Central Self Storage - Star

Worth the time

The online process was not good, but their customer service people were awesome.

Recommended: Yes

Friendly staff. Convenient location.

Great price and location in Star. Easy and convenient access.

Recommended: Yes

Very clear and easy access

I have two units and they are both great

Recommended: Yes

Central Self Storage is the worst business I have ever encountered!

We rented a storage unit at the Central Self Storage in Star, Idaho, paid for a month plus setup fees as instructed, put some stuff in the unit so all seemed good, but 11 days later on the weekend we were scheduled to move out of our house we were locked out of the unit for the whole weekend. Friday afternoon after driving 30 miles with a load of stuff to put in the unit, we get there and find that we are locked out. It was during business hours, but the office was closed so I called the number on the door and got an offsite\offshore customer service person that said they couldn't do anything, but they would have their manager call me right back and they would help me get in. We waited there at the storage facility for 1.5 hours hoping to get someone to help us get into our storage unit and we called customer service 2 more times before we finally gave up and drove back home with the load of stuff. We tried calling and emailing multiple times Saturday with no response even though their voicemail said their office was open. Finally got a call from the local manager Tuesday (4 days later). I thought maybe they would do something at least half way nice to make up for all the grief and money they cost us, but all they would do was waive the bogus late fees which were added to our account due to their mistake, and they gave us about 4 days of rent which basically amounts to nothing in comparison to all the grief and money their mistake cost us. In summary, they have an onsite office which has been closed every time I have been there during normal business hours, and they have an offsite/offshore call center that does answer the phone if you call with a problem but they can't help you, and their system seems to be very prone to making mistakes, so if a problem arises you may not have access to your storage unit for days based on our experience. I can whole heartedly say that Central Self Storage is the worst business I have ever encountered! Thank you, Brent Bowman

Recommended: No

Easy move in!

Affordable move in! I was in need of a affordable unit that was available right away...this was the place.

Recommended: Yes

Easy checkin!

Ive never had a storage unit before but this was easy and I was able to move in right away! Very clean facility.

Recommended: Yes

Door and entry system are difficult to operate

Overhead door has roll-up issues plus latch seems misaligned

Recommended: Yes

Very easy to set up and great access into facility.

Decent price for a decent spot. Close to my home.

Recommended: Yes

Good clean place!

Good clean place! A little hard to find the self-help kiosk for when the office is closed, but other then that it was a good experience!

Recommended: Yes

Awesome check in

I really appreciate how easy it was to reserve online. Showed up the next day and it was a quick and easy check in.

Recommended: Yes

Love this place

Friendly service nice storage very clean and secured

Recommended: Yes

First time storage unit customer and couldn't ask for a better experience

This was the easiest process I've ever experienced for this sort of thing and wasn't what I was expecting. I didn't even have to speak with anyone face to face! Having an option to use the kiosk was phenomenal and preferred because I was kind of in a hurry. Thank you so much!

Recommended: Yes

Absolutely wonderful experience renting from this facility!

The units are extremely clean, although one of the units I rented had not been cleaned out. So very nice to have a cool clean area to store my items in, thank you!

Recommended: Yes

very good

good, easy, clean, prompt, close by.

Recommended: Yes

Quick and friendly service

Very friendly and professional

Recommended: Yes

Thank you!

Thank you and I have already told several people about your awesome storage facility and customer service!

Recommended: Yes

Just rented my space so haven't experienced much so far.

The office staff lady was really nice, much nicer than at Republic S a few doors down.

Recommended: Yes

Very competitive price.

They were very helpful when I had to change the move in date.

Recommended: Yes

Customer service poor

Sign on the door said they opened at 10 I stayed there till 1030 and Nolan still showed up customer service representation not so good

Recommended: Yes

It seems like the office staff is short-handed.

The facility is a little hard to find, being tucked away behind a strip mall. It's hard to review, given that I have only rented there for two days. They snow plowed the streets, which I appreciated. It appears to be secure. The office is clean. They have TV cameras linked to the office. I like that.

Recommended: Yes

Person better then computer

............ ................ ................... call front desk for assistance to make sure there is a person or be stuck with a computer

Recommended: Yes

Clean unit and friendly service.

Easy access. Clean unit. Friendly customer service. Not much more to say about.

Recommended: Yes

Complimentary moving truck

Great on-site manager-Tina was very helpful! We appreciated the use of the moving truck too. Thanks so much!

Recommended: Yes

Great nice service and free moving truck.

