Storage America - Homestead

Best customer experience I’ve ever had!

I am amazed at the outstanding performance of the employees at this company! I was extremely stressed out in the middle of moving to a new location and in need of a storage unit.I didn’t have a scheduled appointment to be honest I didn’t know if I was going to be able to get a unit for that same day. So I went online and saw Storage America had the best prices great location and security cameras everywhere making me feel safe so I called and the most professional and caring customer provider named Marilu made me feel comfortable and relaxed she was able to get me a amazing price and unit. Marilu is the example of what a great professional customer service should be like! Thank you Storage of America for having such high quality employees

Recommended: Yes

Very satisried

Looks very clean. People that work thete very courteous and friendly

Recommended: Yes

Sarah was smashingly helpful

Great value and assistance. Cheerful crew

Recommended: Yes

Good management

Would be nice if there was a dumpster available.

Recommended: Yes

Helpful and affordable in a crisis situation !

Had unforeseen Emergency. Needed storage . Was fairly priced/clean/secure and staff was friendly and helpful. Made a bad situation very easy and stress free. The security is excellent ! Thank you for being there in our time of need. Very appreciated !

Recommended: Yes

Secure units

Convenient location and secure units.

Recommended: Yes

Great experience.

It was really good the experience in the front desk.They have experience in what they are doing and the lady explained everything too my really good.I recommend this place.

Recommended: Yes

Staff was very informative.

Storage area very clean staff member was very nice special this is my first time renting a storage unit I would recommend this place to others.

Recommended: Yes

Sarah is very professional....and a people person.

This place is very clean and the manager is very helpfull and professional

Recommended: Yes

Great

Great facility, the staff was great and I'm beyond happy

Recommended: Yes

Very good

Nice place and personal Price is competitive Cleaning facility

Recommended: Yes

Very satisfied

Am very satisfied the way SA handle my storage needs Customer service was excellent very friendly and helpful. Thank you guys!!

Recommended: Yes

Great value, pleasant move-in, secure facility.

Very friendly staff gave me a tour of available spaces. I opted for a favorable price in the building with stair access to the 2nd floor, and got some valuable exercise. I received a 5% senior discount as well. Just to note - my 5' x 10' space was 54" x 117", otherwise a full 5 stars. Set an alarm on your phone if you're there late, the access closing time is literal, so make sure you're actually out by 9. Overall, very satisfied.

Recommended: Yes

Amazing Customer Seevice

Forget about the storage but the young lady at the front desk? Omg she was amazing and deserves a raise. She went above and beyond and was so friendly and down to earth. Answered all of my questions and even helped me with the lock that I bought from the office. When we both figured it was defective, she tried to give me another which sadly was also defective so she then proceeded to give me a brand new lock *insert tears of joy here* I would definitely referred my friends to her and only because of her!

Recommended: Yes

All good..keep it up. Thanks

I don't know what to say..service and prices was my decision to use your promises.....thanks again....

Recommended: Yes

My review

I like it a lot the only thing I really have is they need a way for people to get stuff up steps by them self’s like a pulley system or ramp. I say this as I carried a dresser by myself and dropped it on my finger, I now have a fractured finger.. Overall it is nice and easy to navigate and cleaner than most facilities.

Recommended: Yes

Great Customer Service

Fantastic customer service, very friendly staff and helpful. Highly recommend them!

Recommended: Yes

It was a pleasure doing business at Storage America

Customer service was great. I was a little apprehensive about the price but I needed to place my belongings somewhere quickly and I'm glad I chose storage America. Thank you to the awesome ladies at Storage America!

Recommended: Yes

Easy does it

Very easy process. The hound lady who assisted me was qu Commute and helpful. Price is a little steep but it was what I needgotta d.

Recommended: Yes

Easy, quick and well priced for rental

Was as easy as I could've asked for to get rented in, and begin moving into storage.

Recommended: Yes

Definitely would

Staff was very courteous and very professional.

Recommended: Yes

Satisfied

Good customer service, nice and clean. Price could be better.

Recommended: Yes

Great process and customer service

Great customer service. Made the process smooth.

Recommended: Yes

Good facility, great people

Needed a unit right away after Hurricane Irma badly damaged my residence and I had to move out. Storage America had a unit available and was running out of a temporary office due to some needed repairs after the storm. The rate was comparable with others in the area. The associate I dealt with was very kind, helpful and made sure to thoroughly explain all of the lease provisions and answer all my questions. I also appreciated her making a point to sweep the unit out before I moved in, even though it didn't look that bad. Also, since the gate was damaged during the storm, someone stayed on site each evening to manually close it, instead of just leaving the property unsecured after office hours. It's only been a couple of days, but so far I'm happy.

Recommended: Yes

Very courteous and helpful.

Very courteous, helpful and kind staff.

Recommended: Yes

great service

Excelent service . Smooth transaction

Recommended: Yes

Great location, and cleanliness

Easy, fast and very easy to reserve online. Had no problems whatsoever.

Recommended: Yes

Great customer service. Will come back if i need a unit.

Excellent storage area. Very clean and safe. I will recommend your place to my friends

Recommended: Yes

Great customer service.

Recommended: Yes

Excellent fast and reliable

Recommended: Yes

I have told all my friends

Recommended: Yes

"Bait and switch" on unit price when I had no alternativ

They checked me in without using reservation so they could jack up the price and gave me a different type room. I had no options since I had been driving for two days straight and had to return moving trailer. When I noticed the change and went back the next day...thinking they had made a simple mistake...I found that they had done this intentionally and were unlikely to honor the original written reservation quote.

Recommended: No

So far so good. Security seems to work fine and the lot looks clean. One issue with the way it was designed is that with larger trucks it is nearly impossible for a normal driver to maneuver. Luckily I used to transport cars before but even for me turned into a great task.

Recommended: Yes

Service used to be great but has deteriorated over the years. Read your contract as your unit price will fluctuate. Gates work sometimes. They do not appreciate long time clients. Have been a client for 10 years and I always make my payment at the same time every month but was 5 min. late with payment and was locked out of my unit for the weekend.

Recommended: No

Just I can't recommend because is too expensive. That's it.

Recommended: Yes

I WAS MOVING SO IT WAS VERY CLOSE BY WHERE I MOVED FROM IN THE CUSTOMER SRVICE I RECEIVED WAS VERY HELPFUL

Recommended: Yes

Exceptional customer service

Recommended: Yes

It was a great experience

Recommended: Yes

so far, so good

Recommended: Yes