Extra Space Storage - 8637 - Littleton - Southpark Way

Clean but Costly!

Facility is clean and staff is friendly but be prepared to have your rates increase $100 every 6 months for no reason! Very disappointed by the price gouging as I now have to move out into a different facility.

Recommended: No

Definitely my #1 choice

This is the second time ive rented here and probably wont be the last

Recommended: Yes

Price is GREAT for storing a vehicle.

Great price to store a car and service was friendly and process for the lease was easy.

Recommended: Yes

Great place for me!

Close to work and the manager was accommodating and courteous. I'm happy, thanks!

Recommended: Yes

Great experience!

This storage unit is a great price and very clean! Super easy to access and there were plenty of hand carts to move all my stuff into the unit. The staff was very friendly and answered all my questions.

Recommended: Yes

Great experience with helpful staff

Jen was awesome at the Southpark location. She had answers to all our questions and made the experience very enjoyable.

Recommended: Yes

Great experience with helpful staff

Jen was awesome at the Southpark location. She had answers to all our questions and made the experience very enjoyable.

Recommended: Yes

Clean, easy, done.

The facility was clean. Customer service was pleasant. Process was easy. My stuff is safe.

Recommended: Yes

Clean and professional

A clean and well-kept storage facility.

Recommended: Yes

Great storage!

It was a very easy process to reserve a unit. The property is clean and well maintained.

Recommended: Yes

Josh was very helpful and reliable.

Josh was very helpful and reliable.

Recommended: Yes

Perfect place

Super clean, super friendly. Easier to get to from mineral st.

Recommended: Yes

Great place, clean, good prices.

Very nice people to work with, especially Brody. Seems to be very safe and secure, good lighting. Glad we found this place.

Recommended: Yes

Very clean, easy access

It was very helpful to have the flat bed carts to help move all our stuff into the storage unit

Recommended: Yes

Amazing customer service

Our experience here was great. The agent working the facility was friendly, attentive, and went above and beyond to get us the best rate and explain everything. The facility itself is clean and has great access. Overall , very pleased with my experience here.

Recommended: Yes

Wonderful experience and customer service

I move into my unit, upon arriving I found the facility and storage unit to be very clean. My customer service experience has been wonderful and the response time has been superb from the representatives. Thank you for providing a clean and tidy space at your facility.

Recommended: Yes

Extremely Pleased

I used to have a storage space at the Public Storage on Santa Fe and Belleview it was awful the price was the same for a 5 x 10 as I am paying for a 10 x 20. If you want to great place to store your stuff definitely use Self Storage off South Park way and Mineral in Littleton Colorado.

Recommended: Yes

Great place

Very clean and easy to access. Wish it was 24 hour access but what can you do.

Recommended: Yes

Everything went great and I enjoy the way the facility is set up.

Everything went great and I enjoy the way the facility is set up.

Recommended: Yes

Nice facility except for bathrooms and finicky gate

Very friendly and helpful lady at front desk. No trouble arranging storage but the bathroom was filthy and missing TP. Plus the next couple of days the single “working” gate was somewhat finicky requiring multiple re-entries of the code

Recommended: Yes

Perfect

Everything went so smooth.... great customer service and so very clean. I highly recommend!

Recommended: Yes

Perfect!

Everything went perfect.... since I had contracted via phone, I was very happy to see it was as expected, if not better.

Recommended: Yes

Awesome pricing and value, clean and friendly.

We checked in at extra space Self Storage and Karina the manager was super friendly and made it to Breeze. She was knowledgeable and gave a great tour of the facility and explained everything simply. The facility in unit was extremely clean insecure and made us feel as if we can rest assured while our stuff is being stored.

Recommended: Yes

Wonderful support and very helpful during a stressful time.

I really appreciated the staff and their desire to make the transition as simple as possible for me. I think they were super supportive and willing to help because they actually care about the people they serve. It's been a true pleasure being there.

Recommended: Yes

A frustrating place

I booked online for a first month free and then $50 a month rate. When we showed up the guy gave us a list of available units and told us to choose one. When we showed up the next week to sign the lease they removed the free month and changed the rate to $77 a month because the one we chose was a "premium" unit, though the guy never said anything about that when we chose the unit. They also blindside you with their insurance requirement. Insurance is required, though they never tell you that. I could have gotten it online for $10 a month if I would have known, but now I have to pay $24 a month. I felt like they were just trying to get more money out of us.

