Marsha D Jones
Oct 14, 2024
Frazzled
We get to the storage place. The gate entry was good. We couldn't get our storage unit opened. The lock was malfunctioning. We never got it to open. The only way to talk to someone was virtually in their office. We spent over an hour trying to open the lock code assigned to us . We finally got the lady on the virtual chat in the office to change our unit to another unit next to us. After changing units, that lock unlocked successfully. We were very tired and frustrated. It's very hard to that there was not a physical person on sight to assist us .It took way to long to get our problem solved. Because of the long delay we had to work in the dark to unload our big truck.The virtual lady Lee was trying her best to assist me, and very kind. Even with all the problems with our first impression of the storage place, it was of no fault to Lee that was trying to help with the situation.
Recommended: Yes
Joseph Tetteycambridge
Aug 13, 2024
Thank you to Jeff and Cary was very understanding and helpful. Thank you.
Thank you Jeff and Cary at Statesboro storage.
I really appreciate your understanding and help.
We are grateful and will definitely recommend this storage to friends and family.
Thank you.
Recommended: Yes
Karen Borders
Jun 19, 2024
Did this already
I already filled this out once. Moved in the same day, you have my information. Thank you
Recommended: Yes
Karen Borders
Jun 17, 2024
Quick and convenient
We needed it fast. Everything worked out well.
Recommended: Yes
Katherine Bupp
Jan 20, 2024
Quick and Easy
I needed a unit quickly and they had one that met my requirements. I was able to get my paperwork done online and then went to meet the manager. She was friendly and helpful.
Recommended: Yes
Kathy Kroeger
Oct 06, 2023
Very frequent price increases/poor management
Avoid! Find another storage place!
Positives: Clean, no items stolen or damaged (yet)
Negatives: Constant Price Increases --we had multiple units. Example $77-$94 within 6 months, $48-$55 in under a year, $167-$200 in 18 mos? (Their online sys doesn't show the complete history so hard to get exact dates. Constant increases or new mgmt are probably the reason for this.)
Security gate is open a lot when we drive past.
Mgmt has a sneaky clause in a long contract to help them selves to a (monthly insurance fee($9-10 per unit per month) when their copy of your ins proof of coverage expires. They do not notify you this is happening, they just take the money (with autopay). Even when updated ins info is supplied promptly showing no lapse or changes in coverage, they will not refund these fees. Dishonest!
Mgmt changes often. Usually young and inexperienced. Some have good cust svc exp, some do not.
We did try another storage place in Statesboro (A Affordable Stg), and it was a completely positive experience. Not a single price increase nor any extra fees. I'm betting about all other units in town are better!
Recommended: No
Silvia Kona
Jul 22, 2023
Easy process to enter and exit.
Awesome customer service from the front desk staff. She explained everything well!
Recommended: Yes
LINDA BUNTON
Mar 30, 2023
THE PRICE IS GOOD
I WILL TELL PEOPLE ABOUT THE STORAGE PLACE AND THE PRICE. THE ONLY THING I WOULD LIKE TO HAVE IN MY UNIT IS A LIGHT. IT HELPS WHEN YOU ARE TRING TO LOCATE AN ITEM.
Recommended: Yes
Nina Posley
Nov 06, 2022
No comment
It was good and very helpful.
Recommended: Yes
Sam cole
Oct 13, 2022
Price was great
So far it's doing ok can't really say anything else
Recommended: Yes
Brandy Acton
Sep 11, 2022
A great place to feel like your belongings are safe
Very friendly staff and love that it is clean and the security is amazing.. would definitely refer anyone to this facility.
Recommended: Yes
Joe
Aug 25, 2022
Don’t recommend
Rat and roach invested units. Had to throw away a lot of my stuff.
Recommended: No
Gussie Lee
Aug 05, 2022
Great Customer Service
Friendly staff and overall a reasonably priced place I love it .
Recommended: Yes
Twakivia Riley
Jun 09, 2022
EVERYTHING WAS GREAT
I got Setup on the phone with the basic information and I got to the facility everything was ready
Recommended: Yes
Lisa Hartman
May 29, 2022
Made life easier
I was able to reserve my unit online set payment arrangements get my gate pass code in unit number so that I could make my first visit their easy seamless and at my convenience. Great customer service they made my life so much easier!
Recommended: Yes
Jo
May 21, 2022
Super easy process
Move in was easy and mostly online. Would have been entirely online, and it was my issue not theirs. They have a great website, staff and the unit was clean and appears to be well maintained. Seems safe and the gates are automated.
Recommended: Yes
Alex Martinez
Apr 15, 2022
Excellent Service
The storage is clean plenty of room for what i need.
Recommended: Yes
Christine Cooper
Apr 13, 2022
Great place, awesome customer service
The gentleman that was there when I checked in went above and beyond to help me. I was extremely happy!
Recommended: Yes
Randall R. Guy
Jan 30, 2022
Great customer service!!!
Would definitely recommend them!!! Very clean!! And safe !!!
Recommended: Yes
Chad
Jan 06, 2022
Great Place
Tiffany Sturgis helped me get started with our storage units. She is top notch and very knowledgeable. Great start to the storing of our stuff. Looking forward to an awesome relationship with Midgard self storage.
Recommended: Yes
Sarah Hancock
Aug 24, 2021
Friendly staff and clean facility
Overall great place. Easy in and out with large trucks. The only issue is the climate controlled ones need more room in the door way. Had to maneuver a lot with my bigger furniture in and out.
Recommended: Yes
