Degol Assefa
Jul 05, 2024
Need to setup auto deduction
I called many times today so I can come and setup auto billing, since my bill is due on the 27th, but no one answered the phone call. Also, one cannot leave a voice mail, because it was full. My cell number is 301-266-1213
Recommended: Yes
MAM
Jun 02, 2024
Happy with this choice
The manager at this facility is outstanding.
Recommended: Yes
Shana
May 08, 2024
The manager Shaye was an awesome host.
Place was clean and I had to use the restroom very clean as well.
Recommended: Yes
Zosimo mendoza
May 06, 2024
Fast and helpful
Good attitude and attention, the person on desk she are a professional person
Recommended: Yes
Tracy Barber
Apr 27, 2023
Great storage space for the price.
I moved in with no problems, except the elevator at the loading dock runs verrrryyy slowly.
Recommended: Yes
Danielle
Feb 19, 2023
Thank you :)
Every one was very friendly and had wonderful customer service
Recommended: Yes
Ethel Baugh
Jan 02, 2023
Support
Management was very helpful and supportive. Share tips for storage of items. Appreciate her help.
Recommended: Yes
Nohora
Oct 26, 2022
I definitely recommend it
The process was very easy, the manager is very attentive and does her job very well, she is very kind.
Recommended: Yes
Shenon
Jul 02, 2022
Easy to book, register, use storage and access as needed.
The whole experience has been simple and fast so far. Thank you!
Recommended: Yes
Susan
Mar 26, 2022
Staff was helpful, thoughtful.
The facility was clean, the staff were professional, and the price was right.
Recommended: Yes
Ozzie
Nov 04, 2021
Helpful folk
They were super helpful. The manager came out personally and found me Solutions
Recommended: Yes
Tomeka Watson-Lewis
Jul 01, 2021
Absolutely AMAZING!!
I stopped by one afternoon and asked about pricing and if a storage unit was available. I was greeted by Shaye with the most OUTSTANDING customer service. The pricing of the storage beat all other competitors in the area. I give 10 stars Ô¡É´©Å to Shaye for such remarkable service. Thanks a million!! Satisfied customer Ô¡É´©ÅÔ¡É´©ÅÔ¡É´©ÅÔ¡É´©ÅÔ¡É´©Å
Recommended: Yes
Lizzy
Jun 15, 2021
Great customer service
The office manager, Shay, was incredibly kind and helpful during my move when I encountered some last minute unexpected changes in my moving plans.
Recommended: Yes
Sunil Saith
Feb 12, 2021
Excellent facility and location
Extremely cordial polite and helpful. Clean.
Recommended: Yes
Kim
Dec 27, 2020
Only real issue is the rats.
Rat issue..lighting is really good it is very cold inside. I think the top of the units should be closed in. That might solve the rat infestation.
Recommended: Yes
Marilyn
Feb 10, 2020
Very good experience. Great customer service!
My experience overall was good but I must say the customer service was extraordinary! I have mobility issues and had rented a truck to move furniture to the facility. Getting in and out of the truck was extremely hard for me. When I arrived at the facility the staff was so accommodating. They brought all the paperwork out to me so that I did not have to try to climb up and down to get in and out of that truck. And, every time they brought something out to me they did it with a smile as if I were not inconveniencing them one bit! I would definitely recommend this facility to my friends and coworkers,
Recommended: Yes
Jaqee
Nov 09, 2019
Price is good but the loading dock smelled like trash
As I was unloading there was a smell of trash. It’s like someone is storing garbage in the unit.
For that reason I would hesitate to come back or recommend.
Recommended: No
Becs
Sep 29, 2019
Very friendly, easy to use
Excellent customer service. Required to pay insurance, and rates increase if you stay past 6 months.
Recommended: Yes
Dan
Aug 18, 2019
Location is good and we shall see...
Mo was friendly and helpful. Will wait and see how things go with storing my items there.
Recommended: Yes
Jessica
Aug 11, 2019
Booking a space was easy and well-priced.
I am grateful that I found this storage facility. It is convenient, and well-priced. The manager of the store is very professional.
Recommended: Yes
william
May 31, 2019
Basic but nice
Very nice place for the basic storing of your items.
Recommended: Yes
Emily
May 16, 2019
Overall good experience. Excellent customer service.
It was a fast and seamless process to get into a new storage unit. And the employee was kind and helpful.
Recommended: Yes
Derek Wright
Mar 06, 2019
Clean, easy to access, fast service
The unit price is one of the best in the area, the facilities are clean and easy to access, and the staff are both friendly and helpful.
