Public Storage - Lake Worth - 7480 S Military Trail

Great customer service

Great customer service , she helped me with a last minute issue because my atv didn't fit on a 5 x 10 , no her fault but the measurements are smaller, she went above and beyond to assist me and resolve the problem.

Recommended: Yes

Process was a breeze!

Reserved the unit online and 15 minutes later we were moving our things in! The employees were really nice!

Recommended: Yes

Best of the best

Very good people work in this storage

Recommended: Yes

Staff available, friendly, unit clean

Staff available, friendly, unit clean

Recommended: Yes

Very convenient and fast online service

I loved this, I didn’t everything from my phone, the unit was ready for me the next morning with the lock waiting inside. It was so convenient and easy.

Recommended: Yes

Simple and fast move in!

Quick and easy move in process. Was able to do everything online and moved in seamlessly. Excited to work with this great company!

Recommended: Yes

Great customer service with reasonable prices

Great location with courteous staff

Recommended: Yes

5 Star Storage

5 star Storage. Has all the amenities you could ask for including purchasing over the web, paperless communications, and being able to run your storage operations through their app.

Recommended: Yes

Great staff and knowledgeable

Everyone very polite and professional. Storage facility very clean.

Recommended: Yes

Great

Very secure , clean, accessible parking and elevator

Recommended: Yes

10 x 20' Vehicle Access unit - very efficient process

Sandrine and Victoria did an excellent job with reservation and check-in

Recommended: Yes

New and clean

The facility is very clean and very new looking. The only thumbs down is that you cannot access your unit after 9 PM or even exit the grounds after 9 PM.

Recommended: Yes

Awesome

Great and Easy experience. Thank you

Recommended: Yes

Very nice facility

Clean, new, great service from the facility.

Recommended: Yes

unhappy customer

price increase is exaggerated. poor customer service, no one on the premises wants to deal with customer issues. they write the number to customer service and tell you to call. the bathrooms are left uncleaned for days at a time. will not use in the future

Recommended: No

Great place, clean, nice staff.

Love the unit, wish the lot was more lit at night however.

Recommended: Yes

Clean good price and good customer service

Just missing availability of the trolleys.

Recommended: Yes

review

trouble with the gate opening, saw a couple of bugs in unit

Recommended: Yes

Very dirty

Lights doesnt work inside , the unit was very dirty so we had to clean first before move in. Very disappointing .

Recommended: No

Very easy to use and easy to navigate, I love the online feature

Very easy to use and easy to navigate, I love the online feature, I went directly to the site it showed me all the offers then all I had to do was just look to see what size I needed it told me what was available where exactly it would be located and all the features that it would have and allowed me to reserve and secure and even pay and do everything online, and explained how everything would work and I could pre-register online or at the store and the pre-registration online makes it so easy so you just walk in and get your key and access code and you’re on your way. They also explain all the possibilities of insurance and many extra features that they have if you would like to add anything. Great customer service and I was in and out from start to finish all five minute’s. We have always used public storage and always refer it to our friends and will continue to do that! Thank you for such a wonderful experience!

Recommended: Yes

Very professional friendly and polite

Staff was very professional friendly and polite

Recommended: Yes

Brand new & shiny

Brand new, shiny, and air-conditioned, with an excellent monthly price to boot. The only drawback? Some insane & Catch-22-like rules. There is not a single garbage can on premises, so people throw wrappers & rubbish on the ground. Why? They were taken away because "people kept pissing in them" according to the lady at the front counter. Why? Because the bathrooms are always locked. *eye-roll emoji*

Recommended: Yes

Yes, I would recommend to a friend

I shopped around for the best price and I have used Public Storage in the past.

Recommended: Yes

So far so good

I just moved in, so it is too soon to tell

Recommended: Yes

Quick and easy

The site is clean, well-organized, and easy to enter and leave.

Recommended: Yes

Very Clean with nice Staff!

I recommend signing up online to make it easier on the people in the office, because they could just pull my order up and I went right in. The only thing I will tell you is that when you get to the storage facility itself, there are no labels or markings so you know where you’re going. When they text you they send you a map to your storage. I suggest you print it and read it. Otherwise a great experience

Recommended: Yes

Great PRICE

I found a very good discount online for this facility and I'm very happy for it. Its just what I need it. Very useful and specious.