Recommended: Yes

Clean, convienent

Space is convenient to my home and very clean.

Recommended: Yes

Possessions are safe

Great secure facility! Friendly customer service.

Recommended: Yes

Clean

Very helpful and frienly manager helped us

Recommended: Yes

Clean facility and helpful staff

The on-site staff are very helpful and helped me find the best storage unit for our needs. They answered all of my questions and the renting process was straightforward. The facility is very clean and easily accessible. Thank you.

Recommended: Yes

Great location

Close to everything, near c470

Recommended: Yes

Very clean, organized and friendly

Great storage facility that is clean and gives great customer service.

Recommended: Yes

Great and secure space!

I never thought storage could be fun. Ha! Kristine is awesome! She made me laugh the entire time I was there. She is incredibly welcoming, professional, and thorough. The space is clean, secure, and well-maintained. I have no hesitations and feel incredibly comfortable - I know what I've stored will be safe! Definitely highly recommend this place!

Recommended: Yes

Great units

Easy to access. Carts available to assist moving!

Recommended: Yes

Good storage place. Very clean

Clean storage space. Carts to help move. Overall a good place.

Recommended: Yes

Good storage place. Very clean

Clean storage space. Carts to help move. Overall a good place.

Recommended: Yes

Very happy with this facility

Kristine is so helpful and friendly! This is a great facility.

Recommended: Yes

Awesome

The whole experience from booking, to walk through, to signing was quick, painless and very well organized.

Recommended: Yes

Great service!

Everything was superb! Very clean, well organized staff, newer facility.

Recommended: Yes

Amazing!

The whole experience was awesome. From the easiness of booking to moving in. The staff was friendly and quick.

Recommended: Yes

Seamless process

Manager is great. The process was quick and painless.

Recommended: Yes

Great Facility!

Kristine was so great to work with. She clearly takes pride in her job and you can see that in the way she interacts with her customers and the pristine condition of her facility. I will definitely recommend this location.

Recommended: Yes

fast and convenient

I was driving into Littleton with a trailer full of stuff, called and had a storage unit within 30mins. Great facility, great service, great prices

Recommended: Yes

Needs more employees on weekends

More employees on weekends & lower prices for 10 x 10 units

Recommended: Yes

good facility

Online reservation was easy. Manger did very good follow up and move in day went fine. Was a little stressful to go through the sign up process while I had movers loading my space, but if I had come in before the moving day, that would have made it less stressful.

Recommended: Yes

Great location

Reasonable cost! Space surprisingly bigger than expected!

Recommended: Yes

Couldn't be happier with my choice of storage units.

Personnel very helpful and knowledgeable and friendly.....facility ulta clean, safe and feels very secure.

Recommended: Yes

CLEAN, GREAT PRICE, FAST SERVICE

Establishment is clean, great price and in a good area. Staff is friendly and knowledgeable, but they need more staffing.

Recommended: Yes

Clean spaces, friendly people, plan on 2 hours to get you checked in.

The staff is crazy slow at checking into a unit for the first time, but that is my only complaint. Insurance is a little high, but a mile better than public storage.

Recommended: Yes

Great brand new storage facility that has great pricing and location.

I had a great experience with this facility. The right cubic footage for the best monthly price anywhere near me. This new facility is really clean and has temperature control. I was able to easily reserve the unit I wanted online and move in the next day. Customer service was great except for the fact that the office was locked during business hours and a sign indicated that I would need to call a number to get the employee's attention for admittance. I didn't have my phone on me, so I had to drive around to find someone nice enough to let me use their phone. Other than some hidden charges and requirement for a monthly insurance fee the pricing was still the best around. Highly recommended.

Recommended: Yes

Very clean. Very easy to get set up and very secure facility.

Love the experience so far. Front desk was very knowledgeable and professional. Great!

Recommended: Yes

Manager is rude and unprofessional.

Facilities owned by this company are relatively the same and would receive a favorable review. However management can be all the difference! On that note, take your business to other facilities rather than This one in Southpark.

Recommended: No

Manager is rude and unprofessional!

