgeable! He showed me around and gave great suggestions. I barely had to do anything and it went smooth. Due to this, I would recommend your location to friends and family.

Recommended: Yes

Easily accessible, clean and friendly person, Sally at the desk.

Was a great size and place to store our daughters’ things as she transitions into her own apartment.

Recommended: Yes

Great service

Ok so I don't know the lady's name up front. She was a little older then the other one. My entire experience was great! The lady was very nice very knowledgeable and very happy to help! It was as smooth as you would like anything to go. Glad we chose public storage and this location. Top notch Thank you

Recommended: Yes

Friendly, appreciate covid19 measures taken. Clean/good lighting. Recommend

Friendly staff, appreciate the measures taken to not spread covid 19. Clean unit, good lighting. Would recommend!

Recommended: Yes

Didn't get price I was expecting plus...

Didn't get price I was expecting plus they charge a bit too much for the lock that was required.

Recommended: Yes

Nice folks, good service!

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Recommended: Yes

Very nice staff

Very nice staff, very helpful and caring, Billie was a great person to work with. The rate I got is very reasonable.

Recommended: Yes

Great!

The facility is clean, easily accessible, and staff is helpful

Recommended: Yes

The employees are so nice

The employees are so nice, it's always clean and secure!! Love it

Recommended: Yes

Public Storage

Very professional and helpful!

Recommended: Yes

I am very pleased for the professional...

I am very pleased for the professional manner and ease in renting our storage space. Vickey was very attentive and it made all the difference In the world. Very happy that we chose Public Storage and put my mind at ease. Thank you

Recommended: Yes

Phenomenal experience

I was in Denver to pick up a car I bought from auction and the car ended up not running well enough to drive home. I was frantically trying to figure out how to rent a trailer or find somewhere to park the car for a week or two. A Google search led me to Public Storage. It was 5 PM when I booked my reservation, 540 when I arrived at public storage, just 20 minutes before they closed. I had fully expected staff to be at least a little annoyed with me arriving so close to closing time but I was so pleasantly surprised by how friendly and kind and helpful Billie and Shelly were. They got me in the system quickly, walked me to the parking spot and joked and laughed with me. The whole experience was so pleasant and extremely affordable, and I feel like my car is perfectly safe there. I can’t say enough good about my experience with public storage. They deserve all the stars!

Recommended: Yes

My only complaint was the amount of...

My only complaint was the amount of walking I had to do from the office to the building where the unit was located. Otherwise, I felt the entire experience was very good.

Recommended: Yes

Very clean and neat and the staff are...

Very clean and neat and the staff are very helpful!

Recommended: Yes

Very nice and helpful staff

Very nice and helpful staff. Clean facility, great security system. And great prices.

Recommended: Yes

Quick

Quick, and easy process. Rosemarie was very helpful, and informative.

Recommended: Yes

Team was very professional from start...

Team was very professional from start to finish.

Recommended: Yes

Good customer service

Good customer service. Good explanation of terms and options. Very friendly. Her name was Carmen in Lakewood, CO

Recommended: Yes

Carmen was very Professional!!!

Carmen was very Professional!!!

Recommended: Yes

Carmen is a very helpful property...

Carmen is a very helpful property manager. She always solves my problems and figures out how to meet my needs.

Recommended: Yes

I dont understand why I had to pay so...

I dont understand why I had to pay so much to move in my storage unit which was on the 27th and then I had to turn around again and pay another $20

Recommended: No

Carmen is awesome

Carmen is awesome! Everything was just as stated in my reservation. She showed me the unit and gave good directions for easy getting there by car. She also provided some helpful advise on packing and storing. We will be using the unit at least 18 months so it was valuable advice. My experience was great!

Recommended: Yes

Great service

Great service, but the carts are locked.

Recommended: Yes

Carmen was very helpful and friendly

Carmen was very helpful and friendly. I wasn't sure how big a storage room I should get, she picked out the perfect size of room. The facility is well maintained and easy to access.