Recommended: Yes
Dennis Junius
Feb 13, 2019
Great price and good facility
I really liked the facility and the people were friendly and helpful. It was very reasonably priced and I would recommend it to others. My only issue is that I think they should have a map of the facility because it is easy to get turned around.
Recommended: Yes
Dalila
Dec 12, 2018
Very friendly and helpful
The facility was very easy to use and they had carts that helped you move your things.
Recommended: Yes
Derrick
Oct 21, 2018
Awesome
The service I received was very professional. I would definitely recommend without a moments’ hesitation.
Recommended: Yes
Shonnie
Jun 03, 2018
Customer service
Very friendly and respectful staff. The manager was very clear when he explained the operating hours and the contract.
Recommended: Yes
Kathleen
May 14, 2018
I absolutely would! Thank you for all the help!
Customer Service was awesome! Exteremely helpful on a stressful day! Thank you very much!
Recommended: Yes
Katherine
Jul 02, 2017
Quick and easy and secure.
The whole of their staff appeared pleasant and attentive. They made it a simple move.
Recommended: Yes
Jack
Jun 01, 2017
An effortless process - everything went smoothly.
Process could not have gone much smoother. Shaye was most accommodating and helpful throughout the move.
Recommended: Yes
Elizabeth Shinn
May 07, 2017
Great customer service
Loved our moving in experience. The front desk agent was helpful and friendly and made the move-in process easy. She went out of her way to come and find us at our unit with two moving dollys!
Recommended: Yes
Jordan
May 01, 2017
Happy
Easy move in process. Friendly staff.
Recommended: Yes
Beverly
Feb 09, 2017
Great and convenient
I was recommended by my sister and it's cool so far
Recommended: Yes
MaryEllen M
Aug 29, 2016
Great customer service.
My company has been storing here for almost a year and found the facilities and staff to be excellent. There were especially helpful even when we were downgrading to a smaller space. It was much appreciated!
Recommended: Yes
Derrick
Mar 25, 2016
Easy process
Nice clean space easy process .
Recommended: Yes
ann
Mar 11, 2016
Place is very clean
Great place to rent no regrets
Recommended: Yes
Karen
Mar 07, 2016
Excellent facility for long term storage solutions.
I have been with them for 2 years and find them to be an excellent solution for my long term need. The staff is great!
Recommended: Yes
Gabrielle
Jan 16, 2016
I love this storage facility
The staff is very friendly and helpful. The facility is secure and clean.
Recommended: Yes
Gabrielle
Jan 16, 2016
secure Self Storage is The Best!!!
Secure Self Storage is very clean,secure, the employees are very helpful. I don't have any complaints.
Recommended: Yes
Gabrielle
Jan 03, 2016
Great Place, Prices, Customer Service
Everyone that works here is very friendly. The facility is clean and secure. The prices are great.
Recommended: Yes
Aaron Fitzgerald
Dec 04, 2015
Very easy and fast
The unit was exactly the size I needed with a price point that made it a no-brainer. It also helped that customer service was great.
Recommended: Yes
Mathew
Oct 19, 2015
Efficient and practical
Staff was helpful with options and directions, and was quick and efficient with all paperwork. Secure door that I entered through did. It close automatically every time, so I can't say the most secure, but they do use access codes in multiple places, so that's somewhat mitigated.
In all, I'm happy with services provided and recommend if you're in the area.
Recommended: Yes
Jonah
Sep 05, 2015
Recommended: Yes
Samantha
Aug 25, 2015
Secure Self Storage has been nice to use
Recommended: Yes
Victor
Aug 20, 2015
quicl and easy. Great experience
Recommended: Yes
Alisha
Jul 31, 2015
Customer service was very good
I would strongly recommend this facility. The staff is nice and very knowledgeable. Property manager went beyond great customer service and showed me units. Place was clean for storage building.
Recommended: Yes
Melissa
Jul 28, 2015
Good basic storage
No real complaints except that the access hours aren't that great. Everything else is pretty average. Customer service so far has been excellent.
Recommended: Yes
Ja'Nece
Jul 12, 2015
so far so good
Came in at the very end of the business day and was treated very well. Didn't feel rushed and am happy I found this place!
Recommended: Yes
Sierra
Jul 02, 2015
My experience was great
The whole thing was amazing, everyone was so helpful and the facility was easy to navigate.
Recommended: Yes
Beverly
Jun 10, 2015
The people was very nice and will to help and make sure I was please with the space I pick.
