Tammy
Dec 03, 2017
Facility is clean and well maintained
The third line party to make the reservations is a hassle. You have to keep renewing the reservation every two weeks or they cancel the reservation.
Recommended: Yes
Miles
Nov 21, 2017
Clean facility with excellent customer service!
Easy to access, extremely clean facility inside and out with employees willing to work with you and answer your questions.
Recommended: Yes
Sue
Mar 16, 2017
Ok Experience
Ok experience . It is what I needed.
Recommended: Yes
Christine
Oct 05, 2016
Clean, Nice Facility, Hidden Charges, Forgetful Staff
The staff was really nice, but didn't write my garage code on my envelope then was weird about it when I called to have them let my dad in to put stuff in my unit during the move. I had just left about 20 minutes before and they knew I had been there. I also don't like the fact that I was forced to purchase insurance for an extra 10-12 bucks a month. The facility was great - very clean, comfortable temperature.
Recommended: Yes
Carl
May 27, 2016
good value
Pricing, 24/7 access, 10% senior citizen discount very apprecisted.
Recommended: Yes
lisa
Apr 03, 2016
nice people working there great customer service
great place great customer service, I don't appreciate having to pay for insurance extra 10.00 per month .. I could use my home owners insurance they said but I donot like combining things like that and just an over all privacy issue with that for me.. but that's the company bu·reauc·ra·cy not the workers there
Recommended: Yes
Magda
Mar 14, 2016
Recommended: Yes
Meredith
Feb 07, 2016
Easy to access
Good easy to access facility with clean amenities and good customer service.
Recommended: Yes
Therese Panico
Jan 29, 2016
Highly Recommend!
Very professional employees and very helpful. Facility is easy to navigate and very clean. Very happy with my choice to rent here.
Recommended: Yes
Theresa Mora
Dec 04, 2015
Excellent
Very good and excellent service
Recommended: Yes
Lori Sorrells
Nov 03, 2015
Clean, spacious and accommodating
As my first time using a storage facility, I did not know what to expect. However, everything went very smoothly. The facility is spacious and clean, the storage unit is study and clean, and the staff was wonderful. I am very pleased I chose U Store It in Lisle.
Recommended: Yes
Mitch
Oct 03, 2015
Very fast and friendly process. They called me and confirmed my needs and met them every one. Great job all the way around.
Recommended: Yes
Yvette
Sep 06, 2015
Very Good
Will recommend this facility to others.
Recommended: Yes
Sakina
Aug 05, 2015
Great service
Awesome service, great price! Convenient system!
Recommended: Yes
態穩
Jul 26, 2015
Great service, easy move in
We moved from a different city on a day with 95F temps. The guy at U-stor-it made the move very easy and offered water etc. Very good customer service and easy set up.
Recommended: Yes
Emery
Jun 29, 2015
Customer service representative was very informative and comprehensive
The facility is well-secured and well-maintained. There seemed to be wet spots in some of the hallways but not in either of the units I viewed. The customer service representative that I worked with was very helpful and explained the details of the leasing arrangement in a clear, comprehensive manner.
Recommended: Yes
Louis
Jun 25, 2015
Recommended: Yes
Barb
Jun 16, 2015
Great place for easy access
Love the easy access, complete tour, and help with understanding the payment process. Great discounts too - 50% off for first 3 months or first month free right now. Love it!!!
Recommended: Yes
Geoffrey
May 14, 2015
Excellent customer service and cleanly facility. Fairly priced and easily accessible
Nice place and well maintained. Rented a space online and less than 20 minutes later received a call regarding the unit. Was able to change my unit size upon arrival with no hassles whatsoever. Would definitely recommend this facility to others.
Recommended: Yes
Gil
Apr 20, 2015
Excellent
Recommended: Yes
Judy
Dec 11, 2014
excellent customer service, although there were lots of customers coming and going, I felt that the clerk gave me his full attention and explained everything very fully.
Recommended: Yes
Ken C
Oct 07, 2014
Excellent staff and great drive up rooms.
Everything is great here. I really appreciate the staff for helping me on my move.
Recommended: Yes
Gail
Sep 03, 2014
Easy access, secure, very friendly staff!
Recommended: Yes
Brittany
Jul 17, 2014
Everything about the storage unit itself was fine. The problem I had was when I booked it online I got a great deal, but when I actually went in for the paper work a week later they did not honor my online rate and told me I would have to pay 20 a month more than I expected. I was not pleased.
Recommended: Yes
Frank U
Jul 11, 2014
Not a Happy Customer
I've been a renter here for a while and have also incurred the huge monthly rate increase. I'm certainly not opposed to paying a little more each year, but to get such a large amount thrown at me all at once just wasn't fair. In what little I've been able to get out of the manager it's all about collecting more money because of supply and demand. It's too bad. Unfortunately I can't move into a smaller unit to keep my price down, I just have too much stuff at this time. I guess I'll have to start looking for another place to keep my stuff, hopefully with a company that treats its loyal customers better.
Recommended: No
Nick K
Jun 26, 2014
Unfair Rate Increase
On May 29, 2014 I received a "Rate Change Notice" in the mail stating that "In order to maintain our high standards and provide you with the customer service you deserve, we find it necessary to increase your monthly rental rate effective June 28, 2014." The rate change went from $70 to $89 a month!! 27% or $228 more a year for a 10x5 storage unit over the course of a year, out of the blue. First I called the Clybourn number provided. Whoever answered the phone there acted as they knew nothing about it and said I needed to contact the Lisle manager and said they would forward my number to them, I waited, a little over a week, no response from Lisle. I then emailed my dissatisfaction to the [email address withheld] email address, again, almost a week, no response. Next I went into the office and talked to the manager Duane, he gave me the song and dance about cost of living increases, yada yada, I pushed more and said your bills have gone up 27% in 2 years? He fumbled around and said, "well we are trying to stay competitive with the other storage facilities" and proceeded to tell me how much more my unit would cost down the street. I thought staying competitive was keeping your costs low and I asked him, "so basically this is a cash grab, your competitors are charging more than you so you want more money too?" He said "yes." I explained my displeasure, said they are lying to their customers about providing better customer service since I couldn't even get a phone call back or an email, and demanded to talk to an owner or a manager.
Recommended: No
Mike
Feb 20, 2014
Great deal and good location.
Recommended: Yes
Barb
Jan 09, 2014
When I booked online, Dennis called me right back and when I went in to sign the paperwork Duane showed me the unit (I had a choice of two in my requested size) and he had me fill out the paperwork. Easy as could be. We move in this weekend.
Recommended: Yes
Brian
Aug 07, 2013
Very nice facility. The day I went there to secure my unit there was only one person working so it took a while to get going but once we got the unit set up it was fine.
Recommended: Yes
Laura
Jul 02, 2013
Recommended: Yes
Sonya Dorner
Jun 01, 2013
Excellent, great location
I was amazed at how fast I was out of there. I was able to reserve on line. This facility is the cleanest I have seen and I love all the security! Highly recommend!
Recommended: Yes
Steve
Feb 22, 2013
Squeky Clean and Bright
This place really is clean, brightly lit and a fortress. Everything we wanted in a storage!
Recommended: Yes
Tanya
Jan 23, 2013
Warm Inside! Very Secure!
This place is inside and warm! It's below 0 outside today and feels like summer inside! On a cold rainy day last fall our movers drove the 18 wheeler right inside to unload when we moved in. Our movers love this place now. The staff is always available and very nice. We feel very safe walking these halls and knowing our stuff is safe here. We tell everyone we know about UStorit and to rent here.
Recommended: Yes