Recommended: Yes

Friendly staff & clean

Friendly staff, clean facility

Recommended: Yes

Great customer service, clean facilities!

Process was simple online and I went inside just to double check. I had to refresh my code and I was helped quickly and with friendliness. Recommending to family and friends.

Recommended: Yes

Very nice storage units

Everything was clean. All units are as described. Had issue with passcode and woman in office had it working quicky. Many people moving on a Saturday so didn't have access to a cart but that isn't fault of the company.

Recommended: Yes

Clean, value storage rental

I had a good experience. The unit is on the 3rd floor but hand carts were provided.

Recommended: Yes

Great reception and staff professionalism.

Great experience in the storage move process. Great access to entering with the app, but suggest a shorter numerical code to enter with relation to number of storage space in it to be able to relate and remember.

Recommended: Yes

Littered with broken furniture and debris

For a fairly new facility I am not satisfied at all with the cleanliness of the outsides of the buildings and the interiors that are both littered with broken furniture and food leftovers including water bottles all over!! Keep the facility clean and then it will be more appealing to future customers.

Recommended: Yes

Very easy to book

Easy to Maneuver, easy access to storage unit in a contactless way.

Recommended: Yes

Horrible customer service!!!

The two young kids at in the office were extremely rude when asking for assistance. The worst customer service ever. Very disappointed.

Recommended: No

Great Experience

The front desk staff was wonderful. Everything was organized and we even had a dolly to help us move quickly. Everything was super clean.

Recommended: Yes

Finally

Aways go on line to find the cheapest prices.

Recommended: Yes

very satisfied wit the facility

Victoria was the company rep at the office when I arrived to take possession of unit. She was highly informative, professional and friendly. It was a pleasure dealing with her. The unit was spotless and the entire facility was extremely clean and well maintained. Kudos to all involved. I would recommend this location to others.

Recommended: Yes

Renter beware

I recently rented a unit at this location. As a share holder I only rent at public storage. Initially I thought the process and professional help would be positive. Without going into to much detail the representatives were very argumentative. I find it disturbing that while they list the one time administration fee they conveniently leave out a mandatory purchase of their very own proprietary lock of $21.00. This is not mentioned anywhere in the reservation process. As a share holder this is very disturbing. I would think that transparency would be the best policy from such a reputable company.

Recommended: No

New Facility Until It Gets Old

Only real criticism is (surprise!!) not much thought went into parking with about 6 spaces next to the building for load/unloading then...nothing else... requiring me simply to park near the building but away from possible unloading/loading traffic as I do my business inside the building.

Recommended: Yes

Great Facility

Left another storage facility due to pricing and the facility was outdated. Very happy with the facility and value for the unit I received. Also very happy with the security measures in place.

Recommended: Yes

easy to move in

clean and people were very helpful

Recommended: Yes

Nice and clean

The place is very clean also when I reserve it I didn’t know I was gonna have an indoor room with AC so I did

Recommended: Yes

Helpful people! I would recommend looking at this facility.

The people were helpful and nice! Note that there are no loading docks. Everything is unloaded to ground level. You also have to put in a security code to go through any door or elevator which can be tough if you have a moving crew.

Recommended: Yes

Very convenient to me. The staff at the office were very informative .

The facility is perfect for me and the grounds are neat and clean. The staff are very friendly and efficient. Thanks!

Recommended: Yes

Nice location

So far I like storage facility it’s a little far from where I live but that’s okay for now.

Recommended: Yes

Cheap and clean

It was good but if you need another unit they charge you triple for same unit. Beware and make sure you get the right size

Recommended: Yes

Great place to get a unit

It was overall a great experience and the woman that helped us was fabulous!

Recommended: Yes

Great EXCEPT no CARTS

Great facility but not enough carts! Movers were frantically looking for a way to offload their belongings and NO carts. We weren’t advised by staff that when you rented a space at this facility you had to provide you own CART!!

Recommended: No

Ideal EXCEPT lack of CARTS

Such a lack of carts ! Shameful. Every mover there remarking about it. When we rented the space , it wasn’t mentioned you had to provide your own cart!!!Something needs to be done about it immediately

Recommended: No

The Staff was very Helpfull

Andy and Victoria are Excellent Members of Your Staff.