I feel very safe storing my things here. Friendly staff, nice service and the use of a free moving truck. This was my smoothest move since leaving the service. Thanks, B.Boggs

Recommended: Yes

It was a perfect fit

This made things so much better we are delayed in permanent move in being able to unload what the movers would take was great.

Recommended: Yes

Constant renting issues and price increase after 6 months

I reserved a unit here and had issues during check in. It's rare that anyone is in the office during work hours, including the manager. Once I finally got it worked out (which took over an hour with the moving crew sitting in their truck waiting), I was finally able to unload my stuff into a unit. Well, after only 6 months of being there they raised my rates by 10% which was unbelievable! Next, my dad was moving to the area and I suggested he reserve a unit at the same facility to make things easy for us to move things between units. He reserved the unit and then shows up with a moving crew, only to find out they had rented it out from underneath him (after an hour of being on the phone with their corporate office trying to figure things out). Again, this was at 11:00 a.m. on a Wednesday and nobody was in the office. He's an elderly man and was so frustrated he left and had the movers unload everything in his garage (which completely filled it up). This means he'll have to pay another moving company to move all his belongings to another storage unit once he reserves one. He was frustrated and so am I since this seems to be the norm at this location. I have a call into the manager and am waiting for her to call me back. We'll see how she handle this situation.

Recommended: No

It is a good facility for me. It is in a very good location

I like the facility very much.

Recommended: Yes

Great service

Great place to store stuff and very conveniently located

Recommended: Yes

Storage

No complaints at this facility

Recommended: Yes

Fantastic Service - so quick and easy!

Customer service was great!! So quick and easy to get information at the site - the woman was so helpful!

Recommended: Yes

Rented a second unit and truck

Had to rent a second unit and the truck to move. Had issues and couldn't get the refrigerator dolly and was very understanding with the situation. Was able to get it 2 days later. Got it and returned it to the storage office. Thanks for being so understanding .

Recommended: Yes

Ô¡É´©ÅÔ¡É´©ÅÔ¡É´©ÅÔ¡É´©ÅÔ¡É´©Å

Ô¡É´©ÅÔ¡É´©ÅÔ¡É´©ÅÔ¡É´©ÅÔ¡É´©Å For this company and itÔÇÖs great staff.

Recommended: Yes

A very pleasant experience!

I was very impressed with the customer service I received. It was quick and easy. When I got to my inside unit I was happy to see that there was plenty of lighting in the hall and the unit was very clean.

Recommended: Yes

Prompt friendly service at check-in/rental set-up.

Price is reasonable, location is good, friendly staff and clean unit that is easy to get to.

Recommended: Yes

Service and quality were great as I expected.

Service and quality were great as I expected.

Recommended: Yes

Horrible customer service!!

I rented a storage unit online and put my card number in and thought it was set up for auto pay on the monthly storage fees. Then I received a late notice 30 days later. I called the number on the notice and asked to be set up for auto pay, but the customer service rep could not set it up for me because someone at the Star office had to do so and she would have them call me. I then tried to put my card in to pay the fees several times, each time I was told I had to call a general number to pay. When I called that number, I was put on hold for a long time, and then told again that the customer service rep could not take my card to pay the bill, and someone from the Star office had to call me. Then I got another late notice and late fee. I finally got a number directly to the Star office and tried to pay, but at this point the lady was rude and told me I should have driven down to the Star office to take care of things and took no responsibility for the website not taking my payment and the customer service reps on the phone not being able to process my payment. I work in Boise and cannot drive down to Star during the week. I have never had such a hard time paying a bill. Then the office expected me to pay for multiple late notice fees. I would steer clear of this office.

Recommended: No

Just what I needed!

The receptionist was polite and helpful, the unit and area was clean and exactly what I needed

Recommended: Yes

Clean, far from Boise, polite customer service

Very clean, pricing isnt the greatest but I’m sure they’re in demand. Seems like a safe place to leave your goods.

Recommended: Yes

Friendly staff

So far so good. Easy check in process.

Recommended: Yes

Low ceilings!

The ceilings are so low! You can’t stack as much in the unit!

Recommended: Yes

Needed a unit on the spur o the moment. Quick and easy.

Quick and easy. A pleasant experience.

