Public Storage - Honolulu - 2888 Waialae Ave

First time moving in

At first I had questions about using the elevator, but the lady at the desk was very helpful. Outstanding customer service!

Recommended: Yes

Awesome Staff And Location

It Was A Pleasure To Have Met The Staff And Toured The Location, That Made My Choice Easy To Rent At That Location, Keep Up The Great Work Your Staff Are Doing ALOHA

Recommended: Yes

rude staff

The second time I went to put stuff in. The staff at that time was very rude. First the staff at time of renting was excellent and very professional and informative. However they did not tell me of the cart borrowing rules. Then upon second time putting stuff in the staff still did not clarify the rules of the cart borrowing. So I left and held on to the key to get another load. Then I got a rude phone call. They made me feel like I was getting scolded and it was not expressed in a professional way at all. Very belittling and not only it was once. Upon arriving back one staff lady was rude and scolded me again. Not explaining the rules Professionally at all. Then another lady didn't it again and was like now you know so Never do that again. Like I had done something horrible. Very unprofessional and rude and belittling. I understand that people may of been idk something before to make these ladies be rude like that. But they need to be clear from beginning and then professional after when speaking to Customers. It was pretty bad and luckily I'm very professional and nice otherwise I would be a very mad customer and move my things to a storage that is not public Storage. You need to speak with the staff on professionalism and being clear with rules from the start.

Recommended: No

Great Service

'Ofa was so helpful and accommodating! They were very quick to respond when I had a question about my unit.

Recommended: Yes

Any...

Professional and efficient customer service.

Recommended: Yes

Market City Public Storage

Thomas and Donna were friendly and helpful during the rental process. They made it quick and easy.

Recommended: Yes

Friendly customer service...

Friendly customer service representatives... see Donna... she's the best! Clean and secure facility. Great prices, especially online! We've been customers for about 5 years and wouldn't go anywhere else.

Recommended: Yes

Staff is grade A

Staff was friendly, professional and very helpful in providing information and making suggestions. This was my first experience dealing with a storage company and was so glad the y didn't fall down laughing at my naive questions. The location within 2 miles of the facility was a big plus. Storage area is clean and well lit.

Recommended: Yes

Not happy

I rented my unit on a Friday and was unable to go back to change my lock till Sunday. I was shocked to get an email that my unit was showing vacated and account closed on Sunday morning. I called the center and was told that during their check, my lock was not changed to my personal lock and was shown as vacated. I was very very upset. Don't you check the account before closing account by verifying by phone call? Especially when the rental was made only two days prior and two months rental was prepaid.

Recommended: No

The price I was quoted and confirmed by...

The price I was quoted and confirmed by email was not the same as I was charged when I checked in. Staff said they would have the issue resolved but I have not heard back yet. Guess I'll wait and see when the first full month's bill arrives.

Recommended: Yes

The central reservation center rep was...

The central reservation center rep was very amiable BUT quoted me the wrong unit for the price I wanted , so when I showed up at the location they corrected me with a smaller unit that was obstructed....I took it anyway but not without some confusion...

Recommended: No

Good, very good

Good service

Recommended: Yes

Renee the onsite manager went above and...

Renee the onsite manager went above and beyond to make sure my storage needs were taken care of. Clean and accommodating with easy access.

Recommended: Yes

Okay for the Price

Just moved over from Hawaii Self Storage because they were getting to expensive. At once I notice that I no longer have 24 hour access to my storage unit, there is no covered parking for loading and unloading, the locking mechanism on the lockers does not appear as sturdy as I am used to. When I ask for a cart to move things in, I was given a key to #4 and the lock wouldn't work, I had to get someone from the office to come and "fiddle" with it to get it to work. When I ask about it, I was told that they had no intention of replacing the lock. On the plus side I now have more storage space for less cost. Guess I have to take the bad with the good.

Recommended: Yes

Good value. Good folks.

The facility is clean and well-maintained. The rates are reasonable. And, the staff are courteous and authentically helpful.

Recommended: Yes

Great price and staff

Great price and staff! Donna helped us, she was super friendly and professional! She even took the time and patience to make our kids feel included in the process. Def would recommend to someone else!

