Alberto Colon Jr
Oct 14, 2024
All of the employees I dealt with were awesome and completely helpful!!
I really like the facility and it is the perfect size for an amazing price!
Recommended: Yes
Shelli
Nov 15, 2023
Move in was great!
Ray and Renea very helpful and gave positive feedback back on helping move in. Coming from Philadelphia to moving to Wilmington
Recommended: Yes
Mae
Oct 12, 2023
Excellent pricing!
I initially booked the parking space because the price was excellent, but when I got to the location the customer service was exceptional. More businesses need to have a representative like Zoey. Thank you to Sparefoot Storage for the great deal and thank you Zoey for the wonderful service. It was fast, easy and I was treated like a valued customer.
Recommended: Yes
Angela
Oct 04, 2023
access hours
One of my inquiries was access to storage unit.Being as this was a last minute move I needed access to said facility 24 hours a day..SPARE FOOT stated referred storage facility had 24 hour access..I made my payment signed lease online and proceeded to bring items to facility only to be told access to units is ONLY during business hours of 930-5:15pm. I am satisfied with customer service with facility, I was extremely inconvenienced. I had to come out of pocket additional fees (transportation /overnight storage) until following business day..
Recommended: Yes
Deborah Hutt
Jun 18, 2023
Availability and pricing of your units are excellent and so is staff
I've used the storage facility several times each time the facility has been cleaned quiet no one's been hanging around and the guys that work there are so nice and friendly. They make sure after you see your storage unit you're satisfied to the fullest. Thank you
Recommended: Yes
Richard J. McMahon
Mar 01, 2023
Efficient, helpful and clean.
The person who checked us in was knowledgeable, friendly efficient and helpful. The facility is clean and the security seems to be good.
Recommended: Yes
Michael Corby
Oct 08, 2022
Top-notch customer service & a convenient, clean facility
Both of the representatives I worked with--Jesse initially and Marland at the Lamotte Street facility--were exceptional. Marland was professional, helpful, kind and polite to everyone who was in line to pay or check in, and his pleasantness was contagious. He explained everything very clearly and gave me several options in addition to what I had reserved. Sign-in was fast but thorough and he patiently answered my questions. The facility is clean & well-maintained. It's apparent that the overall management and the on-site personnel are proud of the service they provide and dedicated to making personal storage a pleasant experience for their customers. My only suggestion would be to have more signage on the floors directing renters to the units by number, and to the elevators so they are easier to find when leaving. The exit signs led me to stairways that were alarmed and it took a while to find the corridor leading to the elevators.
Recommended: Yes
Jesse Leedom
Sep 01, 2022
Affordable and convenient
It kind of shocked me because of the pictures I wasn’t really expecting it to have as much Space I actually had left after actually storing everything I actually came out good and was more than enough which was perfect I’m satisfied with the price and the storage unit
Recommended: Yes
Gerald L.
May 31, 2021
Great Customer Service and Location
I reserved a unit and after I looked at the unit, I decided I needed a larger unit to hold all my furniture and boxes. Marian located a larger unit for me and patiently redid all the paperwork. He is the best and the customer service is outstanding.
Recommended: Yes
Francia Macariola
May 02, 2021
Clean and secured
Manager was helpful. Place is clean and secured.
Recommended: Yes
KENI
Dec 27, 2020
1 month in seems ok
Secure location, seems like the people working there are okay
Recommended: Yes
Phil Roth
Jul 30, 2020
Storage Move In Experience
I cannot say enough about the Great Experience I had when checking in to rent a storage facility. The representative Marlin was very professional and caring. Marlin went out of his way to help me and make sure I was happy. Great people make a great experience!
Recommended: Yes
Phil Roth
Jul 30, 2020
Storage Move In Experience
I cannot say enough about the Great Experience I had when checking in to rent a storage facility. The representative Marlin was very professional and caring. Marlin went out of his way to help me and make sure I was happy. Great people make a great experience!
Recommended: Yes
Carl
Oct 21, 2019
**RENTER BEWARE**
I am leaving a negative review after over a year renting at this location. I have been "evicted" for not able to produce a document that they ALREADY HAD ON FILE while I was driving and within the 48 hours given to me and this is after they mis-handled my payments sent to them via my banks bill payer service. They accepted three and rejected two so the transactions were label suspicious/fraud and I was unable to use my bill payer service for this biller ever again. When I was contacted last week I was made to feel rushed, unwelcome, and nearly yelled at for not able to produce documents while I was driving for their "audit". So I left them.
Recommended: No
LaDonna
Aug 23, 2019
Nothing to say
Nothing bad to say about this facility.
Recommended: Yes
Brian
Aug 17, 2019
Nice Facility
Easy to get to and storage loading was effiecient
Recommended: Yes
Sheemah
Mar 10, 2019
Great service
This is an awesome place. Love it
Recommended: Yes
Nicole
Dec 16, 2018
Great staff, great price, great location!
Vince was an extremely helpful person throughout my move-in experience. He explained all the paperwork clearly, all the times/days they are open, the ins and outs of the elevator, then guided me to my unit -all with a smile!
Recommended: Yes
Christina
Oct 08, 2018
Great storage facility
Clean and the process was quick.
Recommended: Yes
Alisone Dawkins
Aug 12, 2018
The best I ever had in a storage place!!!
I rated everything a 5 !!!! A wonderful experience!!!
Recommended: Yes
Kayla
Jun 22, 2018
Great place for a great price
Everything went smoothly I was able to get an amazing price with a very friendly customer service representative. They made move and easy and convenient, I couldn’t ask for anything else from a storage facility
Recommended: Yes
Mary Elaine
Jun 14, 2018
Fine storage unit
The storage unit is exactly what we have been looking for at a very fair price.
Recommended: Yes
Carl
Jun 13, 2018
Great Location
Great Location. Clean. Friendly Staff.
Recommended: Yes
Jose
Jun 04, 2018
Wonderful
Donna was the BEST!!! Very friendly and made the move easy.
Recommended: Yes
Marguerite
May 30, 2018
very clean, lots of options, friendly staff
Facility was fine. The only complaint I would have is they need to have at least one evening available for access to the unit.
Recommended: Yes
Angel Hall
May 02, 2018
Amazing staff in a well kept building
They were very prompt in response as they called me about 2 minutes after I reserved unit online. The staff was super helpful in answering my questions while they gave me a tour of the unit I was interested in (and I had a lot of questions because I've never done this before) and told me exactly what I was signing when I signed it. They also made sure that building was secure and well kept.
Recommended: Yes