Kyle Collom
Nov 16, 2024
Easy check in
Friendly staff no hassles or problems
Recommended: Yes
Aliyah Farrow
Dec 19, 2022
Great service!
Even better prices and in a great location
Recommended: Yes
Larry
Mar 19, 2022
Customer service is great.
Ease of renting and access, plus Diamond, the customer service agent was great.
Recommended: Yes
Darius trigg
Dec 21, 2021
Awesome
Great service, pricing is right. The location is best for me... Lady was very very nice an understanding
Recommended: Yes
Oliver Hudgins
Aug 12, 2020
Excellent service and location
Excellent service and location.
Would definitely recommend this location to another Atlanta resident.
Recommended: Yes
Alyssa Rodriguez
Jun 16, 2020
Diamond was both personable and...
Dymond was both personable and informative. 5 stars.
Recommended: Yes
JACQUELINE
Apr 13, 2020
Unit Move-in
Quick and easy check-in. They let me check in late.
Recommended: Yes
brian
Mar 31, 2020
just great
this was just a great experience , very helpful friendly and informative
Recommended: Yes
Henry Turner
Feb 25, 2020
I have seen homeless people sneaking...
I have seen homeless people sneaking into this facility, hiding behind vehicles pulling up to the dock. I am shocked that my rent was raised after only a few months of occupancy. Even though I received a special discount when enrolling, I will be terminating my agreement soon.
Recommended: No
Gene E
Nov 20, 2019
Great...
Great, friendly helpful staff will recommend to others...
Recommended: Yes
Jim Ulam
Jun 03, 2019
Great facility, security and customer service
Terrific service by Pat during the reservation , tour of storage facility and sign up process!!! Very happy with the cleanliness and security of the facility!
Recommended: Yes
Robert Gutterson
Sep 25, 2018
Staff extremely helpful
Staff extremely helpful, refered me to another public storage facility when we found hours of operation not adequate fir my needs. Then made me a new reservation and negotiated the same low rate. Plus they still gave me the oromotional special. Good people.
Recommended: Yes
Corey Pattison
Apr 25, 2018
Great staff and facility.
Great staff and facility.
Recommended: Yes
Michael Peacock
Apr 06, 2018
Check in went smoothly and everything...
Check in went smoothly and everything was explained / codes provided. On site employee gave me a tour of the facilities and showed me where my storage unit was located. The only thing that bothers me about my experience is that Public Storage insisted on adding insurance coverage to my monthly fee despite the fact that I told the on site employee that my existing homeowners' policy would cover items in storage.
Recommended: Yes
Toyette Eubanks
Mar 02, 2018
Customer service was awesome!
Customer service was awesome. The facility is very well kept and clean. I trust that my personal belongings are safe at this location.
Recommended: Yes
Jason Speir
Oct 19, 2017
Very helpful and friendly staff! Especially want to thank Donna and Calvin for all their help and always recognizing me when I come in! I will definitely be recommending this storage facility to friends and coworkers in the future.
Recommended: Yes
Gilbert Reissland
Oct 11, 2017
They were great and fast
They were great and fast
Recommended: Yes
Charis McWhorter
Sep 02, 2017
Donna is amazing! She's very helpful, patient, moved quickly even with multiple customers, and assures that each guest has everything that he or she may need.
Recommended: Yes
Laurel R Elliott
Aug 15, 2017
I received high level customer service from Diane and Donna. They were both warm and welcoming and answered all of my questions with a smile. This was my first public storage experience and I must say, that should I ever have the need in future for these services, I will definitely be going to this location. The premises are very well kept as well. Overall a great experience. You have a wonderful team running that operation.
Recommended: Yes
Erika Howell
Aug 10, 2017
The staff was extremely helpful in ...
The staff was extremely helpful in showing me around the property & finding a unit that would work for me.
Recommended: Yes
Mekaiel Zia
Jul 03, 2017
Excellent experience so far
Excellent experience so far. Great staff and service. Had some old trolleys that didn't work, otherwise everything was brilliantly streamlined.
