E
Jul 02, 2023
Good price bad access
The hours for access are ridiculous and need to be extended to at least dusk.
Also the facility needs to be updated, the blacktop is old and crumbling (potholes) and a lot of the roll up doors need replacing
Recommended: No
Tanya Liepold
May 17, 2023
No one is there at the facility
Twice I’ve been to the Orland facility. First time I waited 15 minutes. Second time, no one ever showed. I had lost my gate code,yes I know my fault. After many phone calls and an hour of waiting someone got me the code
Recommended: Yes
Michael Rodriguez
Nov 21, 2022
Thank you and have nice day
Great service and friendly people easy to find unit and clean
Recommended: Yes
James Bielanski
Apr 03, 2021
Fast service
I found the service very fast and efficient. That's all I have to say.
Recommended: Yes
Nicole
Mar 14, 2021
The person who checked us in was fantastic.
Great customer service. Clean and dry unit!
Recommended: Yes
Brianna
Jun 15, 2020
Top Service
Great job Andrew I am very very pleased with my service
Recommended: Yes
Ayana
Jun 15, 2020
Good Service
I would like to say that Andrew provided great service to me and I have no complaints!!
Recommended: Yes
Shawana
Jun 15, 2020
Wonderful Service
Andrew did a wonderful job with the customer service that was provided to me .
Recommended: Yes
Carol
Jun 15, 2020
Great Service
I like to thank Andrew for the great service he provided to me. He has excellent customer service skills and he was very helpful. I also referred a friend!
Recommended: Yes
Nancy
May 07, 2020
Moving made easier
Moving is stressful. The people at Public Storage in Orland were very helpful from start to finish. I wasn't sure what size unit to rent. I explained what I had to store, and they recommended the size they thought would be best. Everything fit perfectly. Additionally, they have all of the boxes and everything you would need right in the office. The $1 for the first month's rent was a nice touch as well.
Recommended: Yes
RBV
Jun 17, 2019
Ebony and Crystal were excellent to...
Ebony and Crystal were excellent to work with! They helped me find a unit and moved me in right away even though I was dealing with a tough and unique situation. I'd highly recommend this location!
Recommended: Yes
Diane Banchak
Jun 04, 2019
Michael at Orland Store very helpful ...
Michael at Orland Store very helpful This is the first time I ever had to use a storage company Michael really worked to see where the best prices were available .
Recommended: Yes
Michael Mcguire
May 28, 2019
Great service
Great service! Very helpful! Couldn't be happier!
Recommended: Yes
Dr. Cynthia Thompson
Oct 03, 2018
It doesn't appear that the person that...
It doesn't appear that the person that I have had that last two encounters with possesses customer care. She is very short with me as if she knows me from some where with an attitude. On Saturday, she told me that she cancelled my rental because she called and I didnt answer. I came in on Friday and conducted the business and told the very nice lady that I would pay on Saturday when I finished packing the truck. On Monday, I called and informed the lady that I needed an additional storage. She stated that she was going to lunch and would not return until 2:15, I stated great because I was still packing. However, it took me longer than planned. When I arrived at 5:00pm, she told me it was 5:00pm and that I could not rent another storage unit because it was too late,. She then asked can you put the items in your storage. I told her no. As a result, I left and rented from some where else. She has basically indicated to me that I am not wanted at this location and that I should go find another storage. So, I did.
Recommended: No
Kristy Tomeczko
Sep 11, 2018
Diona was sincerely helpful and great...
Diona was sincerely helpful and great at her job
Recommended: Yes
Nat
Aug 16, 2018
Clean and brightly lit at night
Clean and brightly lit at night. Large hand trucks available.
Recommended: Yes
Latonya
May 21, 2018
Dawnya
Dawnya, made me feel welcomed. She have a great personality.
Recommended: Yes
Casey Harrison
Oct 11, 2017
Dawnya was fantastic! Great service and friendly!
Recommended: Yes
Tracy Crowl
Oct 07, 2017
Dawnya has great customer service skills she was a pleasure to work with.
Recommended: Yes
Don S / Orland Park
Sep 11, 2017
Easy set up
Easy set up, clean unit, clean facility
Recommended: Yes
Aletha Caston
Sep 03, 2017
Dawnya she is the most professional person of all the staff I have met..I'm a long time customer. Who have been at several of your locations.I come here because she is the best.
Recommended: Yes
Pat Evans
Aug 10, 2017
Great place to do business with. Dawnya was knowledgeable and friendly. She made recommendations to make our move to storage easier and less stressful. Units and grounds are very clean and we feel very comfortable leaving our belongings in Public Storage.
Recommended: Yes
Norma
Jul 28, 2017
Great customer service, fast service, and very knowledgeable went in expecting to be there awhile but Mike got me out fast and i was very happy with my service
Recommended: Yes
MKG
Apr 04, 2017
Dawnya was great to work with ...
Dawnya was great to work with throughout the whole experience.
Recommended: Yes
Richard Carter
Jan 17, 2017
Trusted provider
Received good storage facility, friendly staff...and provided good customer service. I made several change requests as I was picking up furniture prior to opening an account, and the manager was very friendly and accommodating. My only complaint was not researching the total cost of opening a unit - lock purchase and insurance. But that was on me...not your staff.
Recommended: Yes
Denise Carson
Jul 29, 2015
great service
I have always had great service at ths public storage. I have some reservations about the management though. after years of having a bad door into my inside unit...it was replