Ebony Williams
Aug 06, 2024
Threathen, humiliated, racially profiled and degraded
The manager Pam was very unprofessional, rude and insulting. I'm appalled that she is even authorized to be a manager. Yet along work for Public Storage at all.
I was on a personal phone call and this lady insulted me by calling me a the "N" word, to add insult to injury, she followed it up with other degrading and racial remarks. Ex: a fly, you rat A** B*tch, and other very obsense insulting names. I had to remind her I was on a private phone call..and that my conversation had absolutely nothing ro do with her. She then got very irate and threatened me with a $150 fine due to my items being stolen from the location while I did my 2nd return trip to the facilityand wanting to file a theft report. She stated, " if you want to call the police on us then I'll file a abandonment of goods on you. I believe the term for that action was LGP or something along those lines. She refused to do an incident report for my items that were stolen under the surveillance camera. She refused to get another manager for me to conduct my business with, she refused to remove the lock taken off my storage door..min you I just moved in the day prior & paid all my fees. However, I put their cart in my storage for safe keeping while I completed my 2nd return trip. By that time which was 7:02pm the office was closed. So she threatened me even further with theft of their goods, which was a cart (mind you they were holding my driver License in exchange)
This women is one of the most iriate, rude and unproffesional, corrupt & mean spirited women/managers I have ever come across in my 42 yrs. Of life.
Mrs. Laura is a very sweet women in which I completed the remaining of my transaction with after walking away from Pam due to her insubordination & degrading conduct towards me as a customer. This incident took place on 8/3/24 @10am
Recommended: No
Mr. Jackson
Jul 25, 2024
A pleasant experience.
Mrs. Laura was absolutely wonderful in assisting my family and I. I really appreciated her professionalism & honestly , she could teach a class on customer service. She was great! Thank u!
Recommended: Yes
Jamee Caldwell
May 05, 2024
Storage unit great
The storage unit was perfect for moving out of my two bedroom apartment. The keys were already in the unit and it was easy access. I wish there were after hours to access the unit, because 7pm is too early to close.
Recommended: Yes
Aundre Abner
Oct 18, 2023
Great Space Good Price
Number for reservation was a bit confusing but everything else was pretty smooth
Recommended: Yes
Malek Lee
Aug 09, 2023
i will never use this place again.
My unit was inside the facility. It was broken into. My valuables were stolen. Come to find out no cameras were located inside the facility. Only at the front gate . Gave me major headache when using the insurance that they provided me. -F minus rating
Recommended: No
Marie Flowers
Jul 18, 2023
Yes was good
Lisa was Awesome and helped over the phone
Recommended: Yes
Terkerius Starks
May 09, 2023
Nice property.
The only problem I had was the communication. It was like going around the world to get in contact with someone at the location. After getting in touch with Ms. Laura everything was perfectly fine after, really quick and easy.
Recommended: Yes
Nicole Tanner
Dec 04, 2022
Fast service, good pricing
Thank you! Great service. Easy process!
Recommended: Yes
Bobak
Feb 09, 2021
Employee was very good
The employee at the front desk was very good
Recommended: Yes
Mj
Jan 22, 2021
Good Customer Service
Good Customer Service and clean
Recommended: Yes
Jennifer
Dec 07, 2020
Pleases
Very good service. Switched units and was immediately accommodated
Recommended: Yes
Cory Jones
Jun 11, 2020
Great clean peaceful environment!
Great clean peaceful environment!
Recommended: Yes
Shutika Fyshe
Jun 01, 2020
Customer Service is A one.
Customer Service is A one.
Recommended: Yes
Veronica
May 24, 2020
Great Customer Service
One of the managers Dee checked me in. She was very detailed about everything! Very nice and pleasant during these unprecedented times.
Recommended: Yes
Crisma
Apr 24, 2020
Great facility
They explain everything thoroughly. Price is fair.
Recommended: Yes
Denise
Mar 10, 2020
Everything was great
Everything went according to what I neede
Recommended: Yes
Kathleen B
Oct 21, 2019
Polite and courteous employees
Polite and courteous employees! David helped me get everything settled and more!
Recommended: Yes
桓牡湯
Sep 17, 2019
My experience with the staff was great
My experience with the staff was great. I hesitated when I saw the conjested location. Otherwise no issues so far.
Recommended: Yes
sdclovesmusic
Apr 30, 2019
The online process was easy to use and...
The online process was easy to use and efficient. When I arrived onsite, the team was very cordial even if they were not assisting you. Made sure I was fully aware of my purchase. Explained all the documents I was signing. As a repeat customer, it was good to see a familiar face and continued customer service.
Recommended: Yes
Vicki Ray
Mar 29, 2019
Overall
Overall, the staff is great. Supplied all necessary information and good direction. Thanks
Recommended: Yes
Daniell Abbott
Jan 06, 2019
It's a good
It's a good place to store your personal items
Recommended: Yes
Felix
Jul 24, 2018
SOMEONE HAS MOVED INTO MY UNIT .
SOMEONE HAS MOVED INTO MY UNIT THAT I HAVE PAID FOR AND I HAVE THE RECEIPT TO PROVE IT. THE MANAGER AT THE FRONTAGE ROAD PROPERTY HAS INFORM ME THAT THERE IS NOTHING THAT HE NOR THE DISTRICT MANAGER CAN DO TO HELP ME. I AM VERY UPSET ABOUT THIS . I HAVE TRIED CALLING THE DISTRICT MANAGER " who checks his voicemails TWICE a day" , AND LEFT VOICEMAILS FOR HIM. HE HAS NOT RETURNED MY CALL.
Recommended: No
Sabrina
Jun 13, 2018
Great Service and Clean Location
Friendly, informative, efficient. This storage place was clean and orderly. I would recommend this location to people.
Recommended: Yes
Charles Fuller
Jun 07, 2018
Great service except they forgot to...
Great service except they forgot to give lock. Thanks
Recommended: Yes
Paris Hill
May 23, 2018
Very good service
Very good service
Recommended: Yes
Angela Washington
Apr 30, 2018
Very good service...freindly people
Very good service...freindly people
Recommended: Yes
Alexandra Rachel
Jan 03, 2018
I wish the gate closes sooner but I understand.
Customer service for the most part is excellent. I wish that there was like a drop down or something where the gate is because sometimes I feel like someone can come behind me since the gate opes wide and stays open for a little bit even after you have passed. But overall the location around the corner from where I am living and everything is perfect.
Recommended: Yes
T Robinson
Sep 07, 2017
Bait & Switch!!! I reserved my unit online at a specific price. When I arrived i was switched to different unit (same size) at a much higher price. The Manager on duty (Ms. Laura) was extremely helpful, professional & polite. She told me since I arrived at the unit with my furniture to take the higher price unit and my bill would be adjusted. After several phone calls, several office visits and 30 days later the price has not been adjusted and was told that I should just pay full price. WTH? I may have to move my belongings again... This is a nightmare!!!!
9.6.17 Update: My account was finally adjusted to the correct amount. No additional issues over the past 30 days and I love the cleanliness of the units and facility. Increased my rating from a 1 star to 3 stars.
Recommended: Yes
A R
Aug 10, 2017
Laura and Keeda provided great customer service. Both ladies were very helpful and welcoming once I arrived at the location. Took the time to explain everything to me and walk me over to the location to make sure I will be happy with my unit.
Recommended: Yes
Phyllis Tucker Vinson Jackson
Aug 08, 2017
Orkeedra was extremely helpful and efficient. Overall please with the service as well as the appearance of this facility. I walked in, confirmed my reservation and immediately shown my storage garage. A great experience.
