Roy mcdonald
Nov 14, 2023
It's not a 5×5 it 4.5×4.5
Well I thought it was 5×5 it's is not 4.5x 4.5 so it not what you adv.
Recommended: Yes
Garrett Smith
Feb 28, 2023
Customer service does not exist here.
It seemed like I was an inconvenience when I entered to sign my documents. Zero amount of customer service was present to make a very welcoming customer experience for a new client. This should be addressed.
Recommended: No
Linda Wilson
Jan 29, 2023
Personable and welcoming!
Personable and professional process by Janet. Answered all our questions and made us feel welcome.
Recommended: Yes
Steven Kovatch
Apr 08, 2021
Very helpful
Very helpful staff helped us store temporarily and then assisted when transport company picked up the vehicle for shipment to Ct . Thank you
Recommended: Yes
Kimberly
Feb 17, 2021
It’s ok
The move in rate was deceiving, but I had very little time to get things out of my uhaul after traveling for two days, so I stayed with them. I hope the service gets better as time goes on.
Recommended: Yes
Pennie Young
Jan 11, 2021
Very friendly customer service people...
Very friendly customer service people and very helpful
Recommended: Yes
Renne Proulx
Jan 02, 2021
Don't bother making appt
I made an appointment for 2pm. Arrived at 2:05. Sign on the door said will return at 2:40pm and she did to her credit.
Recommended: Yes
John Rogers
Oct 25, 2020
Good experience
Friendly, easy, convenient location. The individual I dealt with was great.
Recommended: Yes
Betty Wilkerson
Sep 28, 2020
Good people
Good people and good service
Recommended: Yes
Gary Delli Bovi
May 29, 2020
The price
The price, the company and even the manager was super
Recommended: Yes
Tiffani
Feb 11, 2020
Unnecessary down payment fees
The fees you have to pay for everything the first time you pay is outrageous. 27 dollar admin fee, 20 dollars for the lock for the unit, 15 dollars for the insurance, plus the unit cost.
Recommended: Yes
Raymond Lance
Feb 04, 2020
Always great shopping no long lines
Great friendly service
Recommended: Yes
Myron Chad Harrison Sr
Feb 03, 2020
Great price
Clean friendly great customer service and would recommend matter of fact I already have recommended to my sister and she got a unit the same day
Recommended: Yes
Jessica Beale
Dec 25, 2019
Great customer service
Great customer service! Easy online process
Recommended: Yes
Autumn
Jul 29, 2019
I rented here a couple years ago
I rented here a couple years ago, and when I needed another unit again last week I didn't hesitate to go back. Easy access location, and super friendly and helpful employees!!
Recommended: Yes
James Robertson
Jul 05, 2019
Nice staff
Nice staff, quick and efficient.
Recommended: Yes
MC
Jul 03, 2019
Should have been handled better.
You have two locations that are a mile apart. We have been at one of them for over a year and they raised my rent for a second time. I was forced to move a mile down the street to the other location despite asking to stay where I was after the manager refused to work with me. The unit was a just a 6x10 and our company has a limit on cost. We have a larger unit with you as well so its hard to understand why I had to go to all the trouble of moving just to keep my rate on the small space. On top of all that, I was charge a $24 admin moving fee despite already being a customer. The first months rent was supposed to be $1 but I paid full price. What score would you give yourself?
Recommended: No
Lorena Mccollister
May 20, 2019
Had what I needed and they were helpful...
Had what I needed and they were helpful and polite.
Recommended: Yes
Joseph Smith
Feb 11, 2019
Pleasant experience
Pleasant experience, good service. Thanks!
Recommended: Yes
Susan
Jan 22, 2019
Nice facility
Nice facility. Secure. Clean. Great customer service.
Recommended: Yes
Valerie Williams
Nov 07, 2018
The lady tryiied to steal our iPhone my...
The lady tryiied to steal our iPhone my husband dropped. It was turned in by a Good Samaritan. When we went to get it she denied she had it. We had to pull up the iPhone locator to prove it was there and threaten calling the police and then she produced it very fast
Recommended: No
Esther Rodriguez
Sep 24, 2018
Melissa was great.!
Melissa was great.!
Recommended: Yes
Mischelle Gilger
Sep 06, 2018
Clean units and and employees were very...
Clean units and and employees were very nice
Recommended: Yes
Brittany Akers
Jul 11, 2018
The service was great and made...
The service was great and made everything about moving super easy.
Recommended: Yes
Tyler
Apr 03, 2018
Great service just a little pricey.
Great service just a little pricey.
Recommended: Yes
Joann
Feb 13, 2018
I have used Public Storage before
I have used Public Storage a few different times and trust them with my property. The only thing that has inconvenienced me is there is usually only one person at the counter when I've been in and the girl can only assist one person at a time so I have had to leave the office so they can lock it up, and then I'm waiting outside while the person in front of me can view the locker space they will be renting. I find that very inconvenient. Your brochures clearly spell out what size locker you will need for what kind of stuff you will be storing and the workers are knowledgeable enough to suggest what you need. Looking at an empty locker doesn't help, but that's my opinion. Regardless, I will continue to use Public Storage for the location, and the people are very nice to deal with.
Recommended: Yes
Christopher Johnson
Jan 11, 2018
Great service very nice and helpful ...
Great service very nice and helpful people also very clean
Recommended: Yes
Rocky Stewart
Nov 20, 2017
its ok
its ok. mr. mo was nice other then that it was a storage place what else cab they do but not charge me but he did that..