Recommended: Yes

Professional and easy getting the contract,and shed info

I met the Assistant Manager who worked very professionally and quickly and as 2 others came in - she stayed professional and courteous

Recommended: Yes

Staff Was Friendly & Helpful/ Storage Unit Was Clean

Drove from OR to ID. Was exhausted, Sharon worked with me and was so helpful, it removed any stress I had about renting storage in an unfamiliar state. I highly recommend them, they are wonderful to work with. 5 stars for sure!

Recommended: Yes

Nice and easy!

Good pricing, quick service. That's all I need and I got it at Central Storage in Star :~D

Recommended: Yes

Clean, Affordable and Nice People!

We rented a 5x10 storage unit for our son. It was easy to set up thru Sparefoot. They reserved it for a few days until I could get down to Central Self Storage to pay and get the codes. The front desk lady was very nice and explained things well. The unit was inside a building (this will be cooler) and it was very clean. Overall, a great experience!

Recommended: Yes

Great and quick

They were awesome - I walked in and they showed me the unit I requested and wrote me the pricing and sizing of unit one size bigger and one size smaller. They made it very quick and easy.

Recommended: Yes

Stored a trailer

The manager was amazing. Super helpful.

Recommended: Yes

Great

Awesome, friendly, upfront about everything!

Recommended: Yes

Great

Easy to obtain and move into storage unit. Office staff very helpful.

Recommended: Yes

Great Deal

Got better price on a/c unit than others wanted for outside unit. Very happy!

Recommended: Yes

Great value for price listed and great customer service!

I would like to say I had a chance to go with another storage facility but the customer service and value I received from Central Storage will keep me a customer for years to come. I missed office hours by 20 minutes on a Saturday and had to have some paperwork finished in order to complete my move in. I called the company and within 15 minutes one of the representatives arrived and helped with with my move in paperwork and had me moving in within minutes! No hassle and no bother according to the woman that helped me! My unit was clean and available just as promised!

Recommended: Yes

Execptional

Very nice and helpful Easy process no waste of time.

Recommended: Yes

Very Clean and Inexpensive!!

I will certainly let all of my friends know of your facility. Very convenient to get into and out of!

Recommended: Yes

Great

Check-in was easy, the person behind the desk helped me maximize my move-in discount, and the unit was clean. The only thing that would improve the place is a traffic light to get back out--it's tough in heavy traffic! But of course, that's not up to the storage facility. Thanks to Central Self Storage and SpareFoot. :)

Recommended: Yes

Perfect fit

Great facility and great people with helpful artitudes

Recommended: Yes

Good size, Secure

They have a gate with a complex code to get in and out. It is only open 7 am to 10 pm so you don't have 24 access to your things but this keeps it safer. The staff are friendly. The units are very nice.It is a little out of the way for me to get to but it's worth the price.

Recommended: Yes

It is secure and quiet.

I like that I can get around the place easily and the friendliness of staff.

Recommended: Yes

Great experience

Best price in the area. Very nice facility

Recommended: Yes

Affordable and convienent!

We set up a reservation and loaded up our unit all in one day which was very helpful in terms of time! The lady at the front desk got everything taken care of quickly and had such an amazing personality as well! I feel safe leaving our stuff there and am glad I stumbled upon this place!

Recommended: Yes

Great price

Nice storage spot. Great price

Recommended: Yes

Very Clean

Great affordable rates & clean

Recommended: Yes

Great service, very clean storage unit, easy access.

Great service, very clean storage unit, easy access

Recommended: Yes

Very friendly and helpful staff. Easy to locate and access units.

This storage unit is exactly what I needed. Reserving the unit and accessing it was very easy and hassle free. The staff was very friendly and answered any questions I had. Will definitely recommend to those in need of a unit

Recommended: Yes

Lowest Price in Treasure Valley

So far, great customer service. Front office is very friendly. Supplies offered are competitively priced. FYI: Units do vary from what is listed- some are not drive-up, some have 8' door whereas others do not, some are corner units. If you reserve/hold a unit, the price can increase upon arrival depending on how many units have been rented since your reservation. Luckily, I only had slight variations and still got what I needed.

Recommended: Yes

Clean and friendly

The Central Self Storage facility in Star is super clean, reasonable, and staff is friendly and efficient. I couldn't be happier and will recommend to family and friends. I even got a second storage unit for some larger items. :))

Recommended: Yes

Just moved in but so far so good.

Office staff was nice and helpful.

Recommended: Yes

Thank you!

Our reservation was in order and ready for us on arrival. Great experience!

Recommended: Yes

Smooth transaction and quick

I had a pleasant experience at the office. The woman that helped me was very helpful and courteous. I would definitley recommend this storage unit location to my friends.

