Helen Stauderman
Oct 19, 2020
Great Service
The customer service was both understanding and outstanding, since I had originally made an error in reserving a storage unit.
Recommended: Yes
Daniel
Jun 29, 2020
Doing fine!
Totally happy with my current setup.
Recommended: Yes
Eric E
Jun 24, 2020
Simple and easy
The property manager that helped me was incredible and made the process very easy.
Recommended: Yes
George
Dec 16, 2019
Very easy process if renting unit.
Very easy process if renting unit.
Recommended: Yes
Calvin Gilreath
Oct 30, 2019
Great Location
The staff was very informative and fast. The property was clean and well organized.
Recommended: Yes
Rajesh Vyas
Oct 24, 2019
great service
great service! Clean and secure premises
Recommended: Yes
Robert Mackey
Oct 09, 2019
By far the most friendly and...
By far the most friendly and professional experience I have had, with any storage company, ever. Outstanding staff at the South Capitol St (DC) office; helpful and efficient. Highly recommended.
Recommended: Yes
Tiffany
Feb 20, 2019
Great staff and environment
Great staff and environment. Unlike Uhaul who has bait boxes in all of their units
Recommended: Yes
ERB
Jan 03, 2019
New customer renting a unit
Ashley was very helpful and thorough when I came in to contract for a unit. I rated it 4 instead of 5 because when I first arrived the office was locked with no one around and no indication as to why. I waited a bit and then drove home and called and was told they had been showing a unit. When I returned everything was handled promptly and professionally.
Recommended: Yes
Kristina Noell
Dec 17, 2018
The staff is so very polite and...
The staff is so very polite and knowledgeable! They have done a great job explaining the rules, regulations, and their availability to help. Taryn, Manager, was exceptional. The location seems old and tight but not sure what you can do about that...
Recommended: Yes
DeAn
Nov 19, 2018
Everything was smooth and effortless!!!
Everything was smooth and effortless!!!
Recommended: Yes
Amber
Oct 05, 2018
The workers there were helpful but pricing is flawed
The workers there were helpful but it seems like the Public Storage pricing scheme is to nickel and dime guests once they've agreed to rent a unit. A $1 first month payment because $90 immediately after agreeing to rent, including the extra required purchases due to the units not being climate controlled. If I had other options nearby, I would not have gone with Public Storage.
Recommended: Yes
Shante Hawkins
Aug 03, 2018
The manager is verryyyy easy to get a...
The manager is verryyyy easy to get a hold of. She's available to address my needs. Even offer suggestions.
Recommended: Yes
Connie Reshard
May 14, 2018
Why did I pay $80 when the first month...
Why did I pay $80 when the first month is $1 promotion?
Recommended: No
Michele Mcdonagh
Apr 12, 2018
Professional
Professional, clean, organized and just plain nice!
Recommended: Yes
Bradley Stern
Feb 02, 2018
The unit assigned to me looks as though ...
The unit assigned to me looks as though it has been broken into. It's gasp is 60 percent exposed. As a result, it won't take much encouragement with a screwdriver to open my door. Further, being an end unit, one can simply remove eight to ten sheet metal screws with a nut driver in just a few minutes, and take my belongings throug the wall.
Recommended: Yes
Joe
Oct 23, 2017
Rear gate staying open.
I was there yesterday for about an hour and the back gate remained open the entire time. It doesn't make as much sense to have a secure space if anyone can walk in the back gate.
Recommended: Yes
Freedom Moving And Delivery
Sep 12, 2017
Taryn and Ashley gave us great customer service today, she gave us above and beyond service putting our minds at ease. Thanks for all your hard work. I hope your company understands how stressful finding storage is but you all made it alot better. Thank you
Recommended: Yes
Quiana Parker
Sep 12, 2017
Ashley treated me with 5 star costumer service she was very respectful and welcoming . I would recommend this to any one
Recommended: Yes
Marvin Perry
Sep 10, 2017
Rented a new storage unit recently and working with the ladies at the front desk was great. Both Ashley and Rah were helpful and very knowledgeable. Ashley showed me around and walked me through the contract process with ease. I would recommend this facility for anyone looking for a storage unit in the city.
Recommended: Yes
Vladimir Alphonse
Jul 31, 2017
Ashley was wonderful. She was very knowledgeable about the storage unit and did a great job showing me around and informing me about the details of the unit. She was also very polite and patient. I would definitely recommend her to anyone who needs assistance with finding a great storage unit.
Recommended: Yes
Charnese Graham
Jul 24, 2017
No good parking for vehicles bigger than a van. No easy access for unloading on larger vehicles. It's very clean and secure but unloading is a huge issue especially with the construction taking place all around the facility.
Recommended: Yes
Tina B
Jun 21, 2016
Thanks - great job
The staff was amazing - especially for a hot Sunday afternoon -
Recommended: Yes
Joe
Feb 09, 2016
Great Value - Need better hours.
Great value. Moved from a storage unit in Alexandria. Got twice the space for $55 less. This location's hours are 7AM - 7PM. Preferred hours in Alexandria: 6AM - 9PM.
Recommended: Yes
Karen Clay
Oct 13, 2015
Excellent service
Thank you to the manager and two employees who helped me register for storage. They were efficient and courteous. I would recommend this Public Storage.
Recommended: Yes
Glenda Gaither
Jan 15, 2015
Straight to the point. Fast and Direct
When I thought about obtaining a storage unit, I went on-line and because of the convenience of the storage unit being close to the metro, that was the determining factor for me. I made it in in person, stated my need, and was immediately serviced to my satisfaction. Although I reserved a unit that didn't fit my needs, it was no problem to upgrade. I found the service to be very professional, and I would highly recommend it to anyone I know that needs storage services. The facility was very neat, clean, and organized.
Recommended: Yes
Charmaine Ashton
Dec 16, 2014
Great
I was able to get reservation & storage same day, they are conveniently located nearby & they were able to accommodate my needs with finding the best space I would recommend PS to anyone they are true professionals!!!
Recommended: Yes
Allison Kemp
Feb 26, 2014
Public Storage Serves Your Purpose
Clean, organized and secure!
Recommended: Yes
