Markita M
Aug 14, 2024
Good service
Good storage place good setup
Recommended: Yes
Alex Calderon
Nov 13, 2023
Exceptional Storage Experience with CubeSmart – A Customer Service Marvel!
I recently had the pleasure of utilizing CubeSmart's storage facilities, and I am beyond impressed with the seamless setup process and the outstanding assistance provided by their customer service representatives.
From the moment I walked into the facility, I was greeted by a clean and well-maintained environment. The CubeSmart team exuded professionalism, making the entire storage setup process effortless and stress-free. The facility was secure, and their state-of-the-art security measures gave me confidence that my belongings were in good hands.
What truly set CubeSmart apart, however, was the exceptional customer service I received. The representative I interacted with was not only knowledgeable but also incredibly friendly and patient. They took the time to understand my storage needs and guided me through the available options, ensuring I selected the most suitable unit for my belongings.
The representative's attention to detail and willingness to answer all my questions made the entire experience feel personalized. It's evident that CubeSmart values its customers, and their commitment to providing top-notch service truly shines through.
Additionally, CubeSmart's online portal and account management system are user-friendly, allowing me to easily access my account information and make payments hassle-free. The convenience of their services, coupled with the outstanding customer support, has made CubeSmart my go-to choice for storage solutions.
In conclusion, I highly recommend CubeSmart for anyone in need of reliable and secure storage facilities. Their commitment to customer satisfaction, coupled with a streamlined setup process and a friendly team, makes CubeSmart a standout choice in the storage industry. Thank you, CubeSmart, for making my storage experience truly exceptional!
Recommended: Yes
Claire Crenshaw
Sep 12, 2022
Great customer service
Clean facility, great customer service and easy booking.
Recommended: Yes
LT
Apr 11, 2022
decent rental gets the job done, not much to call home about
this facility didn't share up front that insurance was required on all storage units and I ended up spending around $600 more than I anticipated, very disappointed in the lack of transparency. was also disappointed in the lack of flexibility regarding long-term rental discounts. the unit was clean and came with a cute "swag bag." the facility is way too hot and undergoing renovation. the sales person was efficient, friendly and offered great advice service.
Recommended: Yes
慣汲
Mar 14, 2022
Clean and organized
very clean and organized, customer service was very friendly. would recommend to anyone looking for some extra storage
Recommended: Yes
Jen
Feb 21, 2022
Anazing
Amazing and very helpful helping with storage
Recommended: Yes
Jen
Feb 21, 2022
Great
Great and very helpful with my move
Recommended: Yes
Brandon
Jul 26, 2021
Super easy
Within minutes we had all the information we needed and were moving our property in
Recommended: Yes
Pamela
Mar 10, 2021
Great Customer service!
Great Customer service! Hector was nice and friendly.
Recommended: Yes
Victor Anrango
Mar 09, 2021
Okay
It's ok , the cube it's to small and take to much time the elevator to get it
Recommended: Yes
Aleks
Mar 02, 2021
Easy access and competitive pricing
Friendly staff and easy access. The facility is clean and arranging for a unit took almost no time.
Recommended: Yes
Terri Cavanaugh
Mar 02, 2021
Good Experience, need a map
Easy experience. I would just recommend you hand out a map to renters. Space is so large we easily got lost trying to find the storage space.
Recommended: Yes
Jennifer Soto
Mar 01, 2021
Would definitely recommend
Great experience so far. The facility is user friendly and staff is very helpful.
Recommended: Yes
rachael
Sep 05, 2020
Convenient and safe storage
reserved a unit online after shopping around for a close, correctly sized, and affordable storage unit. I came across cube smart and found it to be significantly cheaper. I was able to get a tour the same day before paying and moved in within a few hours of making the reservation. The entire process was super thorough- we were shown where to pull in, how to use the garage doors and elevators, saw the unit, etc. The storage is very safe, clean and temperature controlled. Everything is passcode enabled except the unit itself, which came with three copies of the key. The lock types are specialized and not your average padlock. If someone were to get in with bad intentions, it would be hard to imagine them getting into a unit successfully. Cubesmart also offers insurance thats straightforward and affordable, so I have no worries about by belongings being safe. Highly recommend!