Recommended: Yes

Great job

Great service and convenient. Staff helped alot

Recommended: Yes

Excellent service & assistance

Victoria, one of the managers, has guided me through the entire process. Helpful, always accessible and so very kind to my 94 year old mother, she has made this difficult process much more manageable—I am so glad that I decided to rent at this facility—a bit farther from my property but the price was better and the service that Victoria has provided is exceptional.

Recommended: Yes

Storage unit

Everything was excellent. The storage unit was perfect.

Recommended: Yes

Price isn’t bad, need more carts

We had to wait until someone was done using a cart for us to get going. There were two available and about 6 people that needed them. Definitely need more carts for the move in process to be way more efficient

Recommended: Yes

All done electronically..great customer service

We reserved, checked in and did everything online. When we got to our storage unit the lock and key were waiting for us inside the unit. We didn't even have to see anyone at the office. It was great

Recommended: Yes

Victoria is great

good set up nice new clean good security

Recommended: Yes

very clean and affordable

Clean, secure, great price and service

Recommended: Yes

Great experience!

Great experience. Fast, convenient and professional.

Recommended: Yes

Easy move in

Very busy. Lots of people moving into storaage

Recommended: Yes

Everyone was professional and polite!

The whole process was painless! They gave me an appointment, walked me through the process of signing in, Took me to the unit which was clean and ready, and they had locks for sale too!

Recommended: Yes

Great place and customer service

Nice people and good service.

Recommended: Yes

Beautiful and clean location and Facilities the staff is more than helpful

Glad I found you such a relief

Recommended: Yes

Great!

Clean facilities with very affordable prices.

Recommended: Yes

Great Experience

Move-in was such a smooth process. Contacting the office to reserve a space was very simple, and employees were extremely helpful. Overall experience, 10/10.

Recommended: Yes

Location is new and easy to find.

The elevator system needs improvement. The doors close much to quickly while we were loading it with our belongings causing a slowdown of our moving in..

Recommended: Yes

Great Experience.

Great experience. Courteous professional staff. Victoria, the manager is awesome!

Recommended: Yes

Easy -fast- great price

All went as planned.. no complaints

Recommended: Yes

Clean friendly, best price in area

Clean, best price in area, friendly staff

Recommended: Yes

Long-term customer with another very positive experience!

We are long-term renters at the Public Storage facility near us in Lake Worth, FL. Because of our good experiences, we just moved to a larger storage unit at the same facility. We found this transition very easy and the staff very professional which simplified our move.

Recommended: Yes

Pleased Service is adequate for my needs

I think the price of your extras is too high.

Recommended: Yes

Good Manager makes process less painful!

Good Manager makes process less painful!

Recommended: Yes

Excellent customer service and the...

Excellent customer service and the price point is very competitive. Accessibility is more than acceptable. Small issue however, I was unable to occupy the first unit we looked at due to leak. I was shown a second unit which I took because of the lack of available units but the ceiling is ripped and fiberglass keeps falling on my belongings.

Recommended: Yes

All I can say is WOW

All I can say is WOW. You have a Diamond in your employee Victoria. She was knowledgeable, professional, covered all required of her and fully answered all my question!

Recommended: Yes

Very professional and took the time to...

Very professional and took the time to show me different spots.

Recommended: Yes

Clean, A Manager, Fair Price

Clean, well kept large lot with very nice manger and a fair price

Recommended: Yes

I needed a place to store my RV for a...

I needed a place to store my RV for a short time, and when I went on line Public Storage had very good reviews. When I got to the office to finalize the rental the manager was great, walked us out to our spot to make sure we were satisfied, and then explained / completed all of the paper work very quickly

Recommended: Yes

Great service & facility

Great service & facility

Recommended: Yes

Awesome Personnel...Friendly

Awesome Personnel...Friendly, Informative and Honest...Only issue was the Lock Sale...I was given the Locks to Lock Unit, and then was told the Locks were $20.00 a Piece, when those Locks at the Hoem Depot or Lowe's are $7.00 to $10.00 a Piece...I was a Little taken Back at that...Was a Tad bit Dissatisfied at the Up sale, when I could have supplied my Own Locks on my Unit as Others in my Storage Facility...

