Public Storage - Fort Myers - 5036 S Cleveland Ave

A little beat up and odd access hours

I'm really not clear as to why the gate is locked out at 9:00pm. But it doesn't seem to make any sense. If I have the app to open the gate, why not let me access my space when I need to

Recommended: Yes

Good!

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Recommended: Yes

Clean and easy to use

Space was clean and had rodent deterrent down already. Thank for easy internet check in.

Recommended: Yes

One word: Fabulous!

This facility and its employees are fabulous in every respect!

Recommended: Yes

Shelby was amazing to work with

Shelby was amazing to work with. Knowledgeable, detailed, and a great attitude. Employees and businesses with this quality of service is rare.

Recommended: Yes

staff was amazing

staff was amazing they helped me get the unit I wanted and needed and took their time with me.

Recommended: Yes

Quick and easy process

Thank you! Easy and fast experience.

Recommended: Yes

Ms Carmen was extremely helpful with...

Ms Carmen was extremely helpful with the process. Thank you

Recommended: Yes

great location

love the customer service, the cleanliness, and the price

Recommended: Yes

Excellent Customer Service

Excellent Customer Service Clean Sheds & Grounds Highly Recommend

Recommended: Yes

Great Experience

We had a great experience setting up our storage unit. The manager was very helpful and polite. Great location and the storage unit is just what we were looking for.

Recommended: Yes

Sarah S

Sarah S. was a complete joy to work with. She knows how to do her job with professionalism and didn't miss a thing. She is easy to talk to and I felt like I was talking to my best friend. It was quick with nothing left out. We will use this Public Storage even though we live in Cape Coral.

Recommended: Yes

This is my go to place for storage

This is my go to place for storage! Love the customer service- the girls are phenomenal- and the security, hours everything fits me perfect. Oh and the best prices around!!

Recommended: Yes

So easy

So easy I thought I was dreaming

Recommended: Yes

They were honest and very nice to me...

They were honest and very nice to me during a tough time I was having. They made me feel more comfortable about the entire ordeal I couldn't thank them enough

Recommended: Yes

staff were very pleasant

staff were very pleasant to work with, and professional. She knew the answers to all my questions and made sure that I understood everything without me feeling or looking stupid in the process

Recommended: Yes

Got in on the same day

Got in on the same day, unit clean, on duty woman explained the whole thing accurately

Recommended: Yes

We love to use this particular Public...

We love to use this particular Public Storage in Fort Myers and have rented a unit or two for several months during each of the past four years. The staff is very friendly and accommodating, as well as very efficient and professional. The location is right in the midst of Fort Myers, but is off the beaten path and is away from the traffic and noise. The units have always been clean and maintained well when we have taken one over and we strive to leave our unit as clean when we vacate.

Recommended: Yes

Very clean and the onsite manager was...

Very clean and the onsite manager was very helpful and kind.

Recommended: Yes

I had requested to begin storage on 9/1...

I had requested to begin storage on 9/1 (new month). I was encouraged to come into the office a day or two sooner to complete leasing documents and unit assignment. I went to the office on 8/30 and was charged retroactive for the 2 days remaining in August. I could have come in just as easily on 9/1. So through their 'encouragement/sale' they made a few more dollars. I thought it was for the convenience of the staff.

Recommended: Yes

Would recommend to family and friends

Good staff, multiple locations in SWFL, competitive pricing, great move-in specials and good security. Would recommend Public Storage to family and friends.

Recommended: Yes

Everyone who I talked with and ...

Everyone who I talked with and personally helped me was especially helpful on a very stressful couple of days, expecially Priscilla who did my paperwork at 6:05 when I was at the wrong location so I could get into the unit at 8:30 the next morning.

Recommended: Yes

Trisha was/is amazing! I had such a good time while in there, I had almost forgotten all of the work I had ahead of me. She explained everything so well I couldn't come up with a single question at the end. The office was also one of the cleanest and well organized work areas I've ever seen! I certainly hope Public Storage appreciates what a representative they have here. I'd recommend sending trainees to her in hopes they would pick up some her traits.

Recommended: Yes

The team is helpful and understanding. They work towards communicating with you and stay on top to ensure you have what you need. I highly suggest this team here!

Recommended: Yes

Right Choice

Great customer service, clean facility, fair price. Definitely the right choice when it comes to self storage needs.

Recommended: Yes

Great staff, I am a repeat customer and have recommended others to this storage because of the wonderful service that I received. I especially want to point out Trisha for the many years that I have rented with this particular location she has been so understanding and she does a wonderful job of contacting me when ever their is something going on that I need to know. She is honestly one of the main reasons I returned to this location when I needed to store my belongings again. So I say thank you Trisha your awesome!! If your looking for a storage this location is perfect.

Recommended: Yes

1st delivery here - had some items delivered, super hot outside and Trisha was amazing. Brought us a cold towel, waters and was super attentive and genuinely loves to help you! Would highly recommend this place, so far I am very pleased.

Recommended: Yes

Friendly staff

Friendly staff. Great service. Ask for Trish, friendly and a great personality. Very helpful. I would recommend this place to anyone.

Recommended: Yes

This is my first time using a storage facility so I was not sure what to expect. I received a followup call from Trisha shortly after i booked my reservation online, she was checking to see what time I would be in because she wanted to make sure I received fast efficient service when I arrive. Once I arrive, I found Trisha to be professional, courteous and have a passions for excellent customer service. She took me around and explain the layout of the clean well maintained facility and she have me look at the unit to make sure I was getting the one that best serve my needs. She obviously cares about customer satisfaction. I also called a few places in the area and she had the lowest prices. I highly recommend this Public Storage facility for excellence in customer service, the appearance and cleanliness of the facility and for its fair pricing...

Recommended: Yes

helping make my move better.

From the first conversation with Scharmagne in Phoenix, who was exceptional, to the ladies running the units in Ft. Myers they all were very helpful. I would recommend your company to everyone. Thanks...Ed...

Recommended: Yes

great experience

The staff was extremely helpful and knowledgeable. They gave suggestions about how to save a few dollars and go to the website and reserve a unit we were interested in renting as we were still shopping around. This held our unit for up to a week. We came back the next day and took it because the unit was exactly what we needed in size, location and accessibility. The property is very clean, unit was clean and location is perfect.

Recommended: Yes

Cindy made everything very simple & speedy. Great Service

I made all the reservations online and everything was in order when we arrived. This is the way customer service is suppose to work!

Recommended: Yes

Great service with a smile

Cindy was very helpful and professional...the unit that was showed to me was clean and well kept....I highly reccomend this facility to all my friends and family.

Recommended: Yes