Recommended: Yes

Very helpful

Very knowledgeable and helpful

Recommended: Yes

Very nice facility!

Great customer service, easy to get around inside facility.

Recommended: Yes

Star Central Self Storage

Everything about this place was awesome, they have more to offer than is shown on the website so it was a nice surprise. The location is the only unconvenient thing for me and price made up for that. Thanks!

Recommended: Yes

We love our space and it's super cheap!

Love this storage space. Would recommend it to anyone. Staff are nice and very helpful.

Recommended: Yes

Extremely clean facility and friendly staff

The facility must be newer because it is super clean! The staff are friendly and very helpful, we asked to see some units and there was no hesitation to drop everything and take us to them. We have an indoor climate controlled unit and the price is reasonable and the ceiling height is 10 ft in there so it's a lot of room per unit. Highly recommend this place!

Recommended: Yes

Nice place

Nice place. Very clean and easy access with good service

Recommended: Yes

Start out good but they did well by me got me in the night I was here

Appears to be a nice safe place for storage and I appreciate the help of Sharon that works there she went above and beyond the night that I came in

Recommended: Yes

Awesome

Super helpful and fast service, really nice people.

Recommended: Yes

Very customer oriented

Friendly staff, everyone was very helpful.

Recommended: Yes

A great place to store the garage clutter!

Very friendly staff and great location.

Recommended: Yes

Great so far!

The process to rent was quick and easy,

Recommended: Yes

So far very pleasant to work with

So far very pleasant to work with. I like the inside entry to my unit and the convenient location off Hwy 44.

Recommended: Yes

Location was convenient

So far A good experience and the unit was nice and clean

Recommended: Yes

Very quick and efficient with great customer service.

Great price and customer service. Entire process took about 20 minutes. Would definitely recommend!!

Recommended: Yes

Friendly staff and a nice facility

Very pleased so far. Moving in was fast and easy. No issues at all.

Recommended: Yes

clean facility

The girl at the front desk was very helpful and professional. The facility was spotless. The prices are fair.

Recommended: Yes

excellent

good price and location.friendly staff and helpful

Recommended: Yes

very clean and professional

Everyone has been very helpful and the unit was the nicest I've ever used.

Recommended: Yes

Great!

Recommended: Yes

very cooperative with customer

Lisa Byce (sister in-law) to me ,David Chaidez, seemed to be satisfied with the unloading and storing my belongings at your storage facility. I was very glad to hear that my things were in a nice safe facility. Thank you for your service.

Recommended: Yes

Very courteous and helpful lady who checked us in!!! Happy so far!

So far, so good! We are very pleased with the service we have received at Central Storage, Star, ID. Dona

Recommended: Yes

We are pleased with the service offered us by Central Self Storage.

Thanks for your great service at Central Self Storage on move in day!!!

Recommended: Yes

Clean, seems secure. No worries.

A trash receptacle would be nice as well as moving dollies.

Recommended: Yes

Great Location and Staff

We are moving from Cascade and waiting for our house to be built in Eagle. The staff (Tina) in Star was easy to work with and really helpful. We ended up moving into a 12 x 20 for furniture and boxes and a 5 x 10 for stuff we may need during our "homeless" state. Also got an RV spot which was a lot bigger than anywhere else. Tina accommodated us with no problems. And it is close to where we're building so a short move-in drive. Can't ask for more.

Recommended: Yes

Very Friendly

The facility was very clean, as well as the staff being very nice, and helpful.

Recommended: Yes

Great Storage Facility

Very last minute my husband and I decided to clean out our garage and needed a place to store our stuff. Central Self Store - Star had a storage unit available that day. It was a little further out but the price fit our budget perfectly. The staff was friendly and the storage unit was clean and was just what we wanted. I love that we didn't have to sign a contract and can go month to month.

Recommended: Yes

Nice & clean, good access, & polite customer service

Good service & clean units with easy access

Recommended: Yes

outstanding service

From the first phone to the last day i moved out, the staff went beyond my expectations in helping me. It was great in doing busness with them.

Recommended: Yes

Overall great experience!

Easy reservation process. Loved getting 1 month free rent. Clean facility. Feels very secure. Definitely recommend.

Recommended: Yes

A pleasant experience!

Everyone I have dealt with has been very pleasant and helpful.

Recommended: Yes

great experiance

They made it easy and were very nice.

