AdaP
Apr 19, 2024
RV storage
On-site staff is friendly and helpful. Walked me through the storage I booked on line. All renter has unique access code under his/her name in a security gate that being kept closed. There is no night time access after 9:00 pm so no need to worry your property get stolen when the on-site staff hours off. Happy to find a right place for my camping van.
Recommended: Yes
Mark Kuper
Mar 04, 2024
Good value
Sign in went smoothly, helpful staff
Recommended: Yes
Brandy Harouff
Oct 05, 2023
I needed a quick solution for my storage problem and I got it here!
The rental process was very simple and easy to do on my phone took maybe 10 min max, the price for my space was extremely fair and reasonable. The facility is gated and with a large number of security cameras so I felt safe storing my items here. I would recommend to anyone that needs somewhere reasonable and safe to store their items.
Recommended: Yes
Andrew
Aug 08, 2023
Easy process getting a storage unit.
The whole process was well organized and very easy to obtain a storage unit, and the web interface is user friendly. The prices are also fairly reasonable.
Recommended: Yes
Jake S.
Jun 03, 2023
Self Service and Clean
Cheapest units around, not A/C but knew that going in. Unit was clean.
Recommended: Yes
Ed Gamo
Feb 08, 2023
Hidden fees and taxes not mentioned prior to rental and move-in
Hidden fees and taxes not mentioned prior, made for a negative experience.
Recommended: No
Andrew Armstrong
Dec 29, 2022
The people that work there are very nice and humble.
The place was great I would recommend them to anyone
Recommended: Yes
Sultaman Lubis
Dec 01, 2022
5 star service and affordable price
excellent services very clean and a safe place to store your personal belonging.
Recommended: Yes
Todd Hughes
Sep 22, 2022
Public Storage - South side Blvd
Staff exceptionally helpful and friendly. The facility is neat and clean. The cost of the unit was well below other storage facilities. I would recommend this for all your staircases needs.
Recommended: Yes
Todd Hughes
Sep 20, 2022
University Blvd location
Brenda was very helpful. I wasn’t in the best mood when I arrived. She showed me patients and courtesy and should be commended. The price of the rental is the best I’ve found anywhere and the facility is clean and neat. I recommend this location for your storage needs.
Recommended: Yes
Ahmed Vann
Dec 30, 2021
Excellent customer service
Excellent customer service, spacious units and easy access.
Recommended: Yes
Deepak Sharma
Dec 06, 2021
Please focus on cleanliness of the facility
The location and accessibility is great. The customer service is smooth, I returned the padlock and got the refund which was very easy.
The storage unit however was very damp, smelly and had insects and cockroaches. We had to clean it out, lay down a dry cloth to keep our stuff and avoid damages. You should seriously stress more on cleaning after people move out. We could see disposed mattresses lying around the facility which was not at all good. Thanks!
Recommended: Yes
Dwight
Oct 09, 2021
Public storage
It’s no climate control in my unit mice and rats and it’s filthy
Recommended: Yes
Fernandez
Mar 14, 2021
Scott was awesome
Scott was very nice and helpful. He answered all our questions and explained everything to us. Would definitely recommend this facility for your storage needs!!
Recommended: Yes
Laura Clark
Mar 04, 2021
Great Customer Service
I believe here name is Ms. Teresa and she is a wonderful employee. She was very through when I came in early to move into our storage rental.
Recommended: Yes
Ann
Dec 20, 2020
They honor their pricing
I reserved my unit on Sparefoot and went to the facility to confirm my reservation. After confirming I received an email that they had found a lower price on my unit, which was great, but when I returned to the facility on moving day they had given away my unit! Turns out I got switched from a climate controlled unit to a non-climate controlled unit, which is what lowered the price. Since the reason I booked the unit in the first place was that it was climate controlled, I was not happy. The facility honored my reservation by giving me a larger climate controlled unit for the price I had reserved and told me that even when the price increased I would not be hit by a 100% increase for the larger unit because it was their mistake. I was very pleased by the customer service here. I do wish they had carts, though.
Recommended: Yes
Janet Morris
Dec 15, 2020
Very professional
Fast, friendly and professional service. Everything explained in detail and very patient with questions. Would highly recommend this business.
Recommended: Yes
Summer
Jun 22, 2020
Great value and customer service!
Great value and customer service!
Recommended: Yes
Shequanie Gordon
May 30, 2020
Wonderful service
Wonderful service
Scott was very understandable, relating, friendly and went above and beyond for me.
Recommended: Yes
James Bryant
Mar 06, 2020
Scott is absolutely amazing
Scott is absolutely amazing. He helped me get my sofa into my unit which he didn't have to do. Excellent customer service
Recommended: Yes
Sean
Nov 29, 2019
潇摯
Overall good service however the price was knocked up.
Recommended: Yes
Tracey Simpkins
Nov 11, 2019
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE
Recommended: Yes
Nicole Wiesner
Jul 31, 2019
Great facility
Customer service was great. There were clean units readily available. Nice gated facility.
