Patrick Bowling
Oct 27, 2024
Quick, helpful and clean
The customer service I received from Michael was 120%! Top notch facility and great price
Recommended: Yes
Leonard Marchese
Oct 07, 2024
Excellent customer service and quality storage at a competitive price.
The representative provided great customer service. The rental process was easy. I appreciate the options available, too. The storage facility is clean. This is a great value. Thank you.
Recommended: Yes
Dakota Russell
Jun 28, 2024
Great experience so far!
Had some issues confirming the pricing from here to their normal. But they were quick to fix it and prompt with all information needed! Facility is great!
Recommended: Yes
Mike Cook
Jan 18, 2023
Unit just like reserved
Great place! So far so good. Friendly staff and helpful
Recommended: Yes
Jeanne
Jul 31, 2022
First time customer & I was 100% satisfied!
From start to finish, Keylock Storage is designed with the customer in mind. I was very impressed with the setup of the whole facility. The staff are friendly, helpful and made me feel like this place is affordable, secure and clean. I'm a happy customer!
Recommended: Yes
Phillip Hendren
Jul 04, 2022
Easy access
Just moving in will have to see how it goes
Recommended: Yes
Brooke
Aug 03, 2021
Clean and convenient
Great people, clean facility and units, convenient. A bit pricey.
Recommended: Yes
Sharsha Holgate
Feb 09, 2021
Great service
Holly was great to work with.
Recommended: Yes
NHudock
Jan 08, 2021
Great Storage Facility
Rented an indoor 5×10. The facility was clean and secure with cameras everywhere. Pest control methods are used monthly.
Also, Amy in the front office was extremely helpful and courteous, making the move in easy. Highly Recommend.
Recommended: Yes
Anne
Jan 06, 2021
Great customer service
I was taken care of and they were very thorough with everything making sure I was all taken care of. Super helpful and nice!! 5 stars.
Recommended: Yes
Tj
Dec 22, 2020
Would recommend
Solid place, parents been using it for years and I just started.
Recommended: Yes
Clinton
Mar 19, 2020
Awesome
Great facility, great customer service
Recommended: Yes
Eric
Feb 28, 2020
Very clean...
Excellent facility. Professional and friendly service.
Recommended: Yes
J Craig Miller
Feb 09, 2020
Needed a secure and upscale storage unit and definitely found it.
The whole process is easy, professional and gave me peace of mind as it is safe and secure.
Recommended: Yes
Stephanie
Nov 04, 2019
HORRIBLE
Horrible service! I get having late fees but everyone has financial hardship and I paid them for two years! There was never any kind of assistance and fees were added every few days. You have a late paycheck and you're looking at double the cost. If you come with the rent ready to go and weren't aware of add ons then they would refuse that payment and keep tacking on charges! No staff answer during the day, making you jump through hoops to get them paid. Started moving my stuff to a storage unit outside. Found mice droppings everywhere in the unit! Don't even know what I was paying for! Might as well have set my things outside! Signed my move out paperwork and said I would be by to sweep. Conveniently was informed that I would be charged more money for an empty unit AFTER THE FACT. I'm being charged to sweep an empty unit! A courtesy! Site wasn't even safe! Had my phone stolen with my debit/credit cards. They pulled up surveillance to verify it happened on site. that's it. no help. SO extra fees after the fact, mice in the unit, stolen from while using, and charged fees when I'm not there. Wish I had never picked this place! Treated horribly! Only one staff in the whole business was polite to me.
Recommended: No
Bernard Depa
Sep 04, 2019
Very Nice
The place is super clean and modern. Good value and location. 24 hour access is convenient.
Temperature is also a great idea.
Recommended: Yes
Chris Hayden
Aug 25, 2019
Best customer service ever.
Office staff answered all question and went above and beyond to make me feel right at home.
Recommended: Yes
Philip
Aug 11, 2019
Clean friendly and secure
Moving into Keylock storage was simply and friendly. Amy made it easy. Seems like a fantastic facility.
Recommended: Yes
Ashley Jones
Jul 31, 2019
Great place
Was super quick and easy to get setup and seems clean and monitored well. Definitely recommend.
Recommended: Yes
Ivan Kezer
Jul 24, 2019
Great Facility!
Great security, friendly and helpful staff and Very clean facility!
Recommended: Yes
Jim
Jun 30, 2019
great experience with storage unit rental
Angel went out of her way to help us select our storage units. The other office staff we met were very helpful and friendly. The units have easy access and are well maintained.
Recommended: Yes
Randy Workman
Jun 07, 2019
Very clean and professional!
Key lock is very State of the art! The staff is super professional and knowledgeable. Keep up the good work!