Recommended: Yes
Dennis Moreno
Aug 04, 2020
Helpful staff, Great facility, Easy access.
First time using a storage space. Was a seamless process with helpful staff. Definitely a positive experience
Recommended: Yes
Jacquie
Jul 21, 2020
Not enough carts
My biggest complaint is they don’t seem to have enough carts for people. I had to wait ~20 minutes to get one, and the person before me waited even longer. Otherwise, the staff was helpful, and it seemed to be clean. It is climate controlled, but the climate is set at a warm 80-85 degrees.
Recommended: Yes
Olivia
Jun 25, 2020
Great experience
It was a great experience for a good price.
Recommended: Yes
ali
May 07, 2020
Atease
From start to finish very professional and highly respect social distancing requirements.
Recommended: Yes
Ming
Feb 24, 2020
Great customer service
Easy and willing to spend the extra time with my questions
Recommended: Yes
Niki
Feb 18, 2020
A++++
Super simple, employees were all very helpful & friendly, facility is clean & not sketchy. Definitely recommend it!
Recommended: Yes
Gabriel
Jan 15, 2020
Very clean attentive, nice facility.
Good new facility. The garage was very clean, elevator worked and was definitely temperate controlled
Recommended: Yes
Daniel
Dec 13, 2019
Great Price and temp controlled
Great price for a 10x10 unit.. $100 cheaper a month then another storage company down the block.
Recommended: Yes
Zoe
Sep 11, 2019
Incredibly easy process
Affordable and easy! Extremely pleased with the experience.
Recommended: Yes
Pedram
Aug 19, 2019
Smooth Move
The person who helped me check in was very helpful and knowledgeable about the facility and different options available to me. The unit itself was clean. I would recommend CubeSmart to a friend
Recommended: Yes
roxi
Jun 17, 2019
good deal
Just enough space that we needed. Customer service was great!
Recommended: Yes
Lourdes Bosque
May 08, 2019
Emergency storage needed
Team work together and they were great clean place
Recommended: Yes
Jacqueline
Apr 30, 2019
Happy customer
Im happy to be a new customer at the cube. As my previous storage have becomes a nightmare ' so I needed a change and I moved to the cube soThanks
Recommended: Yes
Lindsay
Mar 27, 2019
Definitely would recommended!
Very great customer service- very clean units- easy access to units/unloading of vehicles!
Recommended: Yes
Alexander
Feb 04, 2019
Great, clean facility, with plenty of room to move things in and out!
The facility was well kept and ready to move in immediately. The staff was professional and well organized. I was able to back my truck right inside and use the carts to bring my things to my storage unit. Highly recommend.
Recommended: Yes
Kristin
Nov 19, 2018
New facility, easy access, stinky elevator
Easy move in, great temperature in facility once we got in. However, the woman at the desk had little idea of what she was doing, she claimed the system was updated during her day off and it took her 30 mins to complete the initial paperwork making us wait for a long time.
Recommended: Yes
Jake
Nov 13, 2018
Great, clean and easy
Was very impressed by Alex, the manager. He was great, showed us the facility, which was very clean and nice. Very happy with my unit
Recommended: Yes
Colin
Oct 06, 2018
Great storage
You did good good good good good
Recommended: Yes
Santina
Aug 26, 2018
Straight forward and easy move in
A potentially stressful job done easily and quickly. Highly recommend
Recommended: Yes
Noa
Aug 02, 2018
Great service!
I’m very happy with my decision to lease a unit with CubeSmart. The process was very easy and affordable.
Recommended: Yes
Danielle
Aug 02, 2018
Would recommend
Clean facility, kind staff. Gave me a discount for waiting, even though I only waited a few minutes
Recommended: Yes
Margaret
Aug 01, 2018
Excellent facility; needs smarter, better staff
Great, clean, organized facility. Easy in and out, easy to get a good-priced unit.
BUT some of the staff is seriously deficient. Though I had already reserved online and filled out the paperwork, when I arrived to get my unit, the guy in the office said it would be at least another half an hour for him to process the ONE customer ahead of me - who had already been there at least half an hour and looked ready to bolt. The staff person was extremely slow and appeared to have no idea what he was doing. On a busy moving day, this was insane. Finally another staffer showed up, and had me processed and toured within 10 minutes. He admitted that he had done four clients in the time the other guy had been with the one. He said they were the only two on that day (the 31st of the month), and the one guy was averaging an hour per client. Totally unacceptable. They need to fire all but the one guy, hire a bunch of new staff, and run the place like the gorgeous new facility it is. Otherwise, there's plenty of nearby competition.
Recommended: Yes
Joseph
Jul 23, 2018
New, clean facility
The facitility was new (started around 2017) and very clean. Checkin took a little longer than expected, around an hour.
Recommended: Yes
Daniel
Jul 09, 2018
A Office Staff
Hat tip to the office staff at the facility. Knowledgeable, professional, good guys. Than you
Recommended: Yes
Michael
Jul 05, 2018
Professional and extremely well maintained storage facility.
The Cube Smart experience for me was one of efficiency, ease, and professionalism. Sign up to move in, 10 minutes. The facility and storage units are a perfect 10 for cleanliness, and the gentleman that checked me in was thorough, transparent, and genuine. Great experience, thank you.
Recommended: Yes
Angelica
Jul 01, 2018
Nice space for great price
Air conditioned unit, very clean, very large.
Recommended: Yes
Elvin
Jun 21, 2018
Good prices and easy access.
Very accessible. Great price and friendly staff.
Recommended: Yes
Laura
May 03, 2018
Friendly and very clean
Could use some more carts on heavy traffic/move in days. Or regulate how many carts some people can use at a time.
Recommended: Yes
April
Apr 15, 2018
Well lit and super friendly staff
Newish facility with easy, covered load-in and friendly management. Love that there’s music playing and A grocery store next door. Could use more directional signage inside though.
Recommended: Yes
Rooz
Dec 20, 2017
Climate Controlled & Very Accomodating!!
This place is great!! Very clean and new!! I’m feeling very comfortable with my choice!!
Recommended: Yes
Parin
Oct 15, 2017
Great
Great, excellent facility..helpful staff
Recommended: Yes
Brandon
Oct 04, 2017
Decent
Very welcoming customer service, simple and to the point.
After a tour of the place, we sat down and paid for the reservation.
Probably one of the simplest things I've ever done.
Moving can be hectic and the easier things are, the better.
They gave me not one issue !
The only issue I have is finding a huge German cockroach crawling on the wall.
It's hard to avoid this because so many oeople bring in their belongings from god knows where.
Recommended: Yes
Michael
Oct 02, 2017
Hassle-free. Friendly service.
The facility manager was polite and professional. The facility is new and clean and the price is great. You can't go wrong here.
Recommended: Yes
Adam
Sep 30, 2017
Easy and affordable
After looking around Cubesmart was the best quality for the price. Move in day was simple and the staff were helpful.
Recommended: Yes
Doug
Jul 01, 2017
Well run facility
Well run, easy move in and very clean
Recommended: Yes
Kevin
Jun 05, 2017
Clean, cool and spacious. Brand-new facility.
All good so far - just moved in but very nice facility at a decent price.
Recommended: Yes
Jillian
May 30, 2017
Clean and customer-focused
What a nice surprise to experience EXCELLENT customer service at a storage facility (not the place I'd expect to find it).
The units were easy to access, clean, and well-maintained, but the standout element for me was my experience with Alex--I felt looked out for!
Recommended: Yes
jg
May 30, 2017
Clean and professional
The space was clean, easy to navigate, and functional.
But the standout was the customer service. It was top tier, even more remarkable considering how little you expect in the industry.
Recommended: Yes
Michelle
Apr 18, 2017
Very satisified customer!
Alex was great to work with and everything went smoothly. The facility is huge and very clean. Would definitely recommend this place to a friend!
Recommended: Yes
Sarah
Apr 04, 2017
new, clean, bright, competitive pricing
I moved into my unit yesterday. The manager, Alex was extremely helpful in showing me everything and going through logistics. I would definitely recommend this facility! It is adjacent to a new grocery store so you could get a quick snack too ...
Recommended: Yes
Aaron wajer
Feb 20, 2017
Exceptional
This was the easiest most friendly place I have done business with in awhile. Very helpful staff and exceptional value. Beautiful and safe facility
Recommended: Yes
