StorQuest - Louisville / Lock

Great experience so far

Moving into my unit and setting up my account was very fast and easy. After making the online reservation I was contacted by the company and everyone was very nice. So far so good!

Recommended: Yes

New customer

John was very helpful in guiding me through the process of getting my storage unit.

Recommended: Yes

Great staff

Manager was super friendly and helpful, units aren’t the most modern but customer service makes up for it!

Recommended: Yes

Great customer service and prices, plus they offered a great discount

Prices were great, Mary was super helpful and kind. We signed a year lease and were given a great discounted price. Thanks for your help, everything fit perfect in our unit.

Recommended: Yes

Friendly Service

Nice facility where even the inside units are not too far of a walk. Pricing could be a bit better and do note they require insurance, a minimum of $10.

Recommended: Yes

Great professionalism, very kept up, I'm satisfied

4th he customer service was great, I'm glad I chose the place for my storage. Than you

Recommended: Yes

not too bad

well , it was an available storage unit. strong gate at entrance. nice weather today.

Recommended: Yes

convenient

good availability and good sized units

Recommended: Yes

great availabilty!

Was good to easily get a unit. Was not aware of the door being so tiny but my furniture still fit in nicely.

Recommended: Yes

Excellent service

Great storage area. Excellent customer service!

Recommended: Yes

Clean, nice location

The property itself is well maintained and the unit was clean and well lit. There is a timer for the lighting but if you remember to reset it every 15 or 20 minutes you will not be left in the dark.

Recommended: Yes

Quick and convenient

Fast and quick service, very polite and informative. Very clean and looks nice.

Recommended: Yes

Great experience!

StorQuest in Louisville is perfect! Clean and great customer service. It was so easy to get my storage unit. Thank you!

Recommended: Yes

Meet our needs, great price, friendly efficient service.

Recommended: Yes

Great clean secure site, but pick your unit well

very helpful staff. Clean and secure and well lit site. Come and go as you please after you check in. The staff admitted that a few units had been hit by the flood in 2013, do some research before you pick your unit. My 5' x 10' is very tall and deep but definitely not 5 feet wide. do you security alarm wire in the unit is a loose as well and I almost ripped it on the first day of moving in. The little things give this place four instead of five stars but overall it is a great site

Recommended: Yes

Mostly pros, only one con

The only bummer is there is no prorated months or refunds.

Recommended: Yes

Recommended: Yes

I have driven by the facility and have seen the main security doors wide open!

Recommended: Yes

I was able to move my belongings into a storage unit easily.

Recommended: Yes

I am pretty happy with the experience, although I expected that getting a locker with outside access would mean I could drive my vehicle to the locker door. This was not the case.

Recommended: Yes

It was very fast, convenient, friendly, helpful ... really, really fantastic.

Recommended: Yes

Both of the individuals who helped me were great; it was a good experience all around.

I find the facility clean and well-managed. It was very easy to set up the agreement, and access to the unit is also easy.

Recommended: Yes

Recommended: Yes

last minute need, this service really saved us!

The customer service rep i spoke with on the phone was very helpful, and then we were followed-up with by the specific storage manager to confirm what we needed. Good service, and well-maintained storage facility. Very efficient

Recommended: Yes

A bit confusing due to rates quoted before i went there and rates charged after I got there. It felt kind of like a bait and switch.

Recommended: Yes

Recommended: Yes

Fine

Recommended: Yes

Matt was very nice and helpful

Recommended: Yes

Moved out - watch out for monthly rate increases

I had been a good customer of this facility for three years. This facility has changed management since I first moved in. I would have given it 5 stars under the previous management, now it doesn't even deserve 1 star. In a nine month period, my rate was increased twice (with no notice): when contacted about the increase, the manager (Matt) told me he could increase the rates every month if he wanted to. When I went to move out, my belongs were covered with mouse droppings and there was a dead mouse in my couch. I contacted Matt and he simply told me to contact my insurance company and "thanks for the heads up" - not sorry or is there anything I can do? - horrible customer service. Also, I called the district manager for this facility three times (and left messages) before I moved out - he never returned my phone calls.

Recommended: No

Had to wait almost half hour for office to reopen. Was told I must purchase $9/month insurance for 1st month if using the 50% discount for 1st month although I have insurance already. Was given a $10 padlock to offset this cost but still seems tacky to require double insurance for 1st month.

Recommended: Yes

Reliable and well priced

As an out of state CU student, I found this storage facility easily accessible and a great place to store my things over the summer. It is well priced and I feel really safe storing my items there.

Recommended: Yes

Recommended: Yes

I'm very happy with my overall experience and feel secure storing my things

Recommended: Yes

Convenient and fast

As a realtor who is constantly storing furniture, I was happy to find a storage facility near my home that had available units at a fair price.

Recommended: Yes