Mary Pat Scoltock
Jan 31, 2023
Great customer service
The customer service was wonderful. Terry took great care of us
Recommended: Yes
Sydra
Dec 03, 2021
Super quick and easy to sign up and the staff was very helpful
Had absolutely no problem with the service or the storage facility itself
Recommended: Yes
Eric Roldan
Sep 29, 2021
Customer service
Jorge was amazing . And very friendly
Recommended: Yes
David Zenner
Dec 09, 2020
Easy to reserve and load-in
Found staff very helpful especially in helping me correct an error I made when reserving my unit. Easy to enter and the unit itself was very clean.
Recommended: Yes
William Sherry
Mar 24, 2020
Even though the clerk Jorge was waiting...
Even though the clerk Jorge was waiting on another customer he acknowledged my presence. Jorge was polite and efficient.
Recommended: Yes
Brendan
Jan 17, 2020
Couldn't have asked for an easier...
Couldn't have asked for an easier process!
Recommended: Yes
Jorge Busot
May 21, 2019
I already did another survey
I already did another survey. The manager at the site was great. The only issue was some water in the first unit I was given. We changed units and there was no problem.
Recommended: Yes
Mark Skyer
Apr 10, 2019
Sheena was very helpful
Sheena was very helpful ; friendly & knowledgeable.
Recommended: Yes
Angel Phillips
Mar 26, 2019
Fees hidden in the shadows
The experience was fine, facility excellent, site manager helpful and polite, check in process smooth. The HUGE problem was found with Public Storage as a company and the non disclosure of all required fees being given to me in advance. The rental fees for the space were the only disclosed fees given in advance. What wasn't revealed were fees for a necessary purchase of a specialty fitted lock and a necessary insurance purchase through the company utilized by Public Storage. At the point of sale, both these fees were sprung on me when I wasn't made aware of them beforehand. No buyer of anything likes hidden fees, none. The site manager agreed that customers should be made aware of these requirements prior to arriving at the sales counter, and said that he had had many angry customers and/or cancellations as a result. I think it looks dishonest and clearly appears to be withholding vital pricing information in order to appear cheaper overall than competitors when a prospective renter is price shopping online. It's never good to not be completely open throughout the entire process. It doesn't work in marriage and it doesn't work in business either. High prices dominate the world these days, every dime counts to most of us. Hiding the true cost of something will always leave a bad taste in the consumers mouth and lead to bad word of mouth.
Recommended: Yes
Valerie Connors
Jun 27, 2018
great customer service
great customer service. helped me with everything I needed and didn't know I needed
Recommended: Yes
Jordan Perrin
Jun 26, 2018
Public Storage is AMAZING!!!!
I've had many incidents with customer service where they tell you the wrong information or take too long to give you information that's needed and with Public Storage they made my experience beyond amazing. Both Theresa and Jorge not only just did their job but they made sure what we were purchasing was suitable to my needs. Making me feel comfortable along with knowing that there is tight security where no one can just walk in and out it gave me reassurance that I definitely chose the Right Storage thank you so much for your help and complete honesty along with genuine hospitality!
Recommended: Yes
Byron Wozgen
Oct 02, 2017
Had a very pleasant experience and Jesse was a big help to me in getting things worked out with the facility and what needed to be done. I appreciate him going out of his way for me and got me a good deal on the unit.
Recommended: Yes
Bryan Russell
Sep 08, 2017
Great team in the front office and the units are clean and dry. Jorge does a great job of answering all your questions.
Recommended: Yes
Betty Meyer
Sep 06, 2017
Jorge was very friendly and informative. Walked me through step by step and let me record what I could not remeber. I would recomend someone to Jorge if they'd ask me about storage.
Recommended: Yes
Eric
Sep 06, 2017
He did a great job showing me all my ...
He did a great job showing me all my options.
Recommended: Yes
Marijana Dosen
Aug 15, 2017
full trust
Great location, great access, efficient and pleasant people.
Recommended: Yes
Angela
Aug 01, 2017
Management was great
Management was great! They were readily available to show me the various units that might suit my needs. Filling out paperwork and securing my unit was super easy and quick!
Recommended: Yes
Emma Jo Schumacher
Jul 17, 2017
Jorge & the team were SO GREAT
Jorge & the team were SO GREAT. They showed us around the facility, & made sure that the unit we were getting was right for us. We will definitely be coming back to this location whenever we need storage!
Recommended: Yes
Kurt Kausch
Jul 12, 2017
Rented space at this facility for over 15 months and highly recommend this Public Storage location - very clean and well kept. Jorge the manager there was very kind, patient and accommodating to my storage and moving needs. I really had a great experience.
Recommended: Yes
Mary Abeleda
Jul 09, 2017
The manager Jorge was super helpful and friendly. I definitely recommend everyone to store their stuff here at this location. Also the site is open until 9pm super convenient to get to after work. Unlike some locations that close at 5pm.
Recommended: Yes
Eric Lake
Jun 19, 2017
The manager was very friendly and ...
The manager was very friendly and knowledgeable. Overall great experience and very easy to get a unit.
Recommended: Yes
Alberto Piedra
May 07, 2017
Pretty good but...
Everything was great. May have to move to a 24 hour accessible location. This should be standard for ALL Public Storage locations.
Recommended: Yes
Jonathon Serafini
Mar 01, 2017
Friendly, Informative and helpful Service!
The Process of Renting my storage unit and purchasing supplies was seamless and easy.
Recommended: Yes