Recommended: Yes

Donna and Willa are so friendly that it's simply unbelievable!!! They're like family!!! I even showed them a video on my phone where I rescued a bird and now I'm known as the 'Bird Whisperer'!!! Hahahaha! They both went out of their way to help me select the right size storage unit, they are very knowledgeable, and they spent time trying to find availability for me!!! I would definitely recommend storing here. Staff are terrific, storage units are clean and well taken care of, and this location has a huge parking lot too - don't forget about that as most other storage companies I scouted out had absolutely no parking or it was very tight. Here, you have everything you need and trust me, I have been using storage facilities for years. I have two 5x10 units here, and Willa went out of her way to make sure that both units were near each other to be convenient for me! Oh, and I almost forgot, this facility is climate controlled, which is important in this hot and humid climate of Hawaii!!! Love this place!!! - The Bird Whisperer

Recommended: Yes

I had to book a last minute storage unit and Renee Willa was helping me out. She was still in training, but she was very nice and helpful and answered all of the questions that I needed. She was also very kind as to help get me extra carts while I was unloading the big truck of stuff.

Recommended: Yes

Customer service was excellent

Customer service was excellent! Willa & Donna were both helpful, knowledgeable, and gave excellent service with a smile. They made the purchase & moving process much more bearable. Thank you!!

Recommended: Yes

SERVICE DEFINED!!! Carole, Donna and Willa made me and my daughter feel right at home bringing us chairs to sit while we waited because I had knee problems and my daughter was feeling dizzy. They came up with multiple solutions to all of our problems and met our needs with a rare sincerity and enthusiasm in their service! They are always friendly, smiling and energetic. Carole even considered adopting one of our rabbits when she heard we had to find homes for them! We have rented spaces from Public Storage in general and more than once at this particular location and have ALWAYS had great service. Moving is so stressful! It's refreshing to have the people that assist you with it do so from the only rightful place: the heart. Aloha

Recommended: Yes

Donna and Willa were great in helping me turn a bad situation into a better one.They kept their cool and gave me excellent Customer Service with a smile and lots of Aloha. As well as, "Ron" and her helper the day I was there in July. Their District Manager was also very understanding with my situation and extremely helpful in getting things worked out for me. All their Staff is tops and I appreciated them going the extra mile to get things resolved for me.

Recommended: Yes

I have been at this location for a few years and they have always been nice. I recently needed to change to a different size unit. Donna and Willa were awesome...Donna found me a new one in the size needed just a couple of doors down from my original one. They are friendly, personable and very professional. The place is clean and well maintained.

Recommended: Yes

The staff was curtious and professional.

The staff are curtious and professional. All the details were discussed in a frank and concise manner. The facility was clean and appeared to be be well managed. Subsequent visits bore out the above.

Recommended: Yes

Customer service was on point

Customer service was on point

Recommended: Yes

Keep raising rental fees once a year

Every year Public Storage raises their rental fees between $60 to $100...once a year. Are there capital improvements to justify this? Still no drinking fountain. Its been broken for over 3 years. Secured parking? Parking gate remains open, even after hours. I've seen homeless people sleeping in some of the covered areas. Any vending machines to make up for the lack of a water fountain? No. As soon as a sizable unit opens in a locally run storage facility, will move in a heartbeat. To give you an idea of rent increases; I started at $238. With yearly increases, I now pay over $525.

Recommended: Yes

Excellent

Two thumbs up

Recommended: Yes

Tifany, the manager was so helpful and must be a very valuable employee!!

The manager worked willingly overtime to accommodate my needs!!

Recommended: Yes

Your team and facility is perfect!

I would recommend your company and faculty to everyone!

Recommended: Yes

The rental went smoothly!

This place is pristine & professional. Not a problem with reservations or move in! The people are knowledgable & friendly. It's very secure.

Recommended: Yes

move in

People were efficient, happy and the move in was convenient and smooth

Recommended: Yes

Thank you

The process of switching from a larger storage unit to one 40% the size and cost was VERY smooth. Thank you at reception for helping me.

Recommended: Yes

Great Place to Store Your Stuff

Wonderfully friendly, helpful staff! Clean property and easy access to any storage unit. Fair prices for decent sized units. Nice that it is month to month so can move out anytime without contract penalties. Would recommend to everyone!

Recommended: Yes

Excellent service!

Moving is always stressful, but both Gloria and Sean helped so much with advice, showing me possible units, and then finding me the perfect space at the last minute, on moving day itself, when I discovered my furniture was too big for the unit I had chosen....

Recommended: Yes

Awesome!

Facilities and staff were great! Thank you!

Recommended: Yes