Suzanne Etsch
May 12, 2021
Check in and move in was efficient and quick
It was easy reserving and getting a unit- all on the same day.
Recommended: Yes
Alicia
Jul 15, 2020
Great service
The facility was clean and sign up was quick customer service was great. The building wasnt hard to find
Recommended: Yes
robin
Aug 29, 2019
Best Kept Secret of All Storage Facilities in Chicago
Controlled climate, 6am-10pm access, clean kept, organized staff, supplies on site and special discount rates for 1st or 2nd month just for signing up - all starting at $29!! I recommended my family the same day I signed up!!
Recommended: Yes
A. Macello
Aug 13, 2018
Clean and secure unit and facility
Pleased with the unit and facility but I had reserved a unit online the day before I loaded up my items into my car. When I got to the unit I was informed that there was no unit available in the size that I had reserved. Instead, they offered a slightly larger unit for more money. I had all my items in my car ready to be stored and did not have much of a choice, so I took the larger unit. What's the purpose of reserving online when you are then told that size unit is not available? It's frustrating and disappointing.
Recommended: Yes
Richard Donegan
Apr 15, 2018
Moving to my new home but it want be ready till late this year.
It's nice to get good customer service, The young lady was very helpful with info and the question I had about my storage unite. And the next day my return was just as pleasant with the young man as the first, Thanks.
Recommended: Yes
Natalie
Mar 20, 2018
Really nice storage space for cheap!
I was a customer of Safeguard Self Storage for over 3 years, but when I moved across the city I was in search of another storage facility. After looking on Sparefoot, I found that I could get the same exact sized unit at a better price point at this facility. I was still nervous about what to expect so I went with my boyfriend to check it out. The units were all in good condition. It is clean and the people who work there are very friendly and helpful. It does not have as many of the bells and whistles like Safeguard with the cylinder locks (some units are equipped with these) and the fancy keytags to open doors and such (here you use a code), but it is still a safe and secure unit and I am very pleased with my choice.
Recommended: Yes
Charmaine
Nov 07, 2017
Great facility. Nice and clean
I was impressed with how fast I was processed in obtaining my unit. It was more spacious than what I thought it would be & the unit and surrounding areas were very clean.
Recommended: Yes
Alechia
Oct 18, 2017
Great service! Not enough lighting outside!
Needs more lighting outside and in the back of storage! Other than that it's great place!
Recommended: Yes
Alechia
Oct 16, 2017
Great service! Safety not so sure about?
I only have couple of concerns with the outside gates around the building being loose and some areas open around the back , also no light in back where most of gates are loose. Are the camera's covering the back gate? Is it safe?
Recommended: Yes
Joseph
Aug 17, 2017
The entire experience was very easy.
The entire experience so far has been very easy.
Recommended: Yes
Corazon
Sep 25, 2016
Closeby
There is a key code gate. Thank you for the receipt.
Recommended: Yes
Acquia
Aug 31, 2016
Nice clean & courteous
One of the cleanest I've seen. Staff is courteous
Recommended: Yes
Corazon Siwa
Aug 29, 2016
The place is clean but customer service was not the best
The customer service guy, Marcus, did not really provide detailed information about the units. I had to ask a lot of the questions or I would not have known. He did not tell me how I should go about for my initial move-in. I came back that evening to move in my stuff and there was a padlock on our storage still, after earlier in the day we checked to see if the gate code works, and it did.
Recommended: Yes
Debbie
Aug 26, 2016
Nice clean & courteous
Very easy to use. Ine of the nicest I've seen.
Recommended: Yes
Winifred
Jun 29, 2016
Pleasant experience
Staff were courteous, knowledgeable, and efficient.
Recommended: Yes
Tracey
Jun 16, 2016
Great
Great, there is nothing more that can be said!!
Recommended: Yes
Ricky
Apr 29, 2016
Great
Very nice and clean. I'd use it again
Recommended: Yes
Ricky Creer
Apr 29, 2016
Impressive
I've used other facilities, but this one beats them all!
Recommended: Yes
Harry
Mar 30, 2016
Best I've ever had
Recommended: Yes
Dr. Butler
Feb 17, 2016
Water Water Please Go Away!!!
Well, the worst thing, water damage! We are not sure when the water came in, (I discovered it 4 days after I moved in) it completely destroyed my Italian Leather Sofa! The insurance won't cover the cost! Some of the staff made excuses for the water coming in the unit instead of trying to find another unit for me to move into to prevent more damage at that time. So what happened, days later water came in again and destroyed more of my things and they want money for this unit when the water coming in was clearly the fault of the facility?! The staff is nice, but not trained to handle water damage! This company should take responsibility for this debacle!!!
Recommended: No
Michael
Jan 26, 2016
Pretty good. If outside, bring a mat in case it's wet outside.
Nice place for the price. Outside areas mostly but the spaces are pretty good.
Recommended: Yes
Frederick
Jan 20, 2016
Excellent Storage Company
U-Stor-It on 111th Street is almost hidden in the Beverly neighborhood of Chicago. They have a fantastic staff, and is very clean too.
