Public Storage - Arlington Heights - 20 E University Drive

Easy online reservation

Overall, good experience here. Reserved my unit online and it was very easy to do. The facility is clean and well laid out. Only challenge I had is that there were only two carts for the building my unit is in and both were in use when I got there to unload.

Recommended: Yes

Great Value Great Staff

Very clean, affordable and amazing help was available during our move in. Courteous and very helpful staffer was on site which made our move in very easy. I wish I had gotten her name.

Recommended: Yes

The key pads are hard to reach.

It’s a very large facility. The map was inaccurate to the storage location. It should have directed me to a different elevator which was closer to my unit.

Recommended: Yes

Clean facility with a lot of options

The facility seems nice and that it has many storage unit size options.

Recommended: Yes

Moving. Needed storage. Facility very convenient and priced fair.

Convenient. Available. Price fair. Helpful at check in.

Recommended: Yes

Clean, bright, contactless set up

Easy sign-up, contactless setup

Recommended: Yes

Very Friendly

Very Friendly and was done in about 20 minutes

Recommended: Yes

I was not told that the door and hall...

I was not told that the door and hall were smaller than the roll up doors,making it more challenging to move furniture into it. did i even have a option?

Recommended: Yes

Rob was extremely helpful without being...

Rob was extremely helpful without being disingenuous or overbearing. I felt informed but not overwhelmed. I would definitely recommend this location.

Recommended: Yes

Professional and well informed

Professional and well informed

Recommended: Yes

Desk manager was friendly

Desk manager was friendly, explained units available, showed me one in my size. It had a recent squirrel issue and the manager was not sure it was totally ready. He showed me another that was just fine.

Recommended: Yes

Paula was very helpful from showing me...

Paula was very helpful from showing me the unit and then the next day checking me in and answering any questions.

Recommended: Yes

Helpful staff and a clean

Helpful staff and a clean, well maintained facility.

Recommended: Yes

On day two the elevator to second foor...

On day two the elevator to second foor not working for three days. Carrying the boxes up the slippery stairs was exhausting. Not a good experience.

Recommended: Yes

Aden is AWESOME!!!!!

Aden is AWESOME!!!!!! She is friendly, respectful, helpful and through. She answered every question and concern. Contact me to inquire abt my lock not being on my unit. I am so grateful for her going above and beyond in her job duties. I have and will recommend her public storage location to everyone I know and talk to. I talk a lot (laughing)

Recommended: Yes

There was a mix up in the reservation all is good

There was a mix up in the reservation, but it was resolved quickly. Great customer service Arlington Hts., IL 60004

Recommended: Yes

I am so disappointed in the payment and...

I am so disappointed in the payment and response system. I could not log into to view my account --I tried to enter the contact information and I never received a response. I assumed that I was set up for automatic bill pay but when I was not I was charged an additional ten dollars for paying by phone. Than I decided to call and have my account information straightened out and the account operator told me that there was a different four digit number associated with my account. My drivers was copied when I was there, so I do not know what the issue was--my husband had an account years ago, but that contract was terminated, so I do not know if it was his. All I know now is that they have not fixed my online user login, the four digit code with my reservation is wrong and I was charged 10 dollars extra because this was not fixed.

Recommended: No

Kelly is the best!

Kelly the property manager is 110% customer service oriented!! She was friendly, fast, and helpful!! She met and exceeded my needs. Definitely my best experience at a storage facility!! A++++

Recommended: Yes

Descent place got an incredible deal by reserving a unit online!!! Place has well kept amenities such as working keypad gate nice big elevator and plenty of unit types to choose from. The only thing better than the convenience is the help from Kathy! She was very helpful and offered me great advice about storing my items and explaining every detail from entering and exiting to signing the lease and insurance paperwork. Thanks Kathy I'm very comfortable with my storage choice!!

Recommended: Yes

Hi it was my first time dealing with storage and when i was at the facility I was well greated by David and he help me understand all the details regarding renting a storage. He also helped me by providing valuable advice regarding packing and packing material.

Recommended: Yes

Quick easy and efficient! Kathy was super helpful with getting out storage setup. Great service.

Recommended: Yes

Kathy and David are so personable and so nice to talk to. She's an asset to the company, always delightful with a smile on her face, and willing to help. I've resided here for ten years and Kathy has been great during my entire stay.

Recommended: Yes

Kathy was really helpful and friendly. She explained everything I needed to know clearly. She had a positive attitude. This location was very clean and I felt safe going there. I recommend it!

Recommended: Yes

Excellent customer service

I had a wonderful experience with my rental agent. Even though she was clearly under the weather; she took the time to meet all my needs. I understand she is relocating soon and I can only hope that her replacement is as kind and efficient.

Recommended: Yes

Great service

Great service. Nice staff. Clean facilities

Recommended: Yes

Great.

Great Everything good.

Recommended: Yes

The Service is Top Notch

Kathy and Hattie, who cover the office at different times, were each outstanding in their caring service to help me get set up, and get a discount. They couldn't have been better.

Recommended: Yes

Keisha and Kathy are Great

5 Star experience!

Recommended: Yes

Nice and Easy

Checked in with Kathy she was great. Ensuring we had plenty of space in our unit based on needs. Very little hassle and no up selling pressures... Short stay but I would use again.

Recommended: Yes

More clearly informed of financial aspect

The facility is very clean and easy to get in and out of and secure. The staff was friendly enough. I do have a issue with the way the financial aspect was explained or, in this case, not clearly explained. Clearer expectations need to be set forth in regards to exactly when payment begins and how much it will be.

Recommended: Yes

Great Service

Very friendly staff at the Arlington Heights location. I was very happy with the service and kindness.

Recommended: Yes

Very courteous

Moving is a very stressful experience, I am down sizing I needed storage all the specialist I saw at the Buffallo Grove the Rand road ended up at the one on University drive these ladies are exceptionally nice and professional. I was pleased with my experience and will never forget. Thank you!!

Recommended: Yes

Great experience at Public Storage

I have never needed to store my personal belongings in a Public Storage before so I had no idea what to expect. The experience was so flawless!! Kathy the manager at the particular location in Arlington Heights, IL was so nice and helpful. Glad I did it and glad I did it with Public Storage.

Recommended: Yes

Good facility and good staff.

I use this property often as it is ideal for storing household goods. Many units are inside access only, which lends a level of protection for climate sensitive items without the additional cost of climate control. Kathy is great at handling all aspects of use. She knows her business and strives to give good customer service.

Recommended: Yes

Has you best interest in mind

I had a good experience with Public Storage, especially when I was leaving. They were accommodating and had my best interest in mind as I was reimbursed for the month I prepaid for, but did not use. I would go back to them if it were needed.

Recommended: Yes

Convenient, spacious per needs & cost effective storage

I'm damn pleased with public storage and would recommend you to book this online for discounts. Itsconvenient, spacious per needs & cost effective storage.

Recommended: Yes