Public Storage - Miami - 14401 SW 119th Ave

professional service thankyou

The young lady on the phone who help me to locate a facility to park my travel trailer in somewhat a crisis situation was extremely profession, Thankyou

Recommended: Yes

Yes I would recommend this facility

It’s good there !! People are professional it’s secure it’s definitely a worry free place your car is very secure here. The people are nice and they cater to your needs. There’s no problem too big or small

Recommended: Yes

Awesome customer service.Thanks her son and elias.

I have been doing storage unit auctions for around a year now.Although this was a terrible unit and a total loss of investment,one thing that helped me cope with the loss was the friendliness and professionalism of the staff.very knowledgeable,didn't take my money until the very last thing and even had enough discernment to put a conference call meeting from speaker to just the phone out of respect for his higher ups.well done gentleman.you give the location a great name.thanks again!!!!

Recommended: Yes

Excellent customer service 5 Star

Excellent customer service 5 Star

Recommended: Yes

A trusted place for piece of mind.

Thank you for your great service, and the security, will recommend highly.

Recommended: Yes

Great customer service which is not the...

Great customer service which is not the norm in Miami Florida. Thank you for being such good people!

Recommended: Yes

Love the customer service here

Love the customer service here! CHris is such a great person. Made the whole process super easy!!

Recommended: Yes

Excellent costumer service!!

Excellent costumer service!!

Recommended: Yes

Some issues with the price

Some issues with the price : Original reservation # 573740293 was made on July 15, 2018, by the internet and the price was a monthly rate of US$ 64.00 ( 5'x10' unit) plus $1 first month rent and one-time admin $ 24, with the move in date of Sunday 07/22/2018. I have problems to move on that date to the storage and I was called for rescheduling for next Sunday 07/29/18. But the reservation was rescheduled for your office by mistake for "Monday" 07/30/18. When I went to the office Storage they told me I need to "cancel" this reservation and open a new one, but with another price. I have now the print of the original reservation with the original price of $64.00, so please review your files. Also, please, let the customer know that he could bring his own padlock or must to buy one on the storage. Thank You.

Recommended: No

Great service and Great personnel

Great service and Great personnel! It was a pleasure to met REINA and get her advise to select the proper storage size, she walked me to view the different options and make final desicion. THANK YOU REINA!

Recommended: Yes

Your assistant the Publix stores was ...

Your assistant the Publix stores was very helpful very knowledgeable and very courteous

Recommended: Yes

Live in Marathon and had to evacuate. When I was permitted back to see my apartment, I was devastated! Had to stay up in Florida City as there were no vacancies closer to my home. I was lucky enough to find Reina Hernandez in the Public Storage facility in Miami. She saw how distressed I was and almost instantly put my mind to ease. Her professionalism and encouraging words helped me get through this challenging time. I would recommend this facility to everyone and thank God Reina Hernandez was there to walk me through this part of the journey to recovery and normalcy.

Recommended: Yes

We rented a storage space with Reina Hernandez in Public Storage at SW 119th Ave two months ago and were very happy with her professionalism. This was the first time we rented a storage space and she was very patient in explaining how everything worked. Thanks, Reina. Marcia & Salvador

Recommended: Yes

I'm glad that I met Sandy who was in charge today. She is so professional and helped me to solved the system problem easily.

Recommended: Yes

I was very impressed with the service at this particular Public Storage Facility. They were helpful and efficient. The location was easy to find and the units very clean and easily accessible. I woudl highly recommend them

Recommended: Yes

I rented a storage space from Reyna. She was very professional and facilitated the process incredibly well. The first month was just $1 as advertised. I highly recommend this storage facility to anybody who is looking for a place to store their property. .

Recommended: Yes

Super friendly

I hadon't a great experience.

Recommended: Yes

Great place for local storage.

Regina is a gem. The facility is clean and well managed. I would definitely recommend this place to friends. Prices comparable to or better than others in the area. They require that you purchase insurance which some places don't but it's reasonable.

Recommended: Yes

Awesome business

The place is so clean and well taken care of. The employees are courteous and extremely helpful. I rented a small unit first and was assisted by Tahimi. I realized I also needed a larger unit and was helped by Reina. She found I left my key in my lock the day I rented it and called me right away. This tells me she cares about her job and is caring enough to go the extra step. I couldn't be happier with the choice I made. I am assured that security is a concern with Public Storage and they hire extremely qualified employees.

Recommended: Yes

not happy!

I was extremely satisfied up until a couple of weeks ago when I received a letter notifying me that my payment would be going up an additional $12 dollars. There was no real explanation except that my new payment would begin the following month. I have paid on time for the last six months so I don't understand why they would change the charges so out of the blue with no proper explanation. I honestly cant wait to move so I can get my stuff out and not have to worry about payments going up again!

Recommended: Yes