Tim
Oct 02, 2024
Horrible Customer Service
Sales person on phone told us office was open till 8:00. Got there at 6:30 and they were closed. Closing time online and on door also said 8:00. Went back the next day and they were unable to show unit because of their lock system being down. I returned to the office only to be chewed out by property manager Jessica for entering through the wrong door. At this point I will take my business elsewhere.
Recommended: No
Steve
Aug 23, 2024
Awesome
Great facility amazing management
Recommended: Yes
Bethany
May 13, 2024
It was great.
Storage facility was clean and easy to move in.
Recommended: Yes
JodyAnn Abrell
Apr 25, 2024
Satisfied
Great customer service location very clean
Recommended: Yes
Donald Lindell
Oct 28, 2023
Very friendly, efficient staff. Easy to access the facility.
The facility was clean and ready for moving the items in. Staff were helpful in showing the location by actually getting on a golf cart and bringing me to the unit.
Recommended: Yes
Brent Shaker
Sep 23, 2023
The staff was awesome
I was very impressed with the staff and I’ll helpful they were
Recommended: Yes
JC Raies
Aug 13, 2023
Very competitive rates
So far I would rate this as a good place for storage.
Recommended: Yes
Lisa Calzadillas
Jun 02, 2023
Excellent storage unit and staff
This storage unit is clean very accessible and the price is very good with good hours offered for coming and going and 24/7 access available if you pay extra which I don’t need
Recommended: Yes
Hugo Arambarri
Mar 27, 2023
#1 Customer service
The staff was courteous, friendly and professional, I would recommend this location to anyone looking to rent a space or U-Haul equipment. Thank you to Jessica and her staff, they made it easy for to rent the space I needed.
Recommended: Yes
Miranda
Mar 27, 2023
Happy
Customer service was great. Can’t beat the price and location
Recommended: Yes
LANDRA BARTHLOW
Oct 24, 2022
Customer service was AWESOME!
THE STORE UNITS ARE SPOTLESS, AS IS THE ENTIRE FACILITY! CUSTOMER SERVICE WAS AWESOME (THE LADY WHO RUNS IT IS VERY HELPFUL AND FULL OF PERSONALITY!)
Recommended: Yes
Kristen
Apr 08, 2022
They never answer phones
I missed my payment due to loss of job, a $20 fee was added. That’s fine, but when I was late then the second month by a week, I went to my account to pay it after starting a new job, and there are over $120 late fees added this month and goes up every day. I keep trying to call and message and even call main company number and still no answer only option to leave voicemail which they don’t return call. DONT BE LATE!! Must not have read the fine print. Just terrible customer service, they want me to pay but they can’t even answer a phone there.
Recommended: No
Linda Bocanegra
Mar 21, 2022
Very good
Excelent service thank you so much
Recommended: Yes
Miles Scofield
Feb 19, 2022
Great service
Great service and easy to deal with. Was able to move in right away.
Recommended: Yes
Nancy Mase
Nov 09, 2021
Fast clean and friendly service
My experience was very smooth and quick!
I would definitely recommend to others to use this facility!
Recommended: Yes
Gary Dickson
Oct 20, 2021
潇摯
No complaints. Good service, clean facility.
Recommended: Yes
Andrew
Sep 29, 2021
Wise decision
Excellent choice, clean and secure storage. Very happy
Recommended: Yes
Jason Levin
Sep 28, 2021
Great storage unit
They have a great staff very helpful. The units are clean and well protected
Recommended: Yes
Jo campbell
Sep 27, 2021
More than pleasant experience. Expert services!
Incredibly proficient. Amazing hospitality, everything’s more than clean, and the customer service is up and beyond
Recommended: Yes
Darelys
Sep 17, 2021
Cheapest price for square feet.
They have everything you need to move and really friendly staff.
Recommended: Yes
Robert Pisano
Aug 08, 2021
Efficient staff
Professional and friendly
Assisted in understanding process
Recommended: Yes
Michele Boose
Jul 19, 2021
Great Service
Midgard Self Storage 2 is the best. It's a convenient location for us. The staff are the best!
Recommended: Yes
EmF
Jul 12, 2021
Great Prices for nice storage units!!!!
The lady on the phone was really nice and thorough. She wasn’t trying to be a salesman and tell me to include this and why not up that to get the most money out of me. She told me plain and simple what size of storage and what kind of storage I needed for the amount of things I had to put in the unit and that was that. Thank you!!
Recommended: Yes
Michele Boose
Jul 05, 2021
Great location, price, and friendly staff
Very friendly staff and the price was right.
Recommended: Yes
Kimberly Cobb
Jul 04, 2021
Its a one woman staff and she is amazing!!
Its a one woman staff and she is amazing!! very nice professional and helpful.
Recommended: Yes
Ron Duesler
May 16, 2021
Jessica was the greatest. Customer service really meant a lot to her.
Great experience overall. Very pleased
Recommended: Yes
Anthony Richards
May 12, 2021
Female very freindly and nice.Tried to find a spot for us'
Much to long to be checked in.Finally found us a unit after one hour nd a half. Man at desk did not appear to know what he was doing.
Recommended: Yes
Nancy Quinn
May 12, 2021
We are happy to find this facility. The people who work here are great
Good Facility! The people here are great to work with.
Recommended: Yes
Charles williams
Apr 21, 2021
Overall good
Overall good great customer service.
Recommended: Yes
Austin Carter
Apr 16, 2021
Great customer service - accommodated my ever changing needs
I reserved a unit online. The price was much less than other storage facilities in the area. The unit I reserved did not work out - my boat was too big to fit inside the unit. That same day Henry came out and helped me determine the best solution. Henry and Jess did everything to make sure I had a clean and safe place to store my boat. I would definitely recommend Midgard storage to anyone!
Recommended: Yes
Kathy
Apr 04, 2021
Great place
Already have sent people to Midgard
Recommended: Yes
Julie Hed
Apr 03, 2021
I would recommend this storage facility to friends
the entrance door to the area where my unit is does not close properly.
Recommended: Yes
scot
Mar 16, 2021
Return customer
My third time with company. Satisfied.
Recommended: Yes
Rita
Feb 26, 2021
Great service
Had a good experience checking in.
Recommended: Yes
Tom
Feb 22, 2021
I was impressed by the professionalism I experienced
The staff was cordial and efficient. The young man who helped me with my uhaul rental made sure I was taken care of. The lady who handled my storage rental was an experienced professional who got me check in in a timely manner and without hassle. Such a nicely run business!
Recommended: Yes
Christine Ross
Feb 03, 2021
Best storage facility in north Naples
I am so thankful that I have found Midgard Self Storage. The facility is clean and the staff is friendly and very knowledgeable. The location is so conveniently located. I have and will continue to refer this location.
Recommended: Yes
Michael Gaffney
Jan 16, 2021
Great service from the staff.
The facility staff were professional, answered questions clearly, provided excellent service. The manager was particularly helpful. The facility is well-maintained. I’d strongly recommend it to anyone needed this kind of service. The central location will be good for anyone in the Naples and Bonita areas.
Recommended: Yes
Lee Glowiak
Dec 29, 2020
Excellent customer service
Excellent customer service received from the representatives at this facility
Recommended: Yes
Robert Worthington
Dec 20, 2020
Best deal
Excellent rates and wonderful customer service
Recommended: Yes
