Public Storage - Chicago - 4072 N Broadway Street

Public Storage is Awesome!

I have had a great experience with Pubic Storage. They were very professional and the made sure that I was well taken care of. The district manager, Salvador, and the store employee, Nika, did a great job of walking me the though the storage rental process. I am extremely happy that I chose to store my valuables with them because they are true to their word, trustworthy, and hardworking. Thank you!

Recommended: Yes

Great service bad smell

I had a positive renting experience however I’m interested to see if all of my stuff is going to smell like mildew because of how it smell in the non climate control units.

Recommended: Yes

Nice guy helped me

Nice guy helped me. Very clean space. A lot of room for an affordable price.

Recommended: Yes

Nightmare. Do NOT rent here.

Manager over the phone led me to believe the storage unit was climate controlled. It was not. 2 out of 2 elevators broke the day of move in. The on site employee could not have cared less. My movers were stuck in the elevator for 45 mins and I was stuck with an extra hour on that bill. The agent who booked me indicated I would have access to the unit until 9pm --it actually closed at 6pm. I called the manager to report these things and NO CALL BACK. This place is an absolute nightmare.

Recommended: No

Great experience due ot great service

Terry was great! All the staff members were but I had the most experience with Terry and i can't think of a single thing he could have done to create a more beneficial experience. He listened to my needs and was very informative in providing solutions and making things as easy as possible. Almost makes we wish I had more things to store.

Recommended: Yes

Great place

I have had nothing but a great experience with this location, Terry is always friendly and welcoming when you go there, i would definitely recommend this location to friends and family

Recommended: Yes

Great experience with the person...

Great experience with the person working on site. Only complaint is that the elevator nearest my unit was out of order so I had to wheel everything around to the other elevator.

Recommended: Yes

Staff was great!

Staff was great. I walked in a day before to get some information and then gentleman helped me quickly pick out the one I needed. Then he told me about the steps I needed to do once I got to my lap top. Then when I came in the next day, the young lady worked quickly while being professional cause I told her I had movers coming. Got the process completed and was out quickly.

Recommended: Yes

very professional and helpful with the...

very professional and helpful with the right size and placement of my storage unit.

Recommended: Yes

One of the better Public Storages I've visited. Came in to see about a space and Corey made everything easy for me and my daughter. Great customer service.

Recommended: Yes

Terry is swell dude and also the nicest kindest guy and he is fair and very professional... I will definitely recommend this faculty to everyone I know :) Customer service is the name of the game Terry has ll the quality of a true professional ! Marcus acesor Nordstroms

Recommended: Yes

I made the Right Choice Shopping With Public Storage

I Had an amazing experience, the customer service was off the charts. I felt very welcomed and like my things that i was putting in storage could be kept safe.i was given the best information and the move in was made easy. This was the best Choice i could have made thank you for your services Location: Broadway in Chicago, Illinois

Recommended: Yes

PS Employee, Terry, is very knowledgeable and personable. His professionalism makes this a place that I feel secure to store my belongings.

Recommended: Yes

I'm not normally one to write reviews but my experience at this particular Public Storage has been extremely positive. Most if not all of this positive experience was directly linked to the customer service provided by the staff here specifically Terry. Not only did he make sure that I had everything I needed once I signed up for the storage spaces I needed (the process itself was super painless), but every time I swung by, he made sure to wave and say hi and would see how I was doing. Those little things (a wave or a greeting) goes a long way for customer satisfaction. One thing that's extremely helpful too is the parking lot inside the gate which makes loading and unloading much easier than a place without one. I would highly recommend coming here if you're in the area and need the storage space!

Recommended: Yes

Great customer service

Great customer service. Very quick and helpful

Recommended: Yes

Great Service

My experience was great. The service was superb. I was in and out in no time. Public Storage is the place to go!

Recommended: Yes

Friendly and helpful

Friendly and helpful

Recommended: Yes