Recommended: Yes
Shannon
Jun 08, 2015
Great
Recommended: Yes
Ashanti
May 09, 2015
Great customer service
Customer service was very helpful, especially a Mr. Lauren/Lawrence Johnson (I don't know if I heard his last name correctly). Facilities were exactly what I needed at a very affordable price.
Recommended: Yes
MICHEALLE
Mar 29, 2015
Recommended: Yes
John
Sep 01, 2014
Very good.
Recommended: Yes
Michael Warnon
Aug 29, 2014
Poor Customer service
I have rented a unit for six month and had problems with the auto pay. I would get a email stating that my payment did not get through but my bank claimed there had been no record of any transactions. I would have to call the storage company and they would manually run my card without an issue, When I closed the unit I wanted to raise my concern about this issue (it defeats the purpose of having auto pay configured). The person in the office was very rude and was not listening to my concern instead kept saying the payment were denied and there nothing she could do. I was not expecting them to do anything except to look at the issue (possibly with their Credit card clearing house). Instead she kept complaining that I was raising my voice (you would to if you kept being interrupted). She then walked away and refuse to talk to me (GREAT CUSTOMER SERVICE)
I would also caution using this facility at night because of the shady characters around the facility. I NEVER USE THIS FACILITY AGAIN - THERE ARE PLENTY OF OTHER OPTIONS
Recommended: No
Lyle
Aug 25, 2014
Very friendly service. The biggest drawback was that the in-house insurance forms were written ambiguously, so neither we nor the staff could clearly interpret coverage policy.
Recommended: Yes
DOROTHY
Jul 26, 2014
Very secure and protective more secure than last storage I used. It is just a little difficult getting to the storage area.
Recommended: Yes
Niccole
Jan 02, 2014
Recommended: Yes
Steve Garron
Dec 30, 2013
Couldn't have been easier
From start to finish the process was quick and easy, no more than 20 minutes. The prices are very reasonable and the facility looks very clean and secure. The manager was extremely helpful.
Recommended: Yes
Michelle
Sep 10, 2013
Paperwork took too long, but overall good experience. Loved being able to use their truck.
Recommended: Yes
Dilanthi
Aug 20, 2013
I love it! There was no hassle at check-in and the staff were very friendly and helpful. I'll definitely recommend the place to a friend.
Recommended: Yes
Adam
Jun 18, 2013
My customer service rep was awesome. He seemed to really care about my experience. I was a little bummed that I got a locker so far away from the elevator, but nonetheless it was a great experience.
Recommended: Yes
Marvin
May 21, 2013
Was pleasantly surprised. I arrived five minutes before time and was able to enter the facility one minute before posted time for the opening! The individual who assisted me (Mo) was outsyanding!
Recommended: Yes
George
May 14, 2013
Recommended: Yes
Shannon Sharp
Feb 04, 2013
visit 6 places this was the best
i visit 6 other storage places and this one gave me the best price to store my goods. great customer service and plenty of hand carts to use. like the lite music in the hallways
Recommended: Yes
Mario
Jan 17, 2013
First Time Using Storage
Moved To Wash, DC I needed to use storage before my condo was ready. Managers here were very helpful got me the right size space. I would recommend them to anyone needing storage.
Recommended: Yes
Jay
Jan 15, 2013
Love to Store Here
I have been here over 3 years off and on for storage. Mgnt team is great and they keep the place very clean. They are better then the competition in the area. Prices are fair but not high
Recommended: Yes
Jessica
Sep 18, 2012
Friendly and Helpful Customer Service
Recommended: Yes
Sylvia
Jul 31, 2012
Employees were great! Place was very clean!
Recommended: Yes
JP
Jul 19, 2012
they can raise the rate arbitrarily
Weeks after moving everything in, they arbitrarily rose the rate by $10/month (20% increase).
Recommended: No
Moreno
Oct 19, 2011
needto change your saff very unpolite and just take care some people specific race (discrimation with hispanic race)
Recommended: No
Carter
Aug 06, 2011
Perfectly Adequate Storage
It's hard to rave about storage units.
This one fulfills all the salient points for me, though:
competitively priced (5x10)
unit available when I needed them
good location not far from Military/Missouri and Kansas Rd.s
easy unloading to loading dock
The only drawbacks are the pop music playing on speakers inside that drives me a little bonkers, and that it is often hard to find a dolly to unload to.
All in all, perfectly adequate storage.
Recommended: Yes
Mic Jones
Apr 19, 2010
Satisfactory
Could be cleaner and there was a limited number of handcarts and dollies available for use.
Recommended: Yes