Recommended: Yes
Alicia Becovic
Jul 12, 2019
Very good experience here
Very good experience here. Scott was super helpful and kind. Thank you!!
Recommended: Yes
Calvin Rockward
May 14, 2019
Always great service with a smile.
Always great service with a smile.
Recommended: Yes
Ronnie Strickland
Mar 22, 2019
Scott was very personable and friendly!
Scott was very personable and friendly!
Recommended: Yes
Benjamin Sager
Feb 26, 2019
Very pleased
Very pleased. This was my first time ever renting a storage unit & Crystal helped a lot! I was originally hoping a 5x5 would suffice but I ended up needing something bigger & she accommodated me by upgrading to a bigger unit. Explained the whole setup & how everything works which was a big help!
Recommended: Yes
Patricia Kelk
Feb 11, 2019
Had the best experience
Had the best experience . Everyone pleasant and helpful. Lucky to get last 30 ft space. Easy coming and going.
Recommended: Yes
Kenneth Gilpin
Dec 26, 2018
Positive experience.
Positive experience.
Recommended: Yes
Ayana Smith
Dec 13, 2018
Great service hands down
Everything was quick and easy. I got in and out of the storage hassle free with a great experience overall.
Recommended: Yes
Jack Frohn
Nov 28, 2018
Mike was great
Mike was great. An asset to your company. Very polite and knowledgeable. The unit leaks water. I've had to cover everything with plastic.
Recommended: Yes
BApril
Sep 04, 2018
Great experience
Great experience
Recommended: Yes
Christina Sorrells
Jul 25, 2018
Outstanding job
Outstanding job! Amazing people.
Recommended: Yes
Diana
Jul 23, 2018
My PIN hadn't been added
My PIN hadn't been added, so the person at the counter had to enter it and buzz me in on my first trip. Place was clean and employees were helpful.
Recommended: Yes
Paula James
Jul 09, 2018
Mike is very knowledgeable for his job...
Mike is very knowledgeable for his job and very helpful.
Recommended: Yes
Tiffany Morrison
Jun 05, 2018
Prices not what advertised
I was misquoted on price when I called for pricing. I was told $25 tax but instead, I had to pay $20 for disc lock, and add insurance. And of course, they push a bunch of unnecessary items. There needs to be more transparency when calling for prices.
Recommended: Yes
Robbin Williams
Apr 04, 2018
Friendly manager
Friendly manager, very knowledgeable, area clean
Recommended: Yes
Saxton
Mar 01, 2018
Mrs Janice is awesome would highly...
Mrs Janice is awesome would highly recommend this facility I have been a long time customer of public storage and can honestly say this the best one yet Great customer services 5 stars!!!!
Recommended: Yes
AL TAYLOR
Sep 12, 2017
The staff at this particular location, go out of their way to help you, and accommodate you with whatever you may need.
Recommended: Yes
Jennifer Tyler-Merrick
Aug 01, 2017
Mike was always so nice and helpful. He made everything so easy!
Recommended: Yes
Rocky Nelson
Jul 10, 2017
Christine was super helpful and friendly and went above and beyond to make sure we had everything ready for storage.
Recommended: Yes
Kathy S.
Jul 03, 2017
First impressions
The first transaction was handled professionally and with every courtesy.
Recommended: Yes
Andrew Hostetler
Jun 17, 2017
Mike was great. I reserved t on line and I was told I'd get a call from someone about details. It was only second after I reserved I was called. Nike explained everything in detail and helped making getting a unit an easy process.
Recommended: Yes
Jaime Mirano
Oct 16, 2016
Mike and Jo Dee did an awesome job! Very courteous, professional and helpful . The process was so smooth and easy. Their knowledge about the job and what they need to explain to us is so incredible. Thank you so much guys it was indeed a great experience for me since this was the first time I rented a self storage. I will surely recommend this place to all my relatives and friends. Keep it up the good job and excellent attitude!
Recommended: Yes
Earline Veltman
Aug 02, 2016
Very helpful
And accommodating. Easy to work with. Unit was clean and ready to move my stuff in.
Recommended: Yes
Stephen B.
May 23, 2016
Pretty good
Very pleasant to deal with and accommodating. The constant calls to remind about payment due when it is no where close to the due date is the only reason for the 4 start versus 5 star rating.
Recommended: Yes
Nesbitt
Mar 30, 2016
Great customer service
Excellent service
Recommended: Yes
John Dills
Sep 17, 2015
Great Service
The title says it all.
Recommended: Yes
Marsha
Sep 15, 2015
Great
The staff was so very helpful, and made the move into storage so much easier. The place is well maintained and clean. Very happy with the experience as again the two guys that work there are great!! Thank you
Recommended: Yes
Amy Layne
Jun 04, 2014
Awesome Customer Service
Easy access, awesome customer service, very quick and efficient
Recommended: Yes
Shereen Kent
Jun 03, 2014
. jacksonville location is a little ghetto.
The staff was veery nice. No friction. The location is n ot the best. If had had known ahead of time, i would have gone elsewhere. My fault.
Recommended: Yes
