Public Storage - Wilmington - 3800 Kirkwood Highway

Very helpful staff!

Very helpful staff!

Recommended: Yes

The staff was very pleasant and...

The staff was very pleasant and understanding

Recommended: Yes

Frances was sooo nice and friendly and...

Frances was sooo nice and friendly and helpful and answered every single question I could think of.

Recommended: Yes

Frances was outstanding (site Manager)

Frances was outstanding (site Manager). She took the time to explain all the details. I must say we were truly impressed. Great job!!!

Recommended: Yes

So easy...guick..and effortless.

So easy...guick..and effortless.

Recommended: Yes

Our experience was exceptional

Our experience was exceptional. We made a reservation early Sunday morning and shortly after received a call from Frances. We met with her and she showed us around and provided info about the facility and storage unit. She was friendly and very helpful.

Recommended: Yes

Frances was great and clearly explained...

Frances was great and clearly explained everything to us. Clean and well lighted unit.

Recommended: Yes

Fast

Fast. Easy. Friendly Service.

Recommended: Yes

Good experience and customer service...

Good experience and customer service was greeted with plenty of information and fully understanding of I needed to get my items into storage.

Recommended: Yes

I had a family emergency where I needed...

I had a family emergency where I needed a unit immediately. I was able to rent a unit with no problems and no hassle. When time is of the essence and you are in a stressful situation, it is great to be to achieve your goals.

Recommended: Yes

Frances was amazing from start to...

Frances was amazing from start to finish!

Recommended: Yes

Very satisfied

First time storage renter Everything was easy and simple Nice space

Recommended: Yes

Excellent Experience

Excellent Experience

Recommended: Yes

Public storage ranks as one of the best ...

Public storage ranks as one of the best facilities I've ever used. The office staff (Frances) is courteous, knows the product and willing to go the extra mile to make sure you are satisfied. Frances thoughtfully walked me through the signing procedures as well as the actual unit I would occupy. The physical location is clean, secure and well cared for. I had no hesitation storing my possessions at the site.

Recommended: Yes

Frances was great!

Frances was great!

Recommended: Yes

Mrs. Frances asked if she gave a 5 star experience and to be honest I'd give her a 10 if I could! She was very inviting from the time she called me which was promptly, until the time I left with my storage unit! She was also extremely helpful in helping me pick out the appropriate size for my storage needs as well as save some money! Thank you so much Mrs. Frances!

Recommended: Yes

Discount

No military discount, had i not had truck anf trailer full I'd have gone elsewhere. Finding the deal online then not being able to get deal when you call. The oh get onsite and then get hit with "mandatory" insurance, again if not fully loaded. BLUF, get moved and goods out ASAP

Recommended: Yes

This place was truly a Godsend! Stephanie and Francis were absolutely AMAZING! Excellent customer service and professionalism! 5 star service guaranteed!

Recommended: Yes

Thank you Sara for calling us back so soon with info on your units!! And thank you Frances for helping make our transition easy!! GREAT STAFF, and above all, Always a smile on your faces!!! Very professional, clean, organized! Public Storage should be very proud of their staff on Kirkwood Highway!!!!! Thanks again girls!!!!

Recommended: Yes

The customer service rep Francis was very polite and to the direct point of all the information i needed. Thank you Francis for your 5 star customer service and the unit is very clean and fully stocked.

Recommended: Yes

Look no further, accept no less! Frances, Sara and crew at Public Storage (Kirkwood Hwy Wilmington DE) are simply the best. 110% customer first; 110% available; 110% cleanliness and security. Be prepared for the following: - Someone will actually answer the phone - A welcoming "Hello" before you're through the door - A real conversation about your options/needs - Helpful answers - Zero pressure suggestions on packing supplies - No better quality boxes, paper or tape elsewhere - No better prices elsewhere Thank you Frances, Sara and entire Team for making every trip to the Unit a terrific, fun event! !!NICELY DONE!!

Recommended: Yes

Sara was great :)

Sara was great. She let me know what my options were and recommended a 7X10 unit which is the perfect fit for my needs. Definitely recommend them to anyone with storage needs.

Recommended: Yes

Kirkwood Hwy

Excellent service from Frances

Recommended: Yes

Very happy with Frances.

Frances was a blessing. She was very helpful and friendly.

Recommended: Yes

misled by website

I have been a customer of this public storage almost 8 years. I recently decided to move to a larger larger unit. After logging in to my account, I found a larger unit for a monthly rent of $519. I reserved it, and received a confirmation saying that my first month's rent would be $1 a $24 administrative fee. When I arrived at the office to move in, I was told I would have to pay the full rent plus the new account administration fee.

Recommended: Yes

Excellent!!!

So far I'm loving it here. Francis made it so easy to make up our minds and get us all set up and ready to move our stuff in! She was very friendly, professional, and always had a smile on her face. She made it comforting to be there.

Recommended: Yes

EXCELLENT SERVICE AND WELL MANNERED MANAGER ON SITE.

HIGHLY RECOMMENDED DUE TO CLEANNESS AND PROFESSIONALISM OF STAFF.

Recommended: Yes