My wife and I reserved a storage unit at this facility. I spoke to the manager, Dustin, on the phone thinking I could make payment and complete the lease, etc on the phone. Dustin advised that I had to come to the facility before 6:00 p.m. if we wanted to move things in after 6:00. As I was short on time, I asked my wife if she could go by and sign the lease, make the payment and get our code to get into the facility. When she arrived Dustin told her she needed to purchase insurance from him. She asked why we hadn't been informed of this at the time of our reservation or during my call with him. Dustin only responded that we needed insurance or he wouldn't rent to us. My wife called and I confirmed for her that our Homeowners policy covered personal property stored off premises. Dustin then told her that he needed to see a copy of the policy to confirm coverage. I agreed to have my agent fax him a copy of the Declaration Page but while waiting for the FAX my wife told Dustin that it seemed a poor practice to not tell renters that a copy of their policy was required to secure the rental and that his initial insistence that we had to buy insurance from him for $17 per month seemed dishonest. Dustin then told my wife that "if you play nice I might still rent to you." When she objected to his tone he said, "If you're not going to play nice you can leave." He then ordered her out of the office and locked the office door behind her. His attitude from the beginning was extremely poor, his tactic to sell insurance were unethical and his behavior toward my wife rose to the level of 'harassment'! Never have had such a negative experience at any business in Littleton! Hope the owner understands whats at stake when his staff loses business. Went a few blocks away and found a better facility, more professional staff and less money per month!

Recommended: No

Professional, courteous. Very nice facility, nice, clean, open

The young lady who helped us was so nice and helpful. Very nice to do business at your facility.

Recommended: Yes

Quick, courteous, and knowledgeable

I was greeted with a smile and hand shake. The process was quick and simple and the price was as advertised. The entire experience was excellent.

Recommended: Yes

Owner was so kind!

I didn't get the feeling that the owner was in the business of scamming you. He was great on customer service and wanted to make this an easy process for us! Glad our belongings are in such a safe and secure place!

Recommended: Yes

Excellent staff and communication

Found the unit online and reserved it, several weeks in advance. Had several calls and emails allowing me to discuss what I needed and how the units were designed and what I needed to get in order. The manager Dustin was friendly, knowledgeable and helped me through a complicated situation.

Recommended: Yes

Perfect

The storage was perfect, clean, convenient. They have everything needed to make your move simple and fast.

Recommended: Yes

Very nice, clean and new. Just wish there were year leases

We loved the facilities. Brand new, clean, bright. Nice customer service. We just wish there was the option to sign a year lease. Maybe this is a normal thing with storage units (this is our first) but I would feel so much better knowing we had a price locked in for 12 months.

Recommended: Yes

Friendly and Easy

Very friendly and helpful. Indoors and secure, easy to unload. Recommended.

Recommended: Yes

Swift, friendly service and a brand spankin' new facility.

This facility is shiny-new and well kept. It is quite large, but access to units is convenient and abundant while the building remains well-secured. The staff is super friendly and seem happy to help, which is a breath of fresh air in a world where customer service seems to be on its death bed as the millennial generation overtakes the "work"force... The process was streamlined and technologically advanced, making it a quick and easy transaction. Zero complaints about the Extra Space experience from a grateful mom of 3 under 3.

Recommended: Yes

Very clean an feiendly

A very clean and friendly place Overall great place

Recommended: Yes

Very clean

Very clean friendly and overall good lacecfor

Recommended: Yes

great location

facility clean and looks well secured

Recommended: Yes

clean!

Very thorough orientation to facility. Very clean and accessable

Recommended: Yes

Super clean, and great service

Staff was very knowledgeable and helpful. Facility is like brand new, clean and easily accessible. Would highly recommend this for all your storage needs.

Recommended: Yes

Very clean and easy

The place was very clean and the loading bays made it super easy to move everything in

Recommended: Yes

Fantastic Facility

I can't believe how much I lucked out finding this place! With my first time having to find a storage facility, This made my move immensely easier. The manager was very informative and kind, and the location is great!

Recommended: Yes

This place is clean, cheap, and provides good custormer service.

This place is clean, cheap, and provides good custormer service.

Recommended: Yes

Amazing!!

