Richard
Sep 02, 2022
Beware
The place is clean and well maintained. My issue with them is that they raised the rent 27.25% with no notice after 6 months.
Recommended: No
Jeff
Feb 22, 2021
Clean, easy to use facility - friendly support staff.
Storage units are very clean and in excellent condition. 3 elevators meant almost no time waiting for an elevator. Sign-up process was easy and every interaction with the staff has been friendly and positive.
Recommended: Yes
Ralph Portmore
Feb 03, 2021
All was good -- better than expected.
See above, nothing much to add. Especially liked the staff; seemed like good people, certainly well trained. Feel very comfortable having my 'stuff' stored there.
Recommended: Yes
Breena Keahi
Dec 03, 2020
Fast and Friendly
Fast, Friendly and Reliable. Answered all my questions and was in and out quick. I definitely recommend Public Storage!!!
Recommended: Yes
Karina Kehaulani Lok
Nov 28, 2020
The personnel here are the best
The personnel here are the best. Friendly and helpful for this kupuna.
Recommended: Yes
Sean
Jul 16, 2020
Super Helpful Staff
I recently rented two storage units at Public Storage on Kapiolani. The facility is clean, safe and secure, and convenient to the Honolulu, Kaka’ako, Ward, and WaiKiki areas.
The best part of the experience was the staff. Kat, Sameerah, and Dora were wonderful. Because I was getting two units and moving in that same day, they made it a team effort and all jumped in to help me. They were innovative, friendly, and went out of their way to help me. Great experience!
Recommended: Yes
Cathy Aimotoito
May 27, 2020
Excellent service
Excellent service. Easy and friendly staff. Rental went smoothly.
Recommended: Yes
brian
Mar 18, 2020
Such great customer service
I loved how professional everybody was, and the communication beforehand was amazing!!!
I had an exceptional experience at each point of the process :)
Recommended: Yes
Heather
Feb 29, 2020
Friendly Fast efficient!
Friendly Fast efficient!
Recommended: Yes
Leora Almstrom
Feb 25, 2020
Clean facility and great friendly...
Clean facility and great friendly staff. Sam assisted me and was professional and very helpful.
Recommended: Yes
Walter Yim
Dec 12, 2019
Great attitude and service.
Great attitude and service.
Recommended: Yes
Anthony Wong
Oct 28, 2019
My Review
Very clean inside facility .. climate control will save my electronics... Thanks for having carts as well.. and the employees are very helpful and polite... Lots of parking as well ... Such a central convenient location as well...
Recommended: Yes
Charles Fern
Sep 26, 2019
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Easy to register and complete contract. Good and clean facility.
Recommended: Yes
Danya Agao
Sep 26, 2019
Very helpful and I was very satisfied...
Very helpful and I was very satisfied with the storage unit I got.
Recommended: Yes
Bryan
Sep 12, 2019
The elevators were in bad condition
The elevators were in bad condition. The loading dock was dirty.
Although, the staff was pleasant and helpful
Recommended: Yes
Anastasia Baker
May 21, 2019
Chyna was awesome
Chyna was awesome, the entire experience was painless, i am so pleased with this facility, I would recommend and use in the future!! Mahalo??????
Recommended: Yes
Monique
Feb 19, 2019
The storage facility is great and the...
The storage facility is great and the staff is very helpful but the restroom is dirty and smelly.
Recommended: Yes
Heather
Feb 11, 2019
Always clean and well lit
Always clean and well lit
Recommended: Yes
Margaret Welch
Jan 16, 2019
Good place
Staff was very pleasant, setup process was easy, location is well kept.
Recommended: Yes
Robert Wrede
Jan 02, 2019
Very pleased with the facility and...
Very pleased with the facility and staff. Very clean and well maintained. Staff very pleasant and easy to work with.
Recommended: Yes
CWLL
Dec 18, 2018
It's good but can be. Enter.
Overall, it's a great facility. My reasons why I wouldn't give 5 stars is as follows: 1. Limit amount of carts available. For the amount of units on site, you figure there is more available. 2. Homeless people hanging out in the parking lot and around facility. I'm worried about safety for me and your employees. Thanks!
Recommended: Yes
Ki Gardner
Jun 21, 2018
Able to accommodate our needs on a...