Recommended: Yes
Mike
Nov 01, 2017
They were open on Sunday which work ...
They were open on Sunday which work best for us. The person we worked with was very professional and took us to the spot we were going to rent and showed us how to work the fence.
Recommended: Yes
mildred campos
Oct 13, 2017
Extremely helpful staff.Mellisa great customer service, thank you.
Recommended: Yes
Stephen Mcnamer
Oct 08, 2017
Very very helpful
Very very helpful
Recommended: Yes
Robert Pippin
Oct 06, 2017
It's a great place to stoe nonessential items, and it's very secure. The staff is very helpful and friendly.
Recommended: Yes
deja torres
Jul 16, 2017
First of all after a very hard day of packing. I walked into this store and was greeted by Melissa who must of noticed what kind of day i was having she had such a great personality and customer service skills. I was in and out and was very glad I came in when I did. Will definitely recommend this storage facility to all my friends and family in Ocala, Florida.
Recommended: Yes
luciano torres
Jul 16, 2017
I came in and was greeted quickly,was informed on many advantages of storing @ Public storage. Not only was the service top rated, they actually saved me a bundle on packing supplies. Thanks Melissa...
Recommended: Yes
Meggie Lapeer
Jul 14, 2017
great customer service
great customer service, very helpful. would highly recommend
Recommended: Yes
M Griffin
Jul 14, 2017
The manager was very informative ...
The manager was very informative concerned about my needs and she was efficient. Melissa is awesome. Encouraging Ocala ne 36th ave
Recommended: Yes
James Hale
Jun 23, 2017
Security, Customer Service, and Great Location
The location is easy to get to. The security was a major reason I chose this company and location. Customer service was excelllent. She took the time to make sure I selected the right unit, how to help maintain items in storage, and that I was comfortable with the gate system. Overall I feel I made the right selection and would recommend it here to anyone. And I checked out over 5 places.
Recommended: Yes
Marilu Alvarez
Jun 21, 2017
You can't beat the price for the space! Melissa was very helpful and nice. I am glad I decided to get a storage room here.
Recommended: Yes
Crystal Fore
Jun 20, 2017
My experience with Public Storage has ...
My experience with Public Storage has always been great, this is actually my 2nd time getting a unit at Public Storage. They are fast, friendly and helpful with all of your needs.
Recommended: Yes
Matthew Burgo
Mar 28, 2017
Very pleased.
Very welcoming. Clean. . Been with this company for 2 weeks. Can't complain :)
Recommended: Yes
Ann Cormier
Mar 14, 2017
A Good secure place
We feel very secure storing our travel trailer, Matilda, there. It is clean, modern, efficient staff and lots of cameras!!!
Recommended: Yes
G Broodsky
Jan 04, 2017
Terrific customer service, friendly and clean storage unit, fair prices.
Terrific customer service, friendly and clean storage unit, fair prices.
Recommended: Yes
John Macolino
Dec 13, 2016
Like a bait and switch
Nice unit and location. Made reservation online with no problem. Before I got a chance to leave the house they were calling me. Not a big deal, but give me a few hours before chasing me. Got there, liked unit and stated to sign up. Was not happy that I was told that I had to buy the insurance in order to rent unit. I almost said forget it. Signed up for least amount that ending up being 10% of unit cost and with a deductible. I am not sure that I needed to do it, or if it was a bonus for the sales person to sell it to me.
Recommended: Yes
Caroline Peardon
Oct 11, 2016
Awesome experience professional service
Nice n efficiency service
Recommended: Yes
Linda Britt
Jul 20, 2016
Motion light was not working and still isn't.
The staff was wonderful. Public Storage itself was clean. Did not smell of bug spray and I loved it however as I said above the motion light in the hall of my unit was not in working order. I reported that it be fixed immediately. A week later, it still was not working.
Recommended: Yes
Bethany Adams
Jun 21, 2016
High Five
Great experience!
Recommended: Yes
Melissa Land
Mar 02, 2016
Awesome
I am very happy so far. The Proce is perfect of my budget, the clean facility is awesome! Leaving my boxes some where clean and dry is important and the staff is Awwsome!! Very polite and always following unprinted if I need anything!! Great customer service!!
Recommended: Yes
Kyle Mcvey
Feb 09, 2016
Great service
Very helpful at what ever yu need
Recommended: Yes
Joe Ruggiero
Oct 28, 2015
Great Service
I have to start by saying that Mo at the Ocala facility should be running your training. If everyone in any customer service position did their job, or acted toward customers at any job half as well as this man does at his, the experiances that any one of us has with any Customer Service rep for any company would be 1000 better The reason for my rental had to do with moving my 90 yr old Father to assisted living. It was not a pleasent week but this was the bright spot i needed.
Recommended: Yes
Michael Brown
Oct 13, 2015
Clean
Clean, very secure place and the management was professional and helpful.
Recommended: Yes
Dwaine Ray
Mar 18, 2015
wonderful experience
I simply could not be any happier with my rental unit. I was assisted by a gentleman whos name escapes me. He is fantastic at his job. The entire staff is great as well. The office and storage unit area are immaculate. I will highly recommend to anyone who is i need of a storage unit to use your company.
Recommended: Yes
Amarillys Pares
Sep 16, 2014
customer service is great
Thank you for thr great service and help and great attitude.
Recommended: Yes
Theresa Ford
Mar 21, 2014
Customer service was above and beyond the the norm. I was quit satisfied.
I would go to the storage units I found on the internet. its on 36th ave down from Kmart. Great prices online and really nice people.
Recommended: Yes
