Debora M Nunes
Jun 06, 2024
Unmatched customer service
Great! The woman who was working there and whose name I unfortunately don't remember did a fantastic job. She was patient, helpful, respectful, and very knowledgeable. Greta experience all around.
Recommended: Yes
Nicole Taylor English
May 08, 2024
Great Service Great Prices
The manager Cj made the process of getting moved into the unit easy and efficient. Unit was clean with little damage.
Recommended: Yes
Jeff
Apr 16, 2024
Frustrating experience
I called the number and told the person who answered my name and that I wanted a 5x5 unit at the 100 Valency Drive location. He sent me a confirmation email and gave me another number to call to "complete the reservation." I called the second number and the guy took my name and said something about trying to find my information. He put me on hold, and 2 minutes later a pre-recorded voice asked me to rate my customer experience from 1 to 5. I said "one" a couple times, and the voice said "I don't understand you." So I hung up and called again. I got a different guy this time and gave him all my information. We had everything set, until he told me that my rental period would start today, not on April 29 (a difference of 2 weeks). I told him I didn't want it today; I wanted it April 29. He said "well, we only have a couple units left, and they'll be gone by the 29th." I told him to cancel the order. 30 minutes after I hung up a guy called me from the actual facility who said my unit was all ready for me to move in today. I told him I thought I had canceled the order. He said he understood and would cancel the order for me. Everyone I talked to was professional, but I don't think they heard me when I said I didn't need the unit until April 29. The problem is the corporate model. You should just be able to talk to someone at the physical facility and have everything taken care of.
Recommended: No
Pat
Jun 15, 2023
Super easy and enjoyable
Super easy! I Will be recommending
Recommended: Yes
Kyle Menting
Nov 09, 2022
Not sure what this line is for
The place had no one working during business hours so I had to go on line and make a brand new reservation in order to get in.
Recommended: Yes
Brian Erickson
Oct 09, 2022
First day of move in, all went well.
Unit was clean, access into unit was easy.
Recommended: Yes
Collette
Sep 19, 2022
Good value for cost with friendly customer care
My units handle was very rusted and difficult to open, but inside was clean. Acceptable price for size of unit. Online rental process was difficult at first, but customer care helped and stayed on the line the entire process.
Recommended: Yes
James Edwards
Aug 28, 2022
Great storage facility
Tanner the manager is great know his customers and is very friendly
Recommended: Yes
Melissa Rogers
Jul 30, 2022
Tanner and Matt were very helpful
Whether there the morning of the 26, they got me squared away quickly and the price is decent. I needed ground floor drive up access and was having trouble finding it at other places.
Recommended: Yes
Justin Deutsch
Jul 14, 2022
Easy reservation and move in process.
Everything went very smoothly. Tanner was most helpful.
Recommended: Yes
Sandy Rezvani
Mar 24, 2022
excellent
great service
went out of their way to help me have a smooth transfer my stuff from moving pods to the storage unit
Recommended: Yes
Cooper coulston
Dec 12, 2021
Very clean easy access
I like where it's located and that it is most the cheapest in town
Recommended: Yes
Dawn Carlson
Jun 01, 2021
Clean, very pleasant staff.
Staff communicated well with moving company when delivering household to storage unit from out of state.I moved from Minnesota to Colorado and had made reservations for storage unit by phone through Tanner. He was very pleasant to work with and helped put me at more ease with this cross country transition.
Recommended: Yes
Casey
May 08, 2021
Great
Very friendly staff. It feels safe and secure
Recommended: Yes
Stephen m.
May 01, 2021
I would definitely recommend this place
Great people working there very helpful, very clean place and well kept.
Recommended: Yes
Shana
Apr 19, 2021
Nice place to get a storage unit
Nice size units for the price. Good Customer Service.
Recommended: Yes
Shana Blodgett
Apr 18, 2021
Great place to store your stuff
Great place to get a storage unit.
Recommended: Yes
Joan
Dec 12, 2020
Great value
Nice people, want to be of help.
Recommended: Yes
patrick
Aug 06, 2020
Quick, easy, and painless.
Super friendly staff. I like it there alot
Recommended: Yes
Hannah
May 23, 2020
Great Customer Service
Easy, clean, affordable, friendly. The nice office guy even helped me print an unrelated postage label as a favor. Personal and nice. Great place!
Recommended: Yes
Jason Cannon
Mar 30, 2020
So far so good!
I think 10pm is a little early to be locking people out of their belongings. I say 12am would be more convenient for me because of my work schedule. Other than that, great experience so far
Recommended: Yes
Alex VanLemmeren
Mar 27, 2020
Great customer service with the best price in Loveland!
Tanner was extremely helpful and patient during the paperwork process. Having to do everything via phone right now instead of in person was relatively easy, and he was very pleasant to work with over the phone.
The price for the 10x10 space was by far one of the cheapest in the area and they also had an online special which made it ever cheaper!
Very convenient location!
Recommended: Yes
Marc
Dec 09, 2019
Great prices and people!
Great prices, clean units, great people to deal with!
Recommended: Yes
Emily
Oct 09, 2019
Friendly & Helpful
The storage lot was very clean and secure. Both the manager and the employee helping me with the initial paperwork were very friendly and helpful throughout the process.
Recommended: Yes
Michele Evans
Aug 06, 2019
Very nice and accommodating.
The people who work there are very friendly and helpful. Upgraded me to a bigger unit for the same price as the one I reserved because it was overbooked. I will recommend them to my friends.
Recommended: Yes
Jana
Jul 14, 2019
Quick, efficient, helpful, and friendly staff. Low prices. Clean unit.
I was very impressed by the low prices, but I was also a little skeptical. I went in to talk to the staff in person, and asked many questions to double check on what I had been told over the phone. Everything checked out! The staff was very kind, friendly, and helpful. I got to see the unit, and it was swept clean. I very much like this facility.
Recommended: Yes
Brett
Jul 12, 2019
Great place for a great price!
So far the experience has been great! Clean buildings, great customer service, and it seems to be well maintained!
Recommended: Yes
Megan
May 05, 2019
Great service
The location was easy to find. The service was very good and helpful.
Recommended: Yes
Patrick O'Mara
Mar 07, 2019
Manager - Jennifer very helpful
Jennifer very helpful with billing issue. This was appreciated.
Recommended: Yes
Amanda Bagnall
Jan 10, 2019
Propery Manager was much more helpful than I'd anticipated!
I booked my unit online for a reduced rate. When I went in, I didn't realize that I needed to pay for three months in order to receive the reduced rate. The manager apologized and went in to change my rate for the first month in order to keep in line with what I'd planned on paying. Excellent customer service, and I will happily recommend this place!
Recommended: Yes