Able to accommodate our needs on a short notice.
Recommended: Yes
Rashida Brown
Sep 08, 2017
I was in and out. The staff was friendly and efficient with getting my storage set up! I feel good about storing my items here for a while!
Recommended: Yes
Bliss Basciano
Sep 04, 2017
Rose is the best with customers and very cute. Oh and Joe gave me the best welcome to Hawaii and they both were on their jobs thanx !!!!
Recommended: Yes
Augie Hernandez
Aug 24, 2017
The customer service was great. Rose and Mak were very helpful in setting me up with the right unit. Also Rose was courteous and took the time to answer any questions I had.
Recommended: Yes
Faith Kalamau
Aug 01, 2017
Rose who helped me down size into a smaller unit was very helpful, nice and caring. She made my transition smooth. Her friendliness is what made business all the most sweetest. The only complaint I have iwith "Public Storage" raising my unit rent twice in 1 year. Each time you raise the rent I have to continue to downsize cause rent is more than my car payment, crazy......And it's a pain in the A$$ to always be moving all my stuffs from one unit to another. SO 5 STARS FOR EMPLOYEE ROSE, BUT 1 STAR FOR RAISING A RENT AT A CRAZY PRICE FOR A SMALL SPACE. Other than that, the facility is clean.
Recommended: Yes
Dana Akeo
Jul 10, 2017
Very friendly and thorough! Quick response and easy sign up both reserving on the Web and in person. Makerita is very knowledgeable and made sure to cover all my needs both known and unanticipated!
Recommended: Yes
Mel
Jul 06, 2017
Love this clean friendly air ...
Love this clean friendly air conditioned facility!
Recommended: Yes
Isis
Jun 22, 2017
Very helpful & knowledgeable staff
Very helpful & knowledgeable staff. Also very nice and friendly.
Recommended: Yes
Winnie Yu
Jun 06, 2017
Outstanding customer service
Outstanding customer service, I love it
Recommended: Yes
Bobbie
May 04, 2017
I'm very pleased with Public Storage
I'm very pleased with Public Storage. Everyone was friendly and helpful.
Recommended: Yes
Cari Tanabe
Jan 05, 2017
Some employees are great, some not so much
The manager, Ray and Nohe and Joe are great and service well over the many years I have been a customer. Some other employees don't show any initiative, can't carry out a simple task to clean and sweep a unit before I rent it and just don't show any friendliness or enthusiasm for their job.
Recommended: Yes
Jae Kang
Dec 13, 2016
Employees are nice and friendly!
They're always good to me. Very friendly and willing to help.
Recommended: Yes
Wine Explorer
Aug 03, 2016
Happy in Honolulu!!
Great staff, Ray is the best, always very helpful and accommodating! I have rented units at this location ongoing for the past year, the employees never miss a beat they are always there for me!!
Recommended: Yes
Mika Aldan
Aug 02, 2016
Everything's great !
Thank you for support us We are happy to use this storage Worker always Smilie and helpful I recommend this storage Was best !
Recommended: Yes
Cecelia Samuels
Jun 06, 2016
Wonderful Customer Service
Excellent staff always helpful and is very straight with you on the monthly payments involved.
Recommended: Yes
Linda Matsumoto
Apr 19, 2016
Friendly
Second time renting here and came back not only for the location but for the great customer service. Ray exemplified friendliness and very knowledgeable.
Recommended: Yes
Donn Tanaka
Apr 05, 2016
Friendly and knowledgable
Carol and Monique were very friendly and helpful. They steered me to the unit that best suited my needs. Great job!
Recommended: Yes
Lyle Lawrence
May 10, 2015
Excellent customer service and a great place to store your belongings.
I was very impressed with the people and storage site. I will definitely choose Public Storage again in the future. Ray, Sean and Steve Where awesome, as well as the young Ladies but I don't know their names. Property # 29202
Recommended: Yes
Sabrina Sumner
Feb 23, 2015
Great Storage Company
Easy, friendly, service. Very convenient to store my personal belongings.
Recommended: Yes
Marie Ebesu
Aug 16, 2014
I'm very happy with the storage unit and service!
So far my husband and I been having a good experience with Public Storage. Ty has been great, and the service has been exceptional. It would be nice to have them open till 9pm on the weekends.
Recommended: Yes