The front desk is helpful. Pricing is great. Cheapest place I found. Cleanliness was imaculate

Recommended: Yes

Very clean, extremely friendly and helpful

Dustin was very freindly, courteous and efficient. Some of the best customer service I've experienced in years.

Recommended: Yes

Great!

Staff was great. Very clean. Great price.

Recommended: Yes

Good Choice

This storage facility is wonderful! The staff is friendly and helpful, the facility is very clean, and I feel that my stuff is safe here!

Recommended: Yes

Best storage facility!

Outstanding customer service. Amazing, clean, well lit facility. Couldn't ask for anything better, highly recommend

Recommended: Yes

Awesome

Awesome storage space. Easy access, best pricing around, super friendly staff

Recommended: Yes

Good service and very nice facility

No problem with getting the unit service was great.

Recommended: Yes

Clean facility and helpful staff

Other than sparefoot screwing up my reservation and reserving THREE units instead of one, the experience has been great.

Recommended: Yes

Easy, clean, fantastic service.

Easy, clean, indoors, great service. All you could want!

Recommended: Yes

clean, great customer service. like the email updates

Only fault was large number of customers moving in at once. Limited number of carts and loading dock area was very crowed. Customers joking for a spot to unload.

Recommended: Yes

Awesome

Jordan was awesome and so very helpful.

Recommended: Yes

Dillon gives awesome customer service! Thanks.

I love this place. It was just what I needed. 5x5 space is perfect for off season clothes and decorations. My goal is a clutter free home.

Recommended: Yes

Very easy move in.

Great customer service. Easy and affordable.

Recommended: Yes

Felt very welcomed.

I love extra space, because of the great location, very secure and the staff is very informative on the facility's EXTRA bonus.

Recommended: Yes

Fast and painless

Staff was fast and friendly and they currently have great rates for such a new and climate controlled facility. Units appear to be taller than average allowing even more storage.

Recommended: Yes

Excellent customer service

Dustin helped us out that day and made everything super easy and straight forward. Very happy with the storage unit and location.

Recommended: Yes

Amazing staff

I was amazed by how professional and nice they were. We have rented storage before through other places and absolutely no one will compare to the customer service we received. Very thorough and nice.

Recommended: Yes

great

I had an amazing experience, it was so painless, I'm really thankful for the dollies too.

Recommended: Yes

Awsome customer service!

Recommended: Yes

Helpful and easy to work with!

This review is based solely on initial contact and sign up with Dustin as I just got the unit yesterday. I reserved my unit online and when I arrived at the office he immediately greeted me with a smile and said his goal was to make everything as easy as possible for me, which he did. The facility looks and smells very clean, has multiple loading docks, and provides moving carts.

Recommended: Yes

Only place to go!

It was clean and convenient and priced far below others and friendly and easy!! Have not had a better experience and I'll never go anywhere else.

Recommended: Yes

First time storage renter.

Great location, brand new, really happy that I picked this place.

Recommended: Yes

Great facility, clean!

Dustin, was tremendous with helping me get situated and set up with my storage unit. The place was clean and easy to get around.

Recommended: Yes

great price

Best price within 100 miles, quick service

Recommended: Yes

Extra space

Desk guy was very conversational and helpful, just don't get him too far into the conversation if you're paying cash, he'll mess up and charge your card

Recommended: Yes

Fabulous Storage Facility

This is a brand new, state-of-the-art, 24-hour climate-controlled storage facility. What more could anyone want? Plus the prices are unbeatable with the first month free and lower monthly rent than the nearest competitor. We are still moving our stuff into the unit but wow! We rented a 10x30 space and it is unbelievable how much stuff it will be able to hold. We are very happy with the space as well as the Customer service. They also have moving supplies plus locks and other stuff to help make your move smoother and easier.

Recommended: Yes

Great place

Great place for rentals I don't recommend to anybody customer service is superb

Recommended: Yes

Very nice operator, Dustin. Still waiting for my key pad to work at the loading door closest to my unit just moved in and they say they will fix it this week. Very clean but wish I could get in the North door since my unit is located near that door. But price is better at that unit location so don't mind walking.

Recommended: Yes

Your manager is great. If I owned the business, he would be the man I would want working for me.

Recommended: Yes