Public Storage - Brandon - 1351 West Brandon Blvd

Megan is awesome. Very professional and friendly.

Megan called me to walk me through the process. She made the check-in process easy. I moved in on the day the hurricane came through so there was a leak in my unit. She was able to switch it over fast and with no hassle.

Recommended: Yes

Excellent

Very pleased with the whole experience.

Recommended: Yes

Very friendly service

Good job! Nice people easy to sign up.

Recommended: Yes

Decent experience

This was my first time using public storage ever. I didn't know how to work the latch to shed. Lady in office was busy with a guy ahead of me. A different male employee saw I was waiting and went to my shed with me and showed me how to open & close it and lock it. I forget his name but very friendly and helpful guy.

Recommended: Yes

Driver-Side Oops

Great customer service and very tidy property. Upon exiting the property, renters must enter their gate code, which is located on the passenger side of the vehicle. All in all, this seems a bit unsafe if you are in your vehicle alone, as you must stop your vehicle and place it in park, then exit the vehicle and walk around to the gate code panel on the passenger side of the vehicle and enter your security code. Once accepted, you'll dash back around to the driver side (where you likely left the driver door open and the engine running) to quickly exit the property before the gate closes. No deal breaker, if you always take a 2nd person with you to the property, but it is a little unusual.

Recommended: Yes

Thanks for the great service !!

Great !! Lady who works there was awesome letting me park my trailer there overnight !!

Recommended: Yes

xxxxxcc

Thanks for allowing the delivery of my POD unit. Well done, thanks.

Recommended: Yes

Amy is amazing!!

Amy is amazing!!

Recommended: Yes

Friendly, But Misleading

The workers were friendly, quick, and informative. My biggest issue is that they raise your rate after 2 or 3 months when you're told it won't happen for at least 6 months.

Recommended: Yes

Great Experience

Clean, friendly, efficient. Very helpful. Reasonable prices.

Recommended: Yes

Great staff at this location

Great staff at this location. Made me feel like my personal belongings will be safe. The Property Manager had excellent customer service. I arrive 3 mins before closing and they were still able to help me out. Life Savers!

Recommended: Yes

Very friendly and helpful manager on...

Very friendly and helpful manager on duty.

Recommended: Yes

would most definitely recommend to all

would most definitely recommend to all, debi is a big help to all

Recommended: Yes

Awesome experience great customer...

Awesome experience great customer experience

Recommended: Yes

Debi was great!!

Debi was great! She made the renting process easy.

Recommended: Yes

Alexis was very helpful

Alexis was very helpful! I needed a unit fast and he was very prompt and helpful and kind. This is my second time renting from this location and will continue to go here.

Recommended: Yes

Debi was great

Debi was great. She helped fix my reservation, and made sure I was taken care of.

Recommended: Yes

Very professional employee he was very...

Very professional employee he was very thorough and explained everything.

Recommended: Yes

Debbi was awesome very sweet

Debbi was awesome very sweet

Recommended: Yes

Great staff Debi

Great staff Debi, Alex and Jessica and customer service!

Recommended: Yes

No issues

No issues. Great place. clean and efficient move int. Excellent service.

Recommended: Yes

No Complaints!

Luv the website, probably one of the best I have used. Searching locations, available units, sizes, and prices was really simple; partly the reason I chose Public Storage. If you want your customer to find what they need, make it simple...and Public Storage sure did! Super easy to reserve online too. Just remember rates displayed do not include insurance. Locks are a little pricey..but, not a deal breaker. When I arrived at the location Debra was friendly, fast, and efficient.

Recommended: Yes

Air problem in air controlled storage units.

Some facilities building with Air controlled condition can become smell mildew or rodent senses entire building. You need some better cleaning or air control entire building

Recommended: Yes

Mary & Destiny made our check in very easy. We booked the wrong unit online and she called back right away. We also came in today and everything went Great!!!! Great customer service. Thanks, ladies

Recommended: Yes

MARY has excellent customer service skills. Thank u so much for helping me save money on my unit.

Recommended: Yes

In a pinch we needed a storage unit. Mary was extremely helpful and extremely friendly. I enjoy the process of filling out paperwork for the unit because she was so friendly! Thank you

Recommended: Yes

Loved mary so sweet

Loved mary so sweet

Recommended: Yes

Mary&Destiny were extremely helpful and made it so easy to move in our stuff. It was wonderful I will totally go back again.

Recommended: Yes

I had a great experience with Public Storage. Easy to use website, friendly on the phone and in person. Mary was very helpful with choosing size and additional storage needs . Also gave helpful tips for storage in Florida weather.

Recommended: Yes

Great experience!

Great experience! Mary was awesome, great customer service and everything was explained.

Recommended: Yes

Nice storage place

Nice storage place. Phone manners need a little help and why the 4 stars. Other than that fine.

Recommended: Yes

My experience at the Brandon location ...

My experience at the Brandon location was a very good one ! The young lady took the time to answer all my questions, gave me a property tour and was very helpful in suggesting packing material !!

Recommended: Yes

The people we encountered at Public ...

The people we encountered at Public Storage were helpful beyond what one would expect. When the first location did not have a climate controlled unit, the manager immediately phoned another location to find us the unit we needed. She should be recognized for service above and beyond.

Recommended: Yes

Excellent customer service

Shannon was very knowledgeable and pleasant. Very professional and a great help. She also recommended many helpful products to make the move easier. Very pleased with the whole experience.

Recommended: Yes

Excellent customer service!

Shannan was very helpful. Loved her attitude

Recommended: Yes

They help me a lot

They are kind and explain clear everything

Recommended: Yes

Great service

Getting the unit was easy. Was called with a reminder of appointment time. Manager was very pleasant and helpful.

Recommended: Yes

Not bad but a bit dishonest

The units weren't bad but they gave one price on the phone and required another price when you arrived. Which is unethical and dishonest.

Recommended: Yes

Excellent Service

Patricia V. was very helpful. She took her time and explained everything and answered all of my questions. When making a decision on the size, she showed me the actual units to help with that. I truly appreciate her excellent customer service. She's awesome!

Recommended: Yes

storage

Helped out in a pinch. Highly recommended for storing before moving

Recommended: Yes

Thank you Pat

Was a very good experience and with Pat being so friendly and helpful it made it that much better. Again, thank you Pat...

Recommended: Yes

Great!!!

It was a breeze and the people where great. Always would rent here again.

Recommended: Yes

Great Customer Service

The customer rep was very informative. Show me the unit and explained the process very throughly. Explained the payment process. time of service.

Recommended: Yes