Recommended: Yes

i really liked your truck service. that helped my move alot

loved everything about my rental

Recommended: Yes

Great so far

Nice facility and the price was right.

Recommended: Yes

super storage!

Friendly customer service, great prices...what's not to love?

Recommended: Yes

I love this storage place its truly the best! :)

Hello everyone if your looking for the best cleanest and friendliest service. This is the place, make a reservation and the first months rent is free on selective units.

Recommended: Yes

best value in the whole area

In addition to being one of the most conveniently located facilities, we found the best price and great move-in promotion to be unsurpassed in our vicinity. The various storage unit sizes available made it easy to choose the perfect one for our needs. We won't have to look any further the next time we require storage solutions!

Recommended: Yes

Storage is secure

Great place nice people looking foward to keeping my stuff here

Recommended: Yes

Good location, easy access

Recommended: Yes

great value

best price in town. I like the yard sales set up by the owners. makes it easy to get rid items you no longer need.

Recommended: Yes

Awesome!

Super friendly, clean, and very convenient locations.

Recommended: Yes

The staff made renting an unit extremely easy and a friendly experience.

Recommended: Yes

Great service, clean place, well secured

The receptionist was great and super helpful. The place was really clean and well secured.

Recommended: Yes

My experience was fast easy and hassle free.

Recommended: Yes

Great service! I received exactly what I was looking for at an affordable price.

Recommended: Yes

Nice staff (Sharon), but please allow a customer to borrow a dolly. It would be reasonable to leave a credit card deposit . Very difficult otherwise to unload, especially to center aisle units!

Recommended: No

Easy

Recommended: Yes

Easy. Self service machine WAY too loud

Came in on a Saturday. Used the automated machine. It was easy but so loud you could hear it from the car with the windows up music on.

Recommended: Yes

Very good coustomer services and security of my property, thank you so much for everything.

Recommended: Yes

Easy to move into. Execellent experience.

Recommended: Yes

So far a good experience.

The price here is good and the facility is huge, but it is a little out of the way if you live in Boise.

Recommended: Yes

Great customer service! Clean facility!

Recommended: Yes

Recommended: Yes

Recommended: Yes

Clean and affordable with friendly service!

This was my first experience renting a storage unit and the staff was absolutely wonderful. They have very clean units and are a great, affordable price. No complaints at all!

Recommended: Yes

Great Value

We selected this unit even though we had to drive about 7 miles from our home in Meridian - because the price was about 20% lower than close-in units; and they offered a free 1st or 2nd month rent. This was true even though we told the manager we'd only need the unit until our house sold, and was told that was fine... friendly staff even offered a significant discount on boxes, which we didn't even ask for. Great security, clean storage units, and easy access.

Recommended: Yes

outstanding

Recommended: Yes

everyone here is so nice

Recommended: Yes

The BEST

Recommended: Yes

Just Great!!

Recommended: Yes

Great value and location for us. Fast, friendly service.

Recommended: Yes

Nice staff!

Recommended: Yes

positive experience friendly personel

Recommended: Yes

Really good and helpful.

Recommended: Yes

Tyson and Shauna were the very best and so helpful to me in all ways, I really appreciated the help and also support during this difficult move.I also spoke with someone else and they were good to cant remember her name...

Recommended: Yes

We have had 2 units for a year. Everything has been smooth! Loved using the ride. Great service.

Recommended: Yes

Recommended: Yes

Steven P. very professional and nice

Recommended: Yes

Fast, friendly and very efficient.I will definitely always choose you first and recommend anyone to your facility.

Recommended: Yes

Serena is very knowledgeable, courteous and professional. Manager's Response: Mary, thank you for the review! As always, it was a pleasure to assist you! Serena, Manager

Recommended: Yes

Excelent! Friendly, flexible staff

Recommended: Yes

The manager was friendly and helpful. I'll definitely use you for all my storage needs!

Recommended: Yes

Recommended: Yes

The staff was extremely professional and kind. The facilities were well kept. Calls returned were quick and efficient.

Recommended: Yes

Steve was wonderful!! Great customer service!

Recommended: Yes

Serena - in Star ID

This manager deserves a raise and is worth every penny - great support and helpful beyond belief

Recommended: Yes

Nice facility, friendly service, great price

Recommended: Yes

Great experience overall

Recommended: Yes

The staff was prompt and very helpful and thorough. They went above and beyond to meet my needs.

Recommended: Yes

Great price for what I needed. Nice people.

Recommended: Yes