Public Storage - Chicago Heights - 1505 Western Ave

Overrated

Spaces too small and no 24hr access there

Recommended: Yes

Place is clean and tidy with positive...

Place is clean and tidy with positive staff

Recommended: Yes

Sony

Sony, the store Manager, was amazingly helpful at all times she made sure we had an amazing experience.

Recommended: Yes

Sony was awesome and professional

Sony was awesome and professional

Recommended: Yes

They should include the lock price with...

They should include the lock price with the storage price when you booking it on line

Recommended: Yes

Great experience with manager Kyle

Great experience with manager Kyle

Recommended: Yes

I am satisfied with the service Ebony...

I am satisfied with the service Ebony the property manager has served me. Her help was great she knows how to give your company the best service. Getting the unit correct and explaining all the process was so helpful.

Recommended: Yes

I had a pleasant experience and it was...

I had a pleasant experience and it was easy to sign up and get my storage unit.

Recommended: Yes

Completely satisfied!

I enjoy the fact that I purchased storage space through Public Storage. I'm releaved that I got hooked up with a great deal and a fair price. I also appreciate the excellent service from the manager and for how polite and respectful she was to me.

Recommended: Yes

Nice storage

Very clean and safe for your belongings..

Recommended: Yes

I had to pay an additional fee to the moving company to store my belongings overnight due to my unit being locked without my knowledge. I understand the policy of having to lock the units overnight however, this was never mentioned to me nor is it listed in my contract. If I were made aware I needed to provide a lock that day I would've done so. I called customer service and they were unable to locate where it states in my contract the unit will be locked by the facility if a lock is not placed the day of move in. I called the manager at this location Thomas Menard and received a voicemail...After moving my belongings out of the storage unit I was able to speak with Tom in person. He understood my frustration and waived my final bill due to the miscommunication. I appreciated the customer service provided by him and his staff!!

Recommended: Yes

I would recommend this facility to anyone. The service was great Deshayla and Crystal are very pleasant and made the process very easy.??

Recommended: Yes

Great people very nice, Nina is very sweet and great person

Recommended: Yes

I recommend this location to all of my peers. Dashaya was extremely helpful and very friendly. She answered all of my questions with pure expertise. It makes me happy to have such encounters with people in customer service. Keep up the good work.

Recommended: Yes

Smooth transition

Ebony is phenomenal and very helpful !!! She made sure I received the best deal for my money and the size of the unit I was looking. Great way to run a business ?

Recommended: Yes

Ebony here was really nice knowledgeable friendly and funny we talked about family kid's life all while doing the Rental process. I was having a bad day and she really brighten up my day just with her encouraging words thank you ebony for making my day better. ebony here was very friendly and I love her personality she is such a people person you don't get great customer service now a days but you will here at Public Storage. Ebony I really hope you get your Sundays off you are Beyond a blessing and helpful keep praying for them Sundays girl.

Recommended: Yes

wonderful

I love the courtesy the agent presented very well

Recommended: Yes

great team work

The manager on the two young ladies were very professional can't member there names very helpful and people person .sorry the dark tall & short and light skin lol???

Recommended: Yes