Recommended: Yes

Easy and just what I needed

Easy from beginning to end with no surprises and a great move in deal.

Recommended: Yes

The folks there were extremely nice and...

The folks there were extremely nice and helpful. Being as I just moved here they were very free in giving advice for the area. I will definately be recommending them to others.

Recommended: Yes

Very helpful

Very helpful . I was told I could get keys made elsewhere. So far no luck.

Recommended: Yes

Unable to access my spot when needed...

Unable to access my spot when needed due to improperly parked vehicles blocking my ability to maneuver. Additionally, my fiancé was able to move around unchallenged, after being asked if she had a rental by an employee and stated she did not. The access hours are also not adequate, they need to be extended or preferably 24/7.

Recommended: No

Like the facility and the personnel in...

Like the facility and the personnel in the office. It is clean and secure.

Recommended: Yes

Just wondering why the cart get locked...

Just wondering why the cart get locked up and we can't use them

Recommended: Yes

Great staff.

Great staff.

Recommended: Yes

Excellent customer service !!!

Everyone has been very helpful and extremely nice every time we come in. I can not thank Carmen and her staff enough. We had several variables in our plans over the last 2 months and Public Storage was always s there to help with whatever problem came our way. The facility is clean and secure so you don't have to worry about your belongings.

Recommended: Yes

Easy set up and friendly staff

Great - Easy to make a reservation and friendly staff! I wish I could access my storage 24/7, but I can certainly work with the hours.

Recommended: Yes

Great Union Blvd Team!!

The service representatives at305 S Union Blvd, Lakewood, Colorado did an excellent job being patient with me, showing me around, and offering me an affordable price. Great job; great teamwork! God bless, Mink

Recommended: Yes

Lilly was awesome!!!

Lilly was awesome!!!

Recommended: Yes

Great location and the facilities are...

Great location and the facilities are very clean. It would be nice if they supplied better dollies to transport stuff to the locker location.

Recommended: Yes

Front office staff is wonderful!

Front office staff is wonderful!! I set up an online reservation for what I thought was a 10x20 storage unit when in fact I reserved a parking space in that size. Carmen called me within minutes to confirm my reservation and once we discovered I requested the wrong unit she corrected it for me quickly, explained the different specials that were running on storage units and helped me choose the right size for our needs. Carmen continued her excellent customer service when we came in the next morning to see our unit and complete our reservation. I couldn't ask for a better way to start a business relationship with a company. I will definitely recommend Public Storage to anyone who has storage needs.

Recommended: Yes

Door on building broken for weeks

Door on building broken for weeks, gate jams sometimes, I oiled it to help. good location, good prices, good facilities

Recommended: Yes

The staff here is fantastic!! I had been referred back and forth to multiple PS locations and each one I arrived at did not meet the requirements I had asked for. Finally, I met with Katie at the South Union location and she exceeded expectations for customer support. She let me vent and got me into a unit that fit ALL of my specifications within a few minutes (and she had a smile the whole time). Thanks again, Katie!

Recommended: Yes

Carmen always is helpful and takes care of my questions patiently and professionally. Occasionally my code gets funky and she quickly fixes whatever the system did to it and all is good. I have been storing here for over 8 years and never had a problem. Carmen is just the best and has her employees treating me with the same dignity she does.

Recommended: Yes

I checked in yesterday for our 10x10 unit. I had a 5:00 pm appointment, but was about 20 minutes late due to traffic. Katie, who helped check me in, did an incredible job being professional, kind, and funny. She took the time to physically walk with me to the unit, show me around, explain different products we could purchase for our move, and made it all so easy. I was able to enter the unit early this morning to move in more items - the gate code made me feel safe being in the area by myself. Thank you for a great first storage experience, and thank you Katie, for making check-in such a breeze!

Recommended: Yes

Everyone here is so friendly and helpful!!! I had never gotten a storage unit before and they made the process unbelievably quick and painless!!! I would recommend using this location to anybody! A special shout-out to Billie for being so sweet and helpful during my initial setup! And another shout-out to Makayla for making my transfer to a smaller unit so easy!

