Robert Wenc
Apr 06, 2024
FANTASTIC
Pulled in lady was there and shown us my spot.great place for a great price.first month only a buck can't beat that.
Recommended: Yes
Jay Gonzalez
Nov 04, 2022
Simple and straight forward rental
Shopped around a few local places and this was the best deal and just as important, the process was quick and easy. Other places took longer to describe all the extra fees and steps than this place did to actually set up and pay for the rental.
Recommended: Yes
Spc
Jan 23, 2022
Great place for storage solutions
Terrific place to store your stuff
Recommended: Yes
Geri Monicke
Oct 11, 2021
Storage made simple
Searched online for a storage space for my travel trailer. Found the right space at Public Storage Carpentersville. I was able to reserve the space and complete all of the paperwork online. Received a text with the gate code and instructions. All accomplished in less than an hour!
Recommended: Yes
Paul Downey
Feb 18, 2021
Disappointed that snow was not removed.
I had scheduled the drop off of my trailer days in advance. When I arrived I was told there was a little snow back where I was to park the trailer. I realized too late that there was at least 8 inches of snow. I buried my truck and trailer. I spent 4 hours shoveling as I waited for the snow removal company to show up. The attendant that day was very nice, but it seems that this was out of his control. In my simple mind, I had made an appointment to drop off my trailer so it seems that management at this facility should have ensured that the snow was removed. To clarify, it had not snowed for several days so this was no surprise. I had traveled from South Dakota the day before and had planned to travel back that day. Due to this snow delay I could not get back to South Dakota and had to stay an additional night in a hotel. This failure to plan cost me in excess of $100.
Recommended: Yes
Vic
Dec 24, 2020
Great location, nice people
Great storage facility and very helpful staff!
Recommended: Yes
Patsy Bruns
Jun 12, 2020
The Carpentersville Public Storage
The Carpentersville, IL location is amazing. Samantha is a huge reason why I chose to store at this location. Her kindness and friendliness are better than anyone I have ever observed. The property is always clean and well maintained.
Recommended: Yes
Michael
May 08, 2020
very convienent ,clean ,easy to talk to.
my only problem is the move in special they say its a dollar for the first month they started charging me right away . I should probably note that I haven't talked to them yet.
Recommended: Yes
Geraldine Richmond
Apr 08, 2020
The gentleman that help was very...
The gentleman that help was very knowledgeable and pleasant
Recommended: Yes
Anthony Richardson
Oct 21, 2019
My experience with Public Storage is...stress free
My experience with Public Storage is excellent
Choosing Public Storage was the best thing for me
The Registration was a easy procedure with the helpful staff
I'm totally satisfied that my personal things are stored in a secure storage location
Recommended: Yes
Anthony Thomas
Aug 16, 2019
Fantastic service & storage
Samantha was fantastic. She got my paperwork, locks and space through so fast. The storage unit was clean, and at no point did I feel like I was rushed or forced over a barrel with "options".
Recommended: Yes
Donna Kempkens
Jan 22, 2019
Rachel was very helpful
Rachel was very helpful, courteous and professional. She helped me get the right unit for what I needed.
Recommended: Yes
Anna Richardson
Oct 24, 2018
At no time during the reservation/quote...
At no time during the reservation/quote process was I told that I HAD to purchase their specific padlock and insurance. If I have to sign something that states they are not liable for any theft then there is no reason for me to get those items from them. I will be removing my stuff from storage with them as soon as possible and will be sure to share with anyone and everyone not to use them for any storage needs
Recommended: No
Michael Buresh
Aug 24, 2018
Everything as advertised
Good staff,communication,and facility.Price was best around..
Recommended: Yes
Deniese Meyer
Jun 06, 2018
Quick n Easy
Quick. Easy. Friendly staff. Clean hallways in climate controlled space. Only reason not 5-stars is that the online price for the unit I selected/reserved was a slightly lower price than what it translated to when I signed everything on-site and picked up my keys. I even showed the employee the online price and she couldn't understand why they didn't match. So I'm paying slightly more than what my online booking indicated.
Recommended: Yes
Rande Knabusch
Apr 26, 2018
Great service !!
I was very happy with my experience with Public Storage. Helped my nephew the weekend before.
Recommended: Yes
Lenell Brantley
Sep 10, 2017
Thanks Samantha for all the info and help and making my experience a good one..
Recommended: Yes
Heather
Aug 31, 2017
Samantha was a pleasure to work with
Samantha was a pleasure to work with. Very knowledgeable and helpful. Great pricing.
Recommended: Yes
Sandra Perry
Aug 16, 2017
Samantha was amazing to work with. She is extremely helpful and very knowledgeable. She made this experience easy and effortless. I would highly recommend this business. The facility is very clean very well taken care of and very secure. This storage facility offers peace of mind for your storage needs.
Recommended: Yes
Crystal Moon
Aug 01, 2017
Samantha were the best in everything from customer service through final signing the contract. She was a life saver with helping me holding and keeping me posted with a parking spot availability till we finally got signing up the contract. Thank you for all your help and support
Recommended: Yes
Satkiran Bilkhu
Jun 10, 2017
After a long drive and trouble with traffic Samantha greeted me with a smile. She also kept in touch prior to my arrival to ensure our appointment and was very flexible. She showed me to my unit and kindly explained the lease. I am very happy that I chose Public Storage. Samantha is a kind person, professional, and very caring. I recommend this storage facility and have confidence that Samantha will provide the security, service, and care you are looking for. Thanks Samantha! See you around!
Recommended: Yes
Carolyn krantz
May 15, 2017
Kaylee had to work hard against Murphys Law including the computer crashing when I came in to rent. It took some time but her calm and persistence was impressive and she got me my space. Then follow up by Samantha the next business day made the customer service here hard to beat.
Recommended: Yes
Heather Mccombs
May 07, 2017
Samantha at the Carpentersville ...
Samantha at the Carpentersville location was amazing! Very helpful and was so patient with me as I had to bring my 3 and 1 year old with me to set up my account. I would recommend PS based on her customer service! Once again she was amazing.
Recommended: Yes
Georgette M
Apr 26, 2017
Great experience
Samantha was amazing at explaining everything, and just took great care of us all around. Will definitely recommend this location to anyone with storage needs.
Recommended: Yes
Elizabeth Noffke
Jan 19, 2016
Samantha is awesome
My husband and I chose the Carpentersville location, due to reasonable pricing and its security. Samantha, the site manager, was so friendly. She went over all of the options available to us and made the experience quick and headache free.
Recommended: Yes
Gloria Haberstich
Nov 19, 2015
Carpentersville
Samantha was very efficient and helpful. Registering for the locker took less time than I expected. Everything went smoothly and I would recommend this facility.
Recommended: Yes
Jorge Perez
Mar 18, 2015
Great Place
This is my first time renting a storage unit and i have to say it has a great experience. The staff was more than wonderful helping us set up everything and assisting in how to store items. The hours are great and the price we got was awesome.
Recommended: Yes
Christian Serediuk
Dec 16, 2014
no stress storage
Very friendly staff. Made it Easy and simple to rent a unite
Recommended: Yes
