Public Storage - Pensacola - 7001 Plantation Rd

Excellent Service

There was a glitch electronically and the team members went beyond expectations to help correct it. The storage facility is easy to navigate. Very pleased on all levels

Recommended: Yes

The key pad in and out of the gate are...

The key pad in and out of the gate are not located so you don't have to get out of your truck to enter or exit.

Recommended: Yes

Nice, clean facility

I like the climate controlled facility and appreciate the good service

Recommended: Yes

Check in was quick and easy

Check in was quick and easy. Staff was very professional. Building was clean. Only drawback was that we were unloading a full uhaul and the staff took all carts to the office since they were closing the front office for the day and of course our storage units were towards the opposite end of the building. Made for a long evening

Recommended: Yes

Amazing Facility and Great Customer Service

The customer service has been amazing. They have been very helpful, and made this moving process an easy transition. I have appreciated all the help. The facility is also very clean and secure. I highly recommend this facility!

Recommended: Yes

Rating Public Storge.

Hey, This is Miss Brooks, The Lady In the Office Help Me Out So Much Doing This Stressful Time's I'm Dealing with and the People of the World, That's Why I Gave A 5 Star Rating To Public Storge They Truly Is a Blessings In My Time Of Need, Thanks for Letting Me Be Part of VoiceingYour Opinion.

Recommended: Yes

Great facility Great Price

All around great place. On negative was no unit light or power outlet. It is lit by hall lights, but dark in unit.

Recommended: Yes

Stress free moving

My entire experience from the beginning was seamless. Shannon was amazing and so helpful. My relocation would have been very stressful if you had not been there for me. Thank you so much.

Recommended: Yes

Ms.Robin was very professional and...

Ms.Robin was very professional and friendly!! She made sure my time there to rent a storage was in a timely manner and very helpful. She made my experience a great experience!!!

Recommended: Yes

Easy

Very nice girl name robin helped us

Recommended: Yes

Staf was vety friendly received unit...

Staf was vety friendly received unit quickly it us clean and well lit coming there by myself with my grandson we felt secure. I did see the staff walkingvthe floors checking things while we were there

Recommended: Yes

Good storage facility

Good storage facility. Good people working there. I would like the lights to stay on longer. Also, the bumpy exit with a full cart as you go in and out of the building causes major issues with your stuff falling off!

Recommended: Yes

The storage facility is great

The storage facility is great, the staff very helpful and friendly. I was only disappointed that when we only used one unit, and turned the key in for the other unit, we were charged for the entire month. But since we are "homeless" until our house is gutted and repaired from the October Hurricane Michael that hit Panama City, we needed a place for our furniture.

Recommended: Yes

Misinformed employees

I was told that I could use the space to store and pack my items to ship, this is not the case. Spending any amount of time there beyond dropping my stuff off and picking it up requires me to use your power. Because I'm not paying for your power that is considered stealing power. This puts me in a position to have legal actions taken. When I ask for my money back because I was lied to when I rented the unit, I was told there are absolutely no refunds under any circumstance. Thanks for stealing from me.

Recommended: No

Online reservation was easy

Online reservation was easy. Price was better than other facilities nearby. The facility is clean and well maintained.

Recommended: Yes

Awesome place awesome service

Awesome place awesome service

Recommended: Yes

Loved Shannon and Ann!

Loved Shannon and Ann!! So helpful and nice

Recommended: Yes

Shannon was very helpful and friendly!

Shannon was very helpful and friendly!

Recommended: Yes

Clean and appears secure and friendly staff who took time to thoroughly explain things and policies.

Recommended: Yes

Excellent service and friendly, helpful staff - location is great and is upkept very well!

Recommended: Yes

Great customer service! The location is super clean and the staff is always really helpful. Cherri helped get me setup in a new unit, answered all my questions and made the whole process quick and easy.

Recommended: Yes

I had my reservation at a different location but needed the climate controlled unit this location had to offer. Ashley was so helpful and answered all my questions and got me the space I needed. Thanks, Ashley!

Recommended: Yes

Outstanding service. I was very impressed with public storage. Reserving a unit was very easy. The public storage on plantation road was great. Everything was in great shape and very secure. Greg was great, you can tell he takes pride in his job and it shows. He followed up with me twice, was very nice, and seems like a really honest guy. I really cant say enough good things about the whole experience.

Recommended: Yes

Outstanding!

Fantastic Customer Service & Neat Facility. Highly Recommend!

Recommended: Yes

Happy but could be better.

I feel the staff are friendly, the facility is clean and seems to be secure. My complain is that there is only one entrance into the loading area. As big of a facility as it is, there should have been two entrances. When there are several people needing to drop their belongings off or pick up, it is hard to get near the door. Parking is minimal. Having two loading/unloading areas would have been smart. Also, on the drive up keypad, if the design would have been made so that one can drive up and reach out the car or truck window to enter code versus having to exit vehicle to enter code, that would have been more convenient.

Recommended: Yes

This is a fabulous facility!

This was one of the easiest storage unit rentals that I have ever done. The employee seemed sincerely concerned about getting the right unit for me, at the right price.

Recommended: Yes

Clean & safe

friendly workers, easy gate access. Clean inside with nice clean bathrooms and water fountains. Nice sized elevators. The only downfall was they neglected to tell me when I signed up that you have to have storage insurance on the unit which for $3,000 was an extra $11/month. So instead of $53 like I thought it was $64/month.

Recommended: Yes

It was just what I was looking for.

Service was great and storage facility was just what I was looking for.

Recommended: Yes