Recommended: Yes

Above and Beyond

Travis was great showing us around! The prices were great. But what really drove this rating was the fact that Victoria (I think is her name) called me because I didn't lock my unit properly! That's above and beyond! I know my items are safe with them!

Recommended: Yes

Very easy transaction

Very easy transaction. Excellent staff and assistance.

Recommended: Yes

Ms. Lawanda was very professional and very courteous. She walked the lot with me and gave me all the information I needed to make my move easier. I wish there were more top notch employees like her.

Recommended: Yes

Wanda is a great asset to the team very polite always smiling and a great personality I love dealing with her -her customer service is just fabulous thanks public storage ??

Recommended: Yes

We have reserved a space for our 5th wheel trailer at this location since 2012 with the local Manager, Jonathan. He and his staff have always been helpful, efficient and friendly. The office is clean and well-stocked. The property is always maintained well and, if I find it necessary to call and leave a message, Jonathan always returns my calls. He is a professional and a reliable contact. I would highly recommend this location for outdoor storage (I have no experience with indoor facilities).

Recommended: Yes

Tidy for such a large area. Open until 9 pm. Our family has maintained a unit here for many years and never had a single problem.

Recommended: Yes

10/10. The staff was very friendly and helpful after a night of no sleep and aching joints. Definitely made my day a little better with such fast and efficient service when I needed storage for my things last minute. The website was extremely easy to use, and the storage space was exactly what I was looking for. Plus the 1st month only a 1$ promotion made it affordable and extremely convenient.

Recommended: Yes

Clean, helpful, fair priced

I rented my space in 15 min and never had an issue.

Recommended: Yes

Another Great Experience

I was a resident manager with Public Storage in the early years of the '90s, when I resided in Whittier, CA. I moved back to Florida and work a full time position at a Public Storage in Jacksonville, FL. I have rented a unit four different times since 1994. I am now transferring from a Public Storage in West Palm,FL to a larger unit in Tampa, FL. I continue with Public Storage because I trust that me and my belongings are going to be taken care of.

Recommended: Yes

It is great team , and better place to rent !!

It pleasure to do business with public storage

Recommended: Yes

Awesome experience

Renting a unit from this location was very smooth and the staff was friendly and thorough . I would recommend Public Storage to my family and friends.

Recommended: Yes

Good Service

Fast and Efficient service - rented a space in and out in know time. Office manager that day was great to work with

Recommended: Yes

great onsite manager

The onsite manager has been very helpful and has a great personality. The storage is expensive. One thing that should be addressed is the device that we enter the code in on the entrance gate is not very organized it meaning we have to get out of the vehicle to punch the code in. The storage is expensive. One thing that should be addressed is the device that we enter the code in on the entrance gate is not very ergonomic meaning we have to get out of the vehicle to punch the code in. You cannot pull up close enough to it because of the curb. The exit keypad causes of death have to do all kind of maneuvering to get to it but at least we can punch it in from the car.

Recommended: Yes

Awesome service

It was raining the day i went to rent a unit....The employee Jonathan went above and beyond with service...he offered an umbrella while he walked in the rain to show me the unit...not once but three he walked in the rain...This guy is excellent and i will return here and refer friends and family there.. The other associate wasnt to friendly never spoke a word...not even a hello his name was Norbert...other than that my exp was awesome thanks to Jonathan

Recommended: Yes

Lake Worth Review

Staff at the Lake Worth location are very friendly and professional taking care of our needs. I would not hesitate to make a recommendation.

Recommended: Yes

AWESOME SO FAR

I have had a wonderful experience so far. Absolutely no issues especially when I first came in...actually when I called before I even came in. I had called a few different places and some may have been the same company but this one was hands down the nicest to me. I feel safe having my stuff stored there and Jonathan the manager is awesome. Your company should feel very grateful to have such a nice and dedicated employee working for them. These days its very hard to find good hard working younger people, Not that I am that old (I am 33) but work ethic is allot different these days compared to when I was younger, I am glad I chose your storage facility and I will always use you in the future. Thank you again for all you do.

Recommended: Yes

The facility needs some physical improvement and more dollies to move the boxes n furniture

In general, the facility is ok, it just need some improvement with the lights inside and lacks of enough dollies. The personal very amicable and professional

Recommended: Yes