Recommended: Yes

Friendly, simple, and economical

Without asking, the property manager offered suggestions for making the unit more cost effective, and provided tips to help protect my things, as well as tips to make the move much easier. For the unit, they were the cheapest around. Plus, the whole property seemed clean, safe, and well-maintained.

Recommended: Yes

Recommended

Good prices. Easy to work with.

Recommended: Yes

Friendly helpful employees

People remember who you are and give their professional opinions

Recommended: Yes

Good but too expensive

There was plenty of spaces, the receptionist was very nice and worked very hard to get me what I needed. She did. But I have to say that U-Haul storage is very expensive. The only reason I picked U-Haul is because it was close to my house. Please drop your prices so I can stay longer. Right now I feel pressured to get my stuff out.

Recommended: Yes

My public storage experience.

All personnel was polite and courteous and explained the public storage process thoroughly.

Recommended: Yes

Easy leasing and move-in

The staff at the storage facility in Lakewood, Colorado, was friendly and helpful (especially Lu!), and the leasing and move-in process quick and easy. The facility itself is relatively new and well-lighted, is surrounded by a daunting fence, and feels safe and secure. I have no second thoughts about spending the money to rent the unit.

Recommended: Yes

Excellent

Clean, good area and awesome staff!

Recommended: Yes

storage unit

Very nice, friendly and helpful.

Recommended: Yes

Great service

Had no problems moving in and the staff has always been great.

Recommended: Yes

Two Problems

It is frustrating that I have to get out of my vehicle to enter the pass code on the gate and that I cannot get access to carts after 6 p.m. Otherwise, service was great.

Recommended: Yes

Initially OK, but Cart/dollies unavailable

At first, when renting unit, everything looked like it should. As I began moving in storables, there frequently was no available wheeled transport from vehicle to unit. I was told that some renters gave id card to get key to carts and never returned the key. There were plenty of carts, but no keys to unlock them. I volunteered to snip the locks and let them start over with keys, and was told "Absolutely not; >>??<

Recommended: Yes

THANK S

GREAT SERVICE, FRIENDLY STAFF, FAST SERVICE, VERY PATIENT

Recommended: Yes

Very organized and clean.

Excellent staff and facility.......

Recommended: Yes

Very relaxing and friendly helpful

Karma was very friendly and explained everything perfectly. She is someone you want to keep on the staff!!! The person with her was great to. It was a great experience all around for what I was going through. Cindy richter

Recommended: Yes

Very helpful,knowledgable and courteous

extremely helpful and friendly

Recommended: Yes

customer service

I don't know the gentleman's name that handled my account but he was of the upmostcourteous and professional thumbs up

Recommended: Yes

Public Storage, for years, has always had a five star rating!

I am impressed how organized and friendly everyone is, at making the experience go smooth!!!

Recommended: Yes

I've Paid More For Less!

I have been using storage facilities for many years. Having lived in 5 different states, a storage unit was always a must. One was very little but cost more than a larger one did. Another place always had the feel of being "not clean", but it served its purpose. Yet on another occasion, I had the right size at the right price, but the unit leaked water every time it rained and they never seemed to get the problem fixed! I used that place the shortest amount of time. I used a very well known storage place in Texas, for an unbelievable 14 years. Someone had gone in with bolt cutters, removed my lock, stole several items, then put another lock in place. After 8 years of not visiting that unit, it was finally time to get my things out. It was a nightmare trying to open the lock; called a locksmith, paid heavily for the service, and found that several things had been taken without my knowledge. Now in Colorado to stay, I very happily use Public Storage. Staff is awesome and helpful. Very friendly! The units are amazingly clean, as is the rest of the facility. By far the best place ever, to keep your belongings for short or long term! I am a very happy and satisfied customer with Public Storage!!

Recommended: Yes

Great friendly service =)

They were all very helpful and we're able to find us exactly what we needed.

Recommended: Yes