SmartStop Self Storage - Doral - 10451 NW 33rd St

very good

Excellent service, recommended

Recommended: Yes

Great

Great!!!!!!!!!!!!!!!!!! !!!

Recommended: Yes

Great space sorted me out perfect thank you

I am very pleased with my spot and service that was provided to me prompt and professional service thank you again

Recommended: Yes

Friendly and Fast Service

The rep who handled my move in was very friendly and knowledgeable. Definitely made the transaction alot smoother.

Recommended: Yes

Excellent Experience

Giovanni guided us and helped us for the better outcome! We’re very satisfied! Thank you!!!

Recommended: Yes

Gated spacious lot

The site seems secure and well maintained. The agent that checked me in was nice but didn't have any alternative spots available. My only issue is that I was not told the parking spot I rented was on gravel and it seems to be a spot for a boat not a car. I was pressed for time so I didn't have much choice but to take it.

Recommended: Yes

Bad, unprofessional.

I was looking for a place to store a 40 ft RV which I was purchasing. Spoke to Giovani at the Doral FL location (Store # 6056). Signed contract last week in January with an occupation date proposed for the 5-6 of February. On the 2nd of Feb went by location with wife and saw other RV's in proximity to my space and realized even though I could get in the spot, no one on the right side spots would be able to retrieve their vehicles. This was unfair to other patrons, and also could result in an accident while maneuvering. I told Giovani that I wanted to cancel (2nd), and he said "You lost your month payment already and nothing can be done". He suggested I leave the account open to see if someone canceled. On the 7th I called up to cancel and spoke to another attendant that mentioned there was no refund because I canceled after the 5th, which raised some red flags. Explained the situation and was told to contact the call center and they referred me twice to the District manager (Rudy Garcia). Well It has been over 2 weeks, several calls to the call center, and several emails to the manager, and no one has the courtesy to reach out to me as yet. The attendant blatently lied about the refund status, and I was emailed a copy of the contract which wont open after I signed. The attendant also hit my credit card for 2 application charges, but one dropped off after I called the office.

Recommended: No

Friendly and nice experience

Friendly, clean and pleasant atmosphere

Recommended: Yes

staff is very informative, friendly and professional

Very clean facilities and helpful staff located in a perfect and secure location for my needs plus I got a great deal on the price!

Recommended: Yes

A/C does not work. Terrible odor

The A/C does not work in half of the building, unfortunately the half that has my storage unit. The odor in the elevator is horrific.

Recommended: No

Friend

I already recommended one friend and he got in touch with the manager.

Recommended: Yes

FRIENDLY

The service was super friendly and informative. Gio was easy going and made the process easy.

Recommended: Yes

Clutter Free

Tim the customer service agent was professional and processed our unit quickly. He is also friendly and accommodating to our needs! Great customer service!

Recommended: Yes

Everything as

Great service at desk. Nice parking spot. Everything as promised and expected

Recommended: Yes

Would recommend to a friend

Able to store what we needed and attendant was very helpful.

Recommended: Yes

Great experience and clean facility

The check in process was easy and the person at the front desk was very helpful!

Recommended: Yes

Very clean and professional

Everything was very smooth, reasonable price, very professional front desk

Recommended: Yes

Good storage

Helpful staff, rapid service, and clean environment. Would definitely recommend to anyone looking for good storage facility

Recommended: Yes

Clean and Neat experience

Evelyn was great to work with. Thanks for all the help.

Recommended: Yes