Recommended: Yes
JB Booker
Aug 11, 2015
friendly, good prices, ease of entry & exits
So far I'm glad for the rental.
Recommended: Yes
Blanca
Jul 26, 2015
very pleased
Recommended: Yes
Anassi
Jul 21, 2015
Great price & friendly service
I really liked this place would definitely recommend to friends
Recommended: Yes
robert
Jul 02, 2015
Fast and easy
Very helpful very fast in and out no extra paperwork or sales pitch got first 3 months for half price too...
Recommended: Yes
China
Jun 25, 2015
Great Location
I am truly happy with the experience I received from this facility. The Attendant was very responsive and also professional. I am happy with my storage
Recommended: Yes
Gina
Jun 22, 2015
Recommended: Yes
Tom
Jun 11, 2015
The Best Period!
U-Stor -It Beverly is the Best Storage place I have ever seen from the easy online reservation ,to the walk through,the low prices,to the ultra clean brand new units.I am amazed!
Tom Kane
Recommended: Yes
S M
May 23, 2015
Great customer service
Really easy and friendly sign-up process. The space is clean and easy to access, and the customer service I received helped me feel secure about storing my items there.
Recommended: Yes
Donna
May 19, 2015
Clean facility, professional personal.
So glad that I chose this facility. The management was accommodating and profeessional. The facility is clean.
Recommended: Yes
Clifton
Apr 15, 2015
This is a good place to store items
Recommended: Yes
Tim
Dec 04, 2014
Customer service was great and the facility is well maintained. The only issues I have are the unit is a little overpriced and I don't like the 1" gap between the door and the frame @ my unit. Somebody can pretty much take a crowbar and pry it open...
Recommended: Yes
DeBorah
Nov 14, 2014
Very efficient and courteous.
Recommended: Yes
Teneshia Lindsey
Sep 23, 2014
It's OK.
They could be a little cheaper.
Recommended: No
Sarah
Jul 31, 2014
Terrible
I visited beverly location today 7/31 and the customer service was terrible. I decided not to rent a unit. I rented a unit a about 6 months ago and the staff there were very helpful. But now I wouldn't recommend this facility.
Recommended: No
Camilla
Jun 19, 2014
A great place to store your stuff!
Everything went very well with getting registered. Jamia was great about letting me know what to expect with the paperwork when I went to check out the unit. Got a really good rate online, too! Nice & clean facility, like the location. Very pleased with my unit. Would recommend to anyone.
Recommended: Yes
Kevin
Jan 13, 2014
Excellent, Jamia was patient & informative.
Recommended: Yes
Carrie
Dec 17, 2013
Jamia was amazing and made me feel like I was family!! Def recommend.
Recommended: Yes
Kevin
Dec 17, 2013
Recommended: Yes
Kevin C.
Nov 19, 2013
GREAT CUSTOMER SERVICE
I recently rented a unit at U-Stor-It, and I must say that this has probably been the best customer service that I have received in a very long time. The manager there made me feel extremely comfortable with my purchase. She was helpful and honest.I had no clue what I was looking for, but she pointed me into the right direction. Since I moved in I recommended this place to my brother, and he moved in a few days after. Having trucks for rent was an added bonus, because it made the place a one stop shop. Very convenient!
Recommended: Yes
Crystal
Aug 08, 2013
I did a reservation and on move in day it was sold. My only other options was to go larger for an unprofessional amount of money. Then again a smaller unit which of course would not work.
Recommended: Yes
Kevin
Aug 02, 2013
Everything went well with registering. Have found the unit to be just to my liking.
Recommended: Yes
Laura
Jul 09, 2013
The ads for the pricing are not clear. I was told at the facility that I had to ask for the $1 first month rent storage in order to receive it. It did not say that anywhere in the ad. If Walgreens has a 2 for 1 special on a product I don't have to tell them in order to receive it. That is ridiculous.
Recommended: Yes
Luis
Jun 20, 2013
This was the first time I have ever used a storage facility. I was impressed. The staff were SUPER friendly and helpful.
Recommended: Yes
Bridgette R
Mar 23, 2013
Squeaky Clean Safe Storage
Brand new clean place with a great staff! This place is a great addition to our neighborhood. Super safe with security. I feel very safe keeping my stuff here while I am out of country on a work program.
Recommended: Yes
Jenny L.
Mar 07, 2013
Brand new, clean & super secure
Super easy to rent here and move in. Everyone here was really nice. I chose this place with all the security and I actually feel safe keeping my things here. I tell all my friends about this place. They are still very new here and everything is very clean!
Recommended: Yes
Maureen
Mar 02, 2013
Recommended: Yes
Shazan
Feb 21, 2013
Very good customer service
Recommended: Yes
Zen
Feb 08, 2013
Recommended: Yes
Patricia
Feb 07, 2013
Recommended: Yes
Jen
Jan 20, 2013
Great Customer Service
I went into a few storage facilities last Wednesday and I would have to say that U-Stor-It had the best customer service by far. The other places in the neighborhood took a while before they ever acknowledged that I was in their presence. One place was so rude that I found the nearest exit. The lady was extremely friendly, and I would recommend this place to any and everyone, in fact I have!
Recommended: Yes
