Public Storage - New Port Richey - 6613 State Road 54

So far so good

Place is looking good, good area,clen.Time is going to show

Recommended: Yes

Very easy simple quick

Quick and easy. Staff was very pleasant and helpful. They went the extra mile to make sure I got the storage unit that I wanted.

Recommended: Yes

Easy

Very quick and easy to rent, went through the online process and less than 10 minutes and I was done.

Recommended: Yes

clean, easy, prevailing rate

could have made the gate keypad a little more driver friendly

Recommended: Yes

Very safe place

Very impressed by the property and the security it has.

Recommended: Yes

Best Service I have receive

Took care of my needs right away. And I have already started my Bubble Wrap Painting into storage. Rent 5x5 to store my painting's, and other items while my home is being re-model.

Recommended: Yes

Vive (I apologize for spelling) is excellent!

The overall security is excellent: to units are clean and easy to use; best I have seen.

Recommended: Yes

Great place for storage!

I really like the way this place handles storage and how clean everything is. I recommended!

Recommended: Yes

No hassle and convenient.

Nice parking and storage space. Plenty of room for my need.

Recommended: Yes

No lights

I came to move in over the weekend. The lights are motion sensored so we waited thinking they’d turn on. After waiting awhile I went down to the desk and informed them. They said they knew of the issue as the request had been in for weeks. They offered to move me but I explained I was half way through unloading and I didn’t want to move twice. I asked if there was anything they could do with my rate since they specifically knew there was no light there but they gave me the unit anyway and they said they couldn’t. Obviously this place doesn’t care about spending money on their asset, they only care about MAKING money.

Recommended: No

Very friendly.

I had a good experience and very easy to drive to facility.

Recommended: Yes

Biological staff friendly and very helpful

Knowledgeable staff friendly and very helpful

Recommended: Yes

Other customers please be more considerate of others

It’s very clean ,staff is very helpful,but the loading carts aren’t always available cause other customers use more then one at a time not very considerate of them,but otherwise the facility itself is wonderful.

Recommended: Yes

Nice staff

The units are kinda cringy, but the prices are decent, & the staff is great.

Recommended: Yes

Would recommend

Vivi was nice and the facility is clean

Recommended: Yes

Very pleased

Vivi was so helpful but she could use an assistant. Her full attention should be customer service not cleaning bathrooms.

Recommended: Yes

GREAT!

Clean Facilities, Good Prices, and Friendly Staff.

Recommended: Yes

Friendly place, clean and no problems yet.

I would recommend this place to everyone.

Recommended: Yes

AWFUL experience trying to get in!

I made a reservation online. Somehow location was no where close to where it was supposed to be. Finally got to the site just before the gates closed. I was on the phone with a customer service rep. the entire time. The gate code would not work. The rep helped me. I was in the facility put the code in to get inside the building and it said to call this number because it was closed I called said number and what a nightmare! Did all the prompts to be able to speak with a human only never got a human. Instead it was every imaginable offer for DirecTV car insurance quote if I was over 50 blah blah blah and never got a customer service rep at all over 40 minutes of calling this number over and over again trying different prompts because I'm not interested in DirecTV and auto insurance quotes I have been in tears for over an hour and still no customer service rep. I went online for public storage got an 844 number call that and it was some body that had been hired to sell storage units for multiple places! It's still wasn't a public storage rep! I'm still sitting in the parking lot my car loaded I can't get inside to the unit that I have paid for online and I'm crying because I have been through so much hell trying to reach somebody. NOBODY should have to go through this!! NOBODY!

Recommended: No

Nice Facility

Moved all of my things from a unit across town to this one. Much better price, better loading and unloading area, very clean. And did I say much better price??!?!

Recommended: Yes

Not the cleanest place

It's a great price, but the access hours are limited, and my unit has crusty stuff all over the ceiling that looks toxic & falls off the ceiling onto your stored stuff.

Recommended: No

security

Wouls like a better sense of security after 6 when still unloading or picking up

Recommended: Yes

Only if its convient for them

This facility was conviently located for my needs. The elevators are not user friendly, and its hard to get the carts into them . I also dont think the facility should shut down @ 9pm, if you are busy till late you can't take stuff in for fear of being locked in..o

Recommended: Yes

Great service and friendly staff

It’s new and very clean And easy to access with your phone.

Recommended: Yes

Needed extra room for household goods/decorations.

First day of move in was great with no issues. Second time we had to wait almost 20 minutes for a cart. Someone had brought down a lot of furniture from an upper floor and left it in the lobby for hours. Other than that, everything has been great.

Recommended: Yes

Great experience all around.

The customer service was wonderful and the pricing is reasonable, especially when compared to other, similar, places nearby. The woman who did my paperwork was knowledgeable and fast and the security at the place is really good. I especially like that you can't even use the elevator without your code. That extra layer of protection is great for your piece of mind.

Recommended: Yes

Jury is still out

The check in process took aot longer than I expected but the guys were nice. The second day I came to add items to my unit and the elevator was broken so I was unable. Hope that doesn't happen often.

