Public Storage - Calumet City - 2004 Dolton Ave

It wasn’t a very smooth transition

I was having a very bad time, had to get all of my things and put them in storage. They provided a lock that doesn’t fit the latch on the storage space. I’m moving my things out in days and taking them elsewhere because when I realized the lock didn’t fit , I went to a closed office. Nobody answered the phone, and I put in a online complaint through the app and nobody got back to me. I had to leave my things in the facility unsecured, had to take a trip to Walgreens and buy a lock I shouldn’t have had to buy to begin with. To pay over a hundred dollars for such an experience was beyond me. I’m big on customer service and apparently this facility isn’t.it’s not even the money, it’s the principle, and I’ll be moving my things out tomorrow, only days into them being there. Even if it comes at a loss, I’ll go somewhere, where I’m valued as a customer.

Recommended: No

I would recommend

I would recommend. But there's too many hidden fees you have to look out for. The staff is very knowledgeable with what they're talking about but the hidden fees and extra services that I don't need is totally insane.

Recommended: Yes

Kennie was great and even stayed late to make sure I had a space after driving to many storage company's thanks so much!

Recommended: Yes

Kennie just saved me 104.00 per month. I am so excited to have money in my pocket!

Recommended: Yes

We rented a space over the weekend with Kennie. Customer service was great. The place was nice and clean.

Recommended: Yes

Went to make a payment for my storage unit and Gloria provided EXCEPTIONAL service. She was knowledgeable and courteous. Hope to see her friendly face when I make my monthly payments!

Recommended: Yes

It was her voice that initially drew me in over the phone: professional tone, authoritative, and honest. I was just curious to see who this individual was that sounded like they should be doing voice-overs for commercials. So I drove over to the PS on Dolton Road, and I got the opportunity to meet the manager, Kinney. She was even more charismatic in person and I was impressed how she handled the clients like she was a stock holder in the REIT (Real Estate Investment Trust), that owns the company, Public Storage, headquatered in Glendale California. Before I knew it, we were laughing and talking as we rode on the golf cart to view a possible storage space. I loved the spaced she chose as its always been a lucky number for me. She gave me the keys to the space, we went back to the office, signed the contract and I was off to pack up my belongings. It wasn't until I returned with a full truck, and movers in 90 degree weather that I realized that I couldn't find the keys to the storage space. And, it was after hours on a Saturday. Luckily, PS was open on Sunday and I phoned Kinney and left a message panicking that I couldn't find my keys. She called back right away and told me she had found them still in the golf cart. The only problem I had was the movers couldn't come back to finish until after the office was closed. I couldn't come to get the keys before the office closed. Kinney informed me not to worry and put them in an envelope and put them in a safe place until I could arrive. This is my first time using a storage facility in decades and I've heard many horror stories. But this facility stands head and shoulders above the rest, even within this company. Because of Kinney's dedication and professionalism, I can rest peacefully at night knowing my belongings are in a safe place. Thanks Kinney for such an incredible job and you really should consider doing Improvisation. You have the personality, the charisma, and definitely the voice. Best regards,

Recommended: Yes

Good Customer Service

Good service, good prices, quality units.

Recommended: Yes