Frank Torres
Sep 29, 2023
Associate never helped my account problem.
Why review I leave voicemail to help with my account. It's been 3 days and still no response.
Recommended: No
Alan Phan
May 03, 2023
Good facility
The move-in process was very quick and easy.
Recommended: Yes
Ron Pierce
Mar 08, 2023
Good customer service
Tami, the mannager, was fantastic. Most courteous and helpfpul. For example as I was ready to leave, she called to me to say I had not put the lock on my unit properly. She went out of her wayto explain and help me put it on moore securely. That's good customer service.
Recommended: Yes
Holly Strickland
Jan 19, 2022
Quick and easy check in
There are a lot of easy access options, including contactless check in and Bluetooth gate access from your phone. They were upfront about requirements and options. The negatives are that I rented a 5x5 unit, but the width is closer to 4 or 4.5 feet, and the door stuck the first couple of times I opened it.
Recommended: Yes
Wendy
Mar 29, 2021
Clean and very nice customer service
Sue was very nice and very helpful
Recommended: Yes
Tiffany Acosta
Feb 15, 2021
Quick and easy
Very easy to access. Loved that I was able to do everything online as I was not arriving until after hours.
Recommended: Yes
Samuel
Jan 06, 2021
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Just great.................................................
Recommended: Yes
Garnik
Dec 25, 2020
great staff!
Sue who helped me with everything impressed me very much with her professionalism and willingness to help. She is a very customer oriented person.
Recommended: Yes
Jon C
Mar 31, 2020
Helpful customer service
Price and size as expected. The manager was very helpful and provided a tour to our units location. Worth the price of admission
Recommended: Yes
Ginger
Jan 16, 2020
Great service!!!
The young lady at the front was phenomenal!!! She was very professional yet very personal. She even called another employee to ensure what I had could fit in storage and took me to see specific storage unit. Couldn’t ask for better service!!!!!
Recommended: Yes
Gregory Ridgway
Oct 01, 2019
Great place to rent from
Great place to rent from. Staff friendly and goes above and beyond.
Recommended: Yes
Arlene Rosen
May 20, 2019
Amazing office staff
Amazing office staff. Convenient location and hours. Great pricing.
Recommended: Yes
Chandle
Apr 16, 2019
Great experience
Great experience. Superb customer service and great specials.
Recommended: Yes
Sue B
Apr 09, 2019
Great place
Great place. Clean and helpful.
Recommended: Yes
JB
Mar 28, 2019
They'll raise your fee after the first month...
We have had our storage unit for 4 months and the monthly rental fee has gone up more than $70 (from $127 to $200 including insurance and tax) for no reason. This is an absolute disgusting money grab and we are no longer going to store our belongings there.
Recommended: No
Happy Customer
Feb 26, 2019
Happy Customer Service
Sheena Location: 1851 N. Alafaya Trail Orlando FL 32826 Outstanding customer service. Above and beyond my expectations Sheena is a great asset for Public Storage and for customers..
Recommended: Yes
Tabatha Critzer
Jan 07, 2019
It was a great experience the agent was...
It was a great experience the agent was extremely helpful
Recommended: Yes
John Taylor
Sep 25, 2018
Great service really helpful
Great service really helpful
Recommended: Yes
William Siewert
Sep 15, 2018
SHEENA was Very courteous
SHEENA was Very courteous, very professional, I took the time to explain everything to us. Showed us around gave us some options Explained in details how to operate the gate and hours of operation. She was very pleasant to talk to and made sure all our questions were answered before we left.
Recommended: Yes
Rhonda Perez
Apr 12, 2018
Excellent customer service
Excellent customer service. Clean and secure.
Recommended: Yes
Christopher Dejesus
Feb 27, 2018
Sheena was amazing
Sheena was amazing ! She needs to run multiple locations the way she treats everyone with such kindness and respect.
Recommended: Yes
Carmen Urribarren
Feb 16, 2018
My experience was outstanding
My experience was outstanding, starting with the reservation online to finishing the process in person. Jojo from the N Goldenrod Road location was amazing, then Sheena from the Alafaya location was wonderful. This is my first time renting from you guys and I am more than pleased with the outstanding customer service you offer.
Recommended: Yes
Alexander Martinez
Jan 12, 2018
Overall happy expect that me as the ...
Overall happy expect that me as the customer was not made aware when making the reservation online that I had to buy your insurance.
Recommended: Yes
Gabriela Sanchez
Jan 08, 2018
Good service
Good service, easy process.
Recommended: Yes
Tyrone McFarland
Sep 21, 2017
Amanda, was amazing we have been looking for the right storage size and location for our moving transition. After visiting several location, Amanda, locked it in... hassle-free, very helpful and patient once I made my decision, I was signing the paperwork in minutes.
Recommended: Yes
George Parrish
Sep 18, 2017
When I went to the Lake Mary
When I went to the Lake Mary, FL location, it was just after hurricane Irma came through. Thousands of people were out of power for a week or more and the Lake Mary location had lost their power and A/C. The manager and staff were still very professional and made sure that they helped me with my storage needs. The move in was easy and I would recommend them to everyone!
Recommended: Yes
Felicia Negron
Aug 31, 2017
This is a great place to rent. It's clean and well maintained. It's like coming into my own home.
Recommended: Yes
Kimberly Thevenin
Aug 30, 2017
Susan and Lilly were very kind and helpful. In addition, the location is perfect! I would definitely recommend this storage facility to anyone in the area.
Recommended: Yes
Dartavious Garland
Jul 01, 2017
I had such a incredible exprience in fact, Very High spirits and very welcoming! Lily and Amanda were very focus on achieving my desired needs and renting the exact storage unit that met all my needs.
I would highly recommend there business.
Recommended: Yes
Jordari Rene
May 02, 2017
With my experience as a college student, many local businesses love to take advantage of college students and their personal well being. But I can honestly say I have find a place that was open-arm and welcoming. Cristina, one of the property managers have kept everything sweet and simple. From information on that actually storage to me purchasing it and filling out the paperwork for it. This is ine experience I will never forget
Recommended: Yes
Marinelly Andujar
Aug 31, 2016
great service
Excellent customer service and product knowledge.
Recommended: Yes
Scott Bennett
Jun 21, 2016
It was painless
It was painless to move in.
Recommended: Yes
Jordyn Mccray
Jun 14, 2016
Alan was great storage area is clean
I would definitely recommend it
Recommended: Yes
Maria Negron
Apr 02, 2016
Mr. Alan provided and excellent Customer Service and went far and beyond to assist me
One of my greatest experience in storage, I am so pleased
Recommended: Yes
Helaine Pursifull
Jan 05, 2016
Gratefull
The gentleman was nice friendly helpful and informative
Recommended: Yes
Gene Cook
Nov 17, 2014
Rates were very competitive; site security is the best I've seen and customer service is superb.
When relocating back to Florida I needed temporary storage of my household goods. Public Storage had an excellent web site and finding a location near to my destination was very easy. Reserving on-line was fast and easy - and it saved me money versus walking into the facility. I thought their 8 digit security code was over the top but it is because every customer has a unique code. I was impressed and pleased. I wouldn't hesitate to refer anyone to Public Storage or use them again if the need arose.
Recommended: Yes
Paul Josephs
Nov 16, 2014
The advertised price was misleading, but Alan is first rate.
The reason I am giving 5 stars is because of Alan. Also, $50 does not equal $1.
Recommended: Yes
