Anthony Garrison
May 08, 2023
Fool me once
I've been a customer since 2019 and I have paid over $10K in rent and insurance. My 10 by 20 unit cost me close to $500 a month by the time I moved out this April. When I went to empty my unit, I found many of my items covered in vermin droppings and urine and even a dead mouse body for good measure.
I filed a claim only to be told the insurance policy does not cover vermin, but they were willing to pay up to $250 to "cover" what I lost...oh and I am responsible for disposing the vermin infested items that were a direct result of their lack of pest control. I really wish they told me that there is zero pest control before I signed up.
I'm not sure if this is how all Public Storage properties operate but STAY AWAY from the public storage in Fairfield CT unless you want to pay a lot of money to have your materials damaged as was my experience.
Recommended: No
Michele Kaplan
Sep 18, 2022
Excellent staff
My things got stuck in the elevator and your stuff put it in the bin once the elevator was able to be operational again they stacked it nice and neat he was amazing
Recommended: Yes
Anastasia
Sep 07, 2021
First time using a storage unit
Move in was very easy once i found the unit. There were carts you could use to load your items onto to transport them from the driveway to your unit.
Recommended: Yes
Ann Roach
Nov 30, 2020
So far so good
Great help from Joe! He was knowledgeable and courteous
Recommended: Yes
Martha B
Mar 09, 2020
Good customer service and understood...
Good customer service and understood what I was looking for in a storage unit.
Recommended: Yes
Sophia Leonida
Dec 10, 2019
We rented a space in Public Storage in...Fairfield Connecticut
We rented a space in Public Storage in Fairfield Connecticut very recently It is clean and reasonable priced and appears secure The attendunt made sure to explain everything there is to know and was very polite and detail oriented The facility is not climate controlled but its suitable for us
Recommended: Yes
Thomas Benton
May 03, 2019
The staff is so professional.
The staff is professional and very helpful. The facility is clean and well run. I highly recommend this Public Storage in Fairfield, Ct.
Recommended: Yes
Georgiann Chapman
May 01, 2019
Everything was excellent
Everything was excellent
Recommended: Yes
Karin
Sep 21, 2017
The staff was very helpful
The staff was very helpful. They gave me a tour and showed me a few different storage unit sizes to help me find what fit my needs. This storage facility meets its purpose for what I needed.
Recommended: Yes
Michelle Salgado
Sep 16, 2017
Great place, very clean , employees treat you awesome... Thanks Analia for all the help!!!
Recommended: Yes
iris colon
Aug 09, 2017
I just left public storage and had an awesome experience. Elaine and Analia took their time and helped me by answering all my storage needs questions. Great place to store I recommend this location to anyone in need
Recommended: Yes
Michelle Redler
Jul 12, 2017
I had a wonderful experience at public storage this week! I was helped by Analia. She could not have been nicer or more helpful. She walked me to the unit so that I could see it, and was very thorough in explaining the process of renting a storage unit. She told me about a promotion that was going on so I saved money as well. I will recommend this place to everyone!
Recommended: Yes
W. Welter
Jul 11, 2017
You advertise $1 first month
You advertise $1 first month. Of course it was not available for the unit size I wanted to rent. I know of other individuals that had the small problem. Also the Fairfield location is not the cleanest. I realize it is hard to keep all the floors and walls in the overall building clean. Your TV ads show clean floors and walls with bright lights and very bright orange doors for each unit. Not the case when you go to the Fairfield location. Maybe your company should inspect your various locations more frequently. Thank you for listening.
Recommended: Yes
Nessa G
Jun 19, 2017
Elaine is very friendly and knowledgeable! She is a great asset to your company! I would recommend this facility to anyone whom is seeking storage needs!
Recommended: Yes
Samone Wright
May 02, 2017
We needed a storage space for an immediate need and found the representative Elaine to be knowledgeable, helpful, and very personable. The facility is clean and well lighted. I highly recommend Elaine and this facility for all your temporary storage needs.
Recommended: Yes
Richard Mcgowan
Aug 09, 2016
Just right
Gerard was great setting me up. The unit was as advertised.
Recommended: Yes
Dennis Leahy
Apr 03, 2015
Great staff. Great service.
Great experience all the way around. Sometimes we get used to lukewarm or poor service so that we come to expect it sometimes. Not with Analia and Jerod at Public Storage. They were extremely helpful, friendly, and professional. Thank you! Great job training excellent employees and offering a reasonably priced service.
Recommended: Yes
Raquel Hofmiller
Dec 18, 2014
Excellent!!!!! The gentleman was so great!
I have to honestly say when I walked into public storage I was really down and the gentleman that took care of my, I wish to God I remembered his name, was so caring and thoughtful, even took the time out of his busy day to talk me through what I was going thru! U have an Angel working there!
Recommended: Yes
Elizabeth Wilson
Mar 19, 2014
Stay away from the insurance they try to force on you!
I reserved my space online and upon arrival was shown a space better than expected. The staff was friendly and helpful. The only glitch was that they said I had to sign up for their insurance. If I confirmed that I had coverage elsewhere then I could call them back and decline it for a full refund. Within one week I confirmed that I was insured via my homeowner's policy. Then they told me that I had to go into a local Public Storage location, as I rented out of town, fill out the form noting DECLINE and fax it to them. When I called to confirm that they had received the fax I was told that I would be receiving a pro-rated check (when I paid with a CC) sometime in the mail. This doesn't sound like a full refund to me. Upon further investigation, I have been told that the insurance is OPTIONAL and not a Public Storage requirement at all. So now, when I thought I had a good experience, they have totally pissed me off!
Recommended: Yes