Recommended: Yes
Thomas
Jun 04, 2019
Professional, friendly service
Found the unit clean and well located
Recommended: Yes
Matthew P DeMartile
May 24, 2019
Clean facility, friendly staff, 24 hr access
Found this place and reserved sight unseen. I dropped by the same day, met with Angel, filled out paperwork and within about 30 minutes put my lock on. Overall a great experience. Highly recommend.
Recommended: Yes
Fred
May 03, 2019
Nice and friendly employees, clean facility
I can’t say anything bad about this facility. The people were incredibly friendly, and the prices were reasonable. I found their rates to be competitive enough with anywhere in Boise, leading me to travel out to Meridian to store my items.
Recommended: Yes
Carole Hammack
Apr 01, 2019
Everything I needed, with amazing client services
Angel was fantastic! All of the details were clear, friendly and prompt. The facility is clean and easy to access.
Recommended: Yes
Alyse
Mar 16, 2019
Easy booking online
The facility is very clean and secure and staff is super nice. Highly recommend.
Recommended: Yes
Cory Campbell
Oct 09, 2018
Great facility
Great facility, felt like it was clean and secure. The pricing was good too. The only thing I wish they had was the ability to sign all the papers electronically. It took too long to get setup.
Recommended: Yes
Hadley Wilson
Oct 09, 2018
I have felt very safe keeping my items here
Amazing service! I have not felt that I had to worry about keeping my things here! very clean and amazing customer service!
Recommended: Yes
Tanya M Bako
May 08, 2018
Review
I do really like the storage unit it's nice and clean it is also maintained well but I don't like the fact that you are forced to get insurance if that's the case you should just include it in your overall price
Recommended: Yes
Cheryl
Mar 31, 2018
Great service very clean.
Good central location, easy to use twenty four hour gate.
Recommended: Yes
Chuck
Nov 18, 2017
Very clean
Found this place from doing a search for a nearby climate controlled unit, and was very impressed when I got there. The place looks very new, smells very new and is very clean. The customer service office just seems to really make you feel very warm and cozy with the wood floor and—-I don’t know, it was just very nice. Looking around their building/fort, and you just can’t help but feel very guarded.
Recommended: Yes
Amber
Sep 29, 2017
Great facility, easy layout
The layout of the space was easy to navigate and the main office was very warm and welcoming.
Recommended: Yes
David
Sep 05, 2017
Awesome experience
Would recommend this facility!
Recommended: Yes
Kassandra
Aug 20, 2017
Would recommend to a friend.
Customer service was amazing and very helpful.
Recommended: Yes
Michael
Jul 20, 2017
Very quick and friendly service
I was not really sure about this place at first because of the online scheduling we did but the staff was very friendly and a pleasure to do deal with once I arrived.
Recommended: Yes
Gregory
Oct 16, 2016
Great
Awesome units at this place. Convenient location.
Recommended: Yes
Cathy
Sep 28, 2016
Easy fast service
So far no complaints with the storage unit
Recommended: Yes
Nanette
Sep 24, 2016
Everything went smoothly.
When we showed up to sign papers and get set up we did have to wait for a good while. But the had popcorn and water and coffee for you to help yourself to. Other than that it was great. We didnt mind the wait to much.
Recommended: Yes
Paxten
Sep 12, 2016
Very new and clean
Good security and customer service so far.
Recommended: Yes
Lucas
Aug 30, 2016
Great customer service and very clean unit!
Great customer service and very clean units!
Recommended: Yes
Seamus
Aug 29, 2016
Very helpful and professional
Very polite and answered any questions I had in a professional way.
Recommended: Yes
Diane
Aug 05, 2016
Customer Service
The woman at the desk was very helpful. She was happy to answer all my questions. She was busy and still took time to take me to my unit to show me. You have a great employee there and whatever your paying her ...its not enough:)
Recommended: Yes
Virginia
Jul 29, 2016
Super clean
Selected Keylock Storage online site unseen. Pleased with my decision. Place is extremely nice and clean. Very friendly and informative staff.Would recommend to everyone!
Recommended: Yes
Kelly
Jul 24, 2016
The process was relatively smooth and fast.
The whole facility was very clean. The staff were helpful and made sure the unit we needed was available. Pricing is consistent with the area.
Recommended: Yes
Crystal
Jun 28, 2016
Wonderful
I will use them from now on and would recommend them to anyone who was looking for a well secured storage facility.
Recommended: Yes
Alex with ABC Moving
Jun 09, 2016
Perfection
If you're looking for a place to safely and securely lock away your personal items then you came to the right place. Keylock storage is not only in a convenient location but it's also 24/7! All the staff are incredibly professional and caring and made the process to getting a unit easy and affordable. They even made it super easy to transfer to a bigger unit. Couldn't have had a better experience. I highly recommend this facility.
Recommended: Yes
Daniel
May 14, 2016
Awesome
Easy and quick to sign up
Very friendly
Recommended: Yes
