Public Storage - Fairfield - 1296 Kings Highway Cutoff

Fool me once

I've been a customer since 2019 and I have paid over $10K in rent and insurance. My 10 by 20 unit cost me close to $500 a month by the time I moved out this April. When I went to empty my unit, I found many of my items covered in vermin droppings and urine and even a dead mouse body for good measure. I filed a claim only to be told the insurance policy does not cover vermin, but they were willing to pay up to $250 to "cover" what I lost...oh and I am responsible for disposing the vermin infested items that were a direct result of their lack of pest control. I really wish they told me that there is zero pest control before I signed up. I'm not sure if this is how all Public Storage properties operate but STAY AWAY from the public storage in Fairfield CT unless you want to pay a lot of money to have your materials damaged as was my experience.

Recommended: No

Excellent staff

My things got stuck in the elevator and your stuff put it in the bin once the elevator was able to be operational again they stacked it nice and neat he was amazing

Recommended: Yes

First time using a storage unit

Move in was very easy once i found the unit. There were carts you could use to load your items onto to transport them from the driveway to your unit.

Recommended: Yes

So far so good

Great help from Joe! He was knowledgeable and courteous

Recommended: Yes

Good customer service and understood...

Good customer service and understood what I was looking for in a storage unit.

Recommended: Yes

We rented a space in Public Storage in...Fairfield Connecticut

We rented a space in Public Storage in Fairfield Connecticut very recently It is clean and reasonable priced and appears secure The attendunt made sure to explain everything there is to know and was very polite and detail oriented The facility is not climate controlled but its suitable for us

Recommended: Yes

The staff is so professional.

The staff is professional and very helpful. The facility is clean and well run. I highly recommend this Public Storage in Fairfield, Ct.

Recommended: Yes

Everything was excellent

Everything was excellent

Recommended: Yes

The staff was very helpful

The staff was very helpful. They gave me a tour and showed me a few different storage unit sizes to help me find what fit my needs. This storage facility meets its purpose for what I needed.

Recommended: Yes

Great place, very clean , employees treat you awesome... Thanks Analia for all the help!!!

Recommended: Yes

I just left public storage and had an awesome experience. Elaine and Analia took their time and helped me by answering all my storage needs questions. Great place to store I recommend this location to anyone in need

Recommended: Yes

I had a wonderful experience at public storage this week! I was helped by Analia. She could not have been nicer or more helpful. She walked me to the unit so that I could see it, and was very thorough in explaining the process of renting a storage unit. She told me about a promotion that was going on so I saved money as well. I will recommend this place to everyone!

Recommended: Yes

You advertise $1 first month

You advertise $1 first month. Of course it was not available for the unit size I wanted to rent. I know of other individuals that had the small problem. Also the Fairfield location is not the cleanest. I realize it is hard to keep all the floors and walls in the overall building clean. Your TV ads show clean floors and walls with bright lights and very bright orange doors for each unit. Not the case when you go to the Fairfield location. Maybe your company should inspect your various locations more frequently. Thank you for listening.

Recommended: Yes

Elaine is very friendly and knowledgeable! She is a great asset to your company! I would recommend this facility to anyone whom is seeking storage needs!

Recommended: Yes

We needed a storage space for an immediate need and found the representative Elaine to be knowledgeable, helpful, and very personable. The facility is clean and well lighted. I highly recommend Elaine and this facility for all your temporary storage needs.

Recommended: Yes

Just right

Gerard was great setting me up. The unit was as advertised.

Recommended: Yes

Great staff. Great service.

Great experience all the way around. Sometimes we get used to lukewarm or poor service so that we come to expect it sometimes. Not with Analia and Jerod at Public Storage. They were extremely helpful, friendly, and professional. Thank you! Great job training excellent employees and offering a reasonably priced service.

Recommended: Yes

Excellent!!!!! The gentleman was so great!

I have to honestly say when I walked into public storage I was really down and the gentleman that took care of my, I wish to God I remembered his name, was so caring and thoughtful, even took the time out of his busy day to talk me through what I was going thru! U have an Angel working there!

Recommended: Yes

Stay away from the insurance they try to force on you!

I reserved my space online and upon arrival was shown a space better than expected. The staff was friendly and helpful. The only glitch was that they said I had to sign up for their insurance. If I confirmed that I had coverage elsewhere then I could call them back and decline it for a full refund. Within one week I confirmed that I was insured via my homeowner's policy. Then they told me that I had to go into a local Public Storage location, as I rented out of town, fill out the form noting DECLINE and fax it to them. When I called to confirm that they had received the fax I was told that I would be receiving a pro-rated check (when I paid with a CC) sometime in the mail. This doesn't sound like a full refund to me. Upon further investigation, I have been told that the insurance is OPTIONAL and not a Public Storage requirement at all. So now, when I thought I had a good experience, they have totally pissed me off!

Recommended: Yes