sarah
Jun 23, 2024
Very Poor Customer Service
the facility occupies two sides of the street, being a new customer the guy who assisted me did not even bother to tell me which side my assigned unit is located no information regarding my unit at all, this guy thinks all customers are familiar with their facility, there's a lot of storage facilities with a much better customer service.
Recommended: No
Kathy Etzkorn
Oct 09, 2022
Excellent customer service
From the very start, Adam and Brendan made renting my unit easy. They were extremely helpful,flexible, patient and accommodating. They have made the entire experience pleasant and could give most other companies a valuable lesson on how to treat a customer. It has been so refreshing to deal with these two intelligent,polite and efficient representatives of Life Storage. .
Recommended: Yes
10x10
Sep 03, 2022
Good but some cut corners
My 10x10 was really a 9x10. The restroom is usually inaccessible to customers and neglected. Aside from that, this alright.
Recommended: Yes
Derek
Sep 10, 2018
Great, easy storage
Secure facility, easy to use. Fits my needs perfectly.
Recommended: Yes
Ashok
Jan 22, 2018
Brian, the Manager was very helpful in locating the right unit for our needs
Brian, the Manager gave a walk through of the facility and was very helpful in locating a unit suitable to our needs.
Recommended: Yes
Nicci
Oct 28, 2017
great service
great service and lovely clean facility
Recommended: Yes
David
Oct 27, 2017
Owner
Less expensive than most places good customer service
Recommended: Yes
Amanda
Oct 22, 2017
Easy move-in
Great security, easy move-in, ample parking.
Recommended: Yes
vashni Thornton
Sep 21, 2014
i had a good first day
Great facility well see as time goes on.how the facility keep my personal kept
Recommended: Yes
Harvetta
Jun 29, 2014
Great!
Recommended: Yes
Craig
Jun 17, 2014
great
Recommended: Yes
Marty
May 11, 2014
Excellent
Recommended: Yes
Megan
Feb 26, 2014
Recommended: Yes
JC
Dec 27, 2013
Compared to Public Storage Customer Service is Supreme
I used Public Storage for decades. Just got tired of the price increases and
poor customer service. Just moved in and the experience has been outstanding.
Wish I had been more motivated to move before.
Recommended: Yes
Teresa Brooks
Nov 26, 2013
Very satisfied
The facility is very clean and secure and accessible and roomy but very cold. The price was very very good and every was as expected (except the climate inside) and the customer service person (Marcus) was very helpful and knowledgeable. I would definitely recommend this facility.
Recommended: Yes
Lauren
Aug 29, 2013
Recommended: Yes
Patrice C Wiggan
Jul 28, 2013
Great, friendly and professional customer service and facilities were clean and adequately secured.
I usually use Public Storage facilities. But after being a customer of LifeStorage of Rogers Park, I am completely satisfied of their services and would recommend them to anyone who has extra storage needs.
Recommended: Yes
Ruby Johnson
Jul 16, 2013
Great customer service. very resonable price
Great customer service. Waited until I finished everything even though it was after hours and I didnt get there until 10 minutes before closing.
Recommended: Yes
Diego
Jun 27, 2013
Recommended: Yes
Trista
Jun 19, 2013
The lady who helped me was great, but she was all alone on a busy Saturday. I had to follow her to other units while she helped others, I had to wait outside and get signed up at the same time as someone else. There really should be more people there on a Saturday. That isn't very client-friendly.
Recommended: Yes
Mark
Jun 12, 2013
Only been there a week, but very happy with the facility and staff has been helpful
Recommended: Yes
Amy
May 07, 2013
I love how it is clean, climate controlled, easy for me to get to from the train ( in case I need to drop by and find something I need) and the staff was very nice.
Recommended: Yes
S.H.
Aug 11, 2012
Great customer service and secure spaces!
When I first walked in to confirm my reservation, there was about a 15 minute wait, but the clerk at the front desk was very polite and apologized to everyone for the wait. Once I finished my paperwork, the clerk made all directions and important information very clear. She also went out of her way to upgrade my space once she took the time to learn that all of my things would not fit in the original space I had reserved. The prices and storage specials are AWESOME!!
Recommended: Yes
