Aditya Tamhankar
May 03, 2023
Customer service was great! Unit should have been cleaner
Facility is easy to locate. The accessibility to enter and exit is great. Overall customer service was good. One improvement would be to have cleaner storage units.
Recommended: Yes
Sang Lee
Sep 15, 2022
Service was no good
The price went up within two days without any explanation.
The first unit 10 X 10 size was $66.50. The second unit same size 10 X 10 was increased to $100.50 two days later without consent. She said the special promotion was over.
The office manager Tina was going to charge the Insurance $12.50
without consent. I had to point out the Insurance charges that I did not need it.
No good.
Recommended: No
TYSON
May 24, 2018
Review
Glad was able to rent a space
Recommended: No
Carmen
Jan 10, 2018
great
Pleasant expierence and they were accodating
Recommended: Yes
Christopher
Oct 25, 2017
Excellent customer service
Excellent customer service!!!!
Recommended: Yes
Christopher
Oct 25, 2017
Excellent customer service
Excellent customer service!!!!
Recommended: Yes
John
Sep 06, 2017
Works for me.
Very good company customer service.
Recommended: Yes
Phillip
Dec 23, 2015
checked in and got my storage quick
Recommended: Yes
Zuzanna
Dec 18, 2015
Very good service and friendliness
Recommended: Yes
Janusz
Dec 16, 2015
IT was easy and clear, than I got confirmation call .
Very friendly and professional staff. Helped me to choose the right unit. Thanks
Recommended: Yes
Russell
Oct 28, 2015
Cube Smart
So glad we chose this facility. It was a very seamless transition from unloading our truck contents into the storage unit. It rained and the Libertyville facility has a nice loading dock so none of our items got wet. The price is reasonable and the facility is SO clean. I feel that our contents are very safe inside our unit. Thank you for a GREAT experience.
Recommended: Yes
nigel hatheway
Oct 17, 2015
Good for the price
Low rates with a generally clean facility. Very helpful and kind staff. Would definitely recommend to others
Recommended: Yes
Mary Kate
Aug 24, 2015
Horrible - MOLD
Let me preface this: Jennifer, one of the managers, is awesome. She is helpful, responsive and very kind. She does her absolute best to make sure everyone has a good experience.
That being said, there is another manager over here, Tammy who is the exact opposite.
In addition, the facility is a disaster.
I recently opened up my storage unit to find EVERYTHING covered in MOLD.
There were visible water tracks (at least a foot wide on two of them) running from the ceiling to the floor. When I reported this to Tammy, she not only tried to tell me it was my fault, but also said that the water was coming up through the floor and not their fault. How pray tell, does water come up from the floor and coat chairs that will grow mold that are off the floor and 4 feet tall?!
About two hours later, Tammy was unable (unwilling) to help me sort out the issue, unable (unwilling) to provide a copy of the incident report she filed, and unable (unwilling) to provide any follow up at all.
After printing out a copy of the contract I signed, Tammy pointed out that the contract I signed clearly stated she was not liable.
Not only that, but that I accepted the unit in AS IS condition. Meaning that if there was water there, they did not have to tell me. Further, if I couldn't see it, then it was my problem. She also pointed out that the contract says that Cubesmart is not liable for Water, Fire, Mold, Mildew Etc even if it is Cubesmart's NEGLIGENCE that leads to those conditions.
Its absolutely absurd.
There are tons of storage units in the area. Spend a few extra dollars and go ANYWHERE else.
Recommended: No
ERIN
Mar 24, 2015
It works for what we need it to work for.
Recommended: Yes
Paul
Feb 13, 2015
They had me at 'hello'. Courtesy call before moving in, friendly employee when we arrived. HOWEVER, the full monthly price was not disclosed until we showed up on move-in day with all our items; additional cost of mandatory insurance add-on was not mentioned or shown on the website. Eventually the associate mentioned the insurance fee could be waived if we were home owners and showed proof of insurance. But it took over 2 hours to gain that proof and have it faxed from our insurance agent. Also, the associate on site warned us the monthly cost will go up every 6 months "based on market average". What?! We selected this storage site because the price seemed to be below the market average. Anyway, this is going to cause us to pull our items out in 6 months. Also, the ceiling of our storage unit is torn and taped together. Lastly, the bathroom near the lobby was quite dirty.
Recommended: No
jerry robinson
Jan 21, 2015
great
Recommended: Yes
Joanne
Dec 04, 2014
Recommended: Yes
Curt
Mar 21, 2014
The person who rented me the space was extremely helpful & friendly. She made sure I made sure I knew everything I neededd to know about Cube Smart
Recommended: Yes
Jason
Nov 26, 2013
They were very nice and persistent with the sale. I needed the help of a moving truck and they coordinated with the neighboring facility and worked together to ensure I would have the truck when I needed it. The manager at the north Chicago branch was wonderful, while the Waukegan manager was off to a rough start with the day. Overall it was a great experience and I was only able to accomplish my move with the over the top extra help from your facility.
Recommended: Yes
James
Sep 07, 2013
The best part was the manager. Good job, despite it being new to her. Worst part - some of the facility is in need of repair.
Recommended: Yes
Mark Daniels
Aug 20, 2013
good price,bad conditons
dangerous steps leading up to unit, should have been fixed.1 lift not working.
Recommended: No
David J. Dague
May 04, 2013
Tammy was extremely helpful.
This facility was unexpectedly perfect
Very generous access hours and the
design very well thought out. If it proves to be what I expect, I'll be using this storage space for the foreseeable future.
Recommended: Yes