Recommended: No

Great place

Good prices clean very friendly workers I love the location great atmosphere

Recommended: Yes

Easy simple process

Kathy was wonderful helping me navigate the online application

Recommended: Yes

Great

Awesome рџ‘Ќ, super nice and clean and decent prices, and what more could you possibly need. Had another storage unit somewhere else wish I came here first. Thank you, keep up the great work. See

Recommended: Yes

difficult to access

This area is under major construction. That makes access very difficult. When finished, should be fine, but right now, the units are shakey, not really secure, and far away from the "office". Price ad location are good for us, and COri was very helpful and efficient.

Recommended: Yes

Perfectly perfect

Everything was perfect just perfect

Recommended: Yes

I had an easy an helpful registration!

I recommend this place due to the friendly service provided, and the prices are very reasonable, and I can respect that in today’s climate! Thanks for all the help!

Recommended: Yes

Office personnel Kelly and another...

Office personnel Kelly and another young lady were very helpful. First in getting the right size unit then in getting the paperwork done.

Recommended: Yes

Excelllent customer service

Customer service was excellent

Recommended: Yes

I will never do business with your company again!!

I will be taking my belongings out of your Storage facility and renting a unit from another company, Over 3 weeks ago I informed the person that was in the office about the screws that hold the latches that the lock is placed were loose and I can take them out by hand which means that my belongings are free for whoever wants them if they so choose, nothing has been done about it and I WILL NOT continue to do business with a company that does not care about their customers.

Recommended: No

Good experience

Good experience. Friendly staff. They had carts to help moving easier. it would have been nice to have known that insurance was required up front. One thing I didn't like was that the reservation was not a true reservation, the unit was not actually being held for that date. Even with a reservation some one could take the unit. "Reservation" is misleading.

Recommended: Yes

So far great

So far great. Thank you

Recommended: Yes

Very Happy

Very Happy with the way they handled me and my needs.

Recommended: Yes

storage needs meet

The representative, Cathy, was very helpful and took time to listen to my questions and concerns. She answered my questions and was able to address my concerns. I left feel very confident in knowing that my storage needs had been meet. Thank you?

Recommended: Yes

Friendly and helpful staff

Friendly and helpful staff. Will use again for storage needs. Highly recommend.

Recommended: Yes

Sharp

Sharp, friendly guy, very pleasant to deal with.

Recommended: Yes

Sharp metal doors=HUGE gash!!

I sustained a rather HUGE gash on my elbow from the side of my units metal door while in the process of moving my items inside of said unit. But, that's on me..... L.B.

Recommended: Yes

Nick was very professional and nice to...

Nick was very professional and nice to work with. However the unit I rented had a bent door. 2211. You could fix that.

Recommended: Yes

Great experience place is clean and...great service

Great experience place is clean and secure

Recommended: Yes

Very easy check in

Very easy check in, nice facility & the lady who checked me in was very efficient! Only complaint I have is I wish there was a little ramp going in thru the doors, I couldn't get the cart up over the door jam once it was loaded so I had to leave the cart inside the door and carry everything to it:(

Recommended: Yes

Great manager

Great manager, got the right sized unit at the right price during the sale of the 4th of July celebration.

Recommended: Yes

Very easy process with the help of...

Very easy process with the help of Sandy. She had answers to all my questions and was very friendly and warm.

Recommended: Yes

Sandy was such a delight

Sandy was such a delight. She was friendly and took time to explain things to me.

Recommended: Yes

Public Storage...decent place, good people

Nice, helpful lady in office. The unit could have been cleaner though, as it appears it wasn't swept out prior to renting it to me. I had to sweep it out.

Recommended: Yes

Clean, easy to get in, very nice people. Almost impossible to get them on the phone. There is a $3 feel to pay your bill.

Recommended: Yes

Great people. Good prices. Good location

Recommended: Yes

After an amazingly terrible experience with another local storage facility close by (on Little Road), I was lucky enough to find this Public Storage. I occupied my storage unit today, and Robin was a PHENOMENAL hostess and took the time to show me everything, but respected the fact that I had movers on the way as well. She was a pleasure to deal with, extremely personal and knowledgeable, gave me an incredible deal, and made me feel like I did the right thing by choosing this Public Storage facility! I can't thank her enough - she turned a bad situation into a great experience!

Recommended: Yes

I came into the property to inquire about units. Kimberly was super awesome! First class customer service! Large units for a good price.

Recommended: Yes

Excellent

Great service - great facilities

Recommended: Yes

Excellent!!! Very helpful and friendly!!!

I got a really great deal online. A 12x12 unit for $100/mo. climate controlled!!! And Hueyretta (?sp) was great!!! Very friendly and accommodating! I felt very comfortable storing my belongings there.

Recommended: Yes

Yes I recommend Public Storage.

Easy in and store my belongings until my next move.

Recommended: Yes

Monica is phenomenal!!

I manage apartment communities in Tampa, but this is my first time renting a storage unit. I just wanted to say that Monica at the West Hillsborough Ave location was amazing!!! I'll be sure to plug Public Storage in our apartment communities! Thank you for proving that customer service is still alive and well!!!

Recommended: Yes

Great People

The people who work/manage the facility have exceeded my expectations. They have been extremely helpful in my storage needs. I have rented storage at other places and those places treated you like they were doing you a favor to rent from them.

Recommended: Yes

The best storage facility.

By far the best storage facility I've ever used. Growing up, my family always had a storage space so I'm no stranger to the storage 'game'. I use the SR54 location and saying they have excellent customer service is an understatement. I would recommend them to anyone!

Recommended: Yes