Recommended: Yes
Georgia Tech BCM
Jun 26, 2017
Donna and Diane gave us excellent customer service from the moment we walked in the door. Actually it started about 45min earlier when we inquired online and received a phone call within 5min. The facility is in a convenient location with a loading doc, use of a dolly, easy locks and extremely clean!
Recommended: Yes
Sundari Nagarathnam
Jun 22, 2017
Nikki and Donna were so understanding
Nikki and Donna were so understanding, so helpful. My day would have been a disaster had it not been for these two kind ladies to help me out. My heart felt thanks to them.
Recommended: Yes
Cristi Johnson
May 27, 2017
Calvin and Leah were extremely helpful and welcoming! The original unit I booked wasn't available due to some lock issues (seemed to be no fault of the business but whoever rented before me) and they were able to find me a larger unit for about the same price right then. Working on the weekend isn't always great but they were very friendly and patient with any questions or concerns I had. Well done.
Recommended: Yes
Gaylon Murphy
Apr 25, 2017
No complaints excellent service no BS
No complaints excellent service no BS
Recommended: Yes
Emily
Feb 03, 2017
Great experience with Public Storage!
Very helpful and friendly employees at the Monroe Drive location in Atlanta. Thanks!
Recommended: Yes
Carolyn Eichhorn
Dec 13, 2016
Wonderful customer service
I was lost, in a rush, and stressed out- but the ladies were so awesome and made my move much more enjoyable. Thank you for your kindness, great suggestions and customer service. I will be telling anyone I know looking for storage to come up you! ?
Recommended: Yes
Victor Tamayo
Nov 23, 2016
My experience with my facility has been easy and the staff very helpful.
The manager at my facility is "Donna" She is so good for your company. She is friendly and reassuring as well as efficient in resolving issue or questions.
Recommended: Yes
Deryl Colson
Oct 18, 2016
Very Secure Storage Facility
I'm very happy with my decision to rent a storage unit at this location. It's in a safe area of midtown and the staff is very friendly.
Recommended: Yes
Brandon Fuller
Jul 19, 2016
Awesome
I love the great customer service
Recommended: Yes
Phyllis Free
Jul 06, 2016
Excellent choice
The staff at this facility is consistently friendly & efficient. The facility is well-kept, clean, & well-lighted. The rental fees are comparably competitive with other facilities in the same general area. For me, it is the best location, with convenient access, AND offers the best price for my preferred unit size.
Recommended: Yes
Arthur Poda
Apr 12, 2016
rental check-in
Very nice staff,Donna and Bernadette made my appointment a breeze as to knowledge of their jobs! Thank you lady's !
Recommended: Yes
Becky Lawrence
Apr 06, 2016
Great service!
I found out on a Monday that my roommate had signed something saying we would be out by Thursday that same week. I searched online and found Public Storage and could not be happier! The prices for temperature controlled storage in Atlanta are typically ridiculous but Public Storge is very responsible! They provide carts to help you move your items into your storage unit with ease. The staff is nice and helpful. They made everything so easy in a time where I was beyond stressed! I would definitely recommend them!
Recommended: Yes
KD
Aug 18, 2015
A great place to keep my stuff
I was lucky to get first month half price and a great rate for climate controlled space on the ground floor. No elevator means a faster easier move. Donna in the office was super helpful on my move in day. My only complaint is there are no carts available after office hours, so if I need to move something in the evening I have to be able to carry it or I'm out of luck.
Recommended: Yes
Mark Danak
Feb 16, 2015
Quick and fast experience
The manager handled my check-in quickly, so I did not spend my time with paperwork but actually un-loading my stuff into the unit. Better use of my time and some great work on their part.
Recommended: Yes
Owen Dykes
Nov 16, 2014
See below
Thus far, I have been very pleased with PS. However, I am becoming tired of the numerous calls and emails asking for feedback, ratings, notice of payment due two weeks outside of the due date. I am a responsible adult who has now completed 3 surveys and have expressed my pleasure with the company. I really don't care for any more general correspondence. I am aware of when my rent is due and can assure PS that if I have any questions or concerns, that I have the aptitude to contact the appropriate representative to address these. I request that this be the last survey I receive. Thank you.
Recommended: Yes