Recommended: Yes
Karla Sutherland
Jul 07, 2017
My experience here over the last 4 years has been exceptional! I am pleased with the service, staff and facilities at this location. Lakeisha and Okeedra have always been extremely helpful and efficient with all of my needs and concerns. Although I'm moving out today, should I have storage needs in the future, I will be back!!! I appreciate you ladies!
Thank you for everything!
Recommended: Yes
S. Black
Feb 16, 2017
Excellent Customer Service!!
Public Storage has taken away my storage woes! The workers here are fast, friendly, and customer oriented. I would recommend this facility/company to anyone!
Recommended: Yes
Brittany Camp
Nov 16, 2016
Great Experience
My experience was great! The property manager, Nathan, was very nice and very helpful.
Recommended: Yes
Kim
Jul 19, 2016
Great customer service
The young lady who helped me was very nice. She was by herself thar day and not once did she get out of character. She made a situation that could have been very frustrating be very pleasant instead.
Recommended: Yes
Makesia Scott
Mar 02, 2016
Awesome Customer Service
I reserved my unit online and everything was pretty much done by the time I got there. The Agent at the counter was very nice and took great care of me. I have a medical condition that affects my ankle and the Agent looked for an available unit near the door so I wouldn't have so far to walk. Very helpful and professional staff. They were awesome!
Recommended: Yes
Richard Perez
Feb 10, 2016
Great help
Ms. Jackie was very helpful and great with making sure the storage was what I was looking for. Very easy and simple process with getting a storage, especially with Ms Jackie's help. The unit was very clean and simple to access. Overall great experience.
Recommended: Yes
J. Christopher
Dec 23, 2015
The People Are Nicer than the Facility
I have had a wonderful experience thus far with the staff of Public Storage on Frontage Rd, Forest Park, GA (Atlanta). They are kind, courteous, and very helpful. The facility could use a little boost. The indoor, climate controlled area is a little colder than I would like. The doors to the building are broken, and do not close of the way (which makes for a safety concern to me). Hopefully, they will get that resolved soon. The hours of operation area also lacking. 9 am - 6 pm, which makes it hard to get in under normal operating hours. However, they will make your code available for 24 hour access with a phone call. The code's access then expires the next day, but for each day that you call them you can gain acces after hours. The bathroom is very far from the climate controlled building (all the way by the office) and it only has access during office hours. That is another slight issue. I would like to see a 24-hour bathroom close to each building. And my biggest gripe with this facility it that there are NO CARTS FOR CUSTOMER USE!!! That is just nutty to me. Come on! We need to have carts to lug our stuff to and from our units. I had to buy a hand truck from Home Depot for $80, and it is till less useful than a flatbed cart. But at least the employees are awesome. They make up for the negatives.
Recommended: Yes
Ivy Smith
Sep 21, 2015
great service
i wish to have more time to pay
Recommended: Yes
S. O'Neal
Aug 18, 2015
surprise(not good)
Rented my unit online for what I thought was a good rate only to discover that I had to pay for key and insurance on top of my rental. There was no option in this matter and it increased my monthly rate from $75.00 to almost $90/month. All of this information should have been provided up front to allow for informed decision making as by the time I should up to pay its too late to do anything else. Certainly had I known in advance, I would have felt better about my decision.
Recommended: Yes
Jordan Suvak
Jul 21, 2015
Great Customer Service!
Nicole in the office was fantastic! There was a little mistake made on behalf of Public Storage when my reservation was made. She quickly corrected it and even got managers approval to upgrade my unit for the mistake. Thanks Nicole!
Recommended: Yes
Cory R
Jun 02, 2015
Friendly Staff, clean facilities
I needed to move my stuff into storage after some life events and I always knew that Public Storage was one of the best options out there. The staff at the Forest Park-Frontage Rd location were nice and helpful. The inside of the climate controlled building was clean, if not a little eerie (quiet and dark-energy saving lights, a good idea but a little scary walking into at first.). The only gripes I would have is the lack of carts after the office closes and the restrooms are locked, probably due to security reasons. I'd recommend it to anyone needing storage space.
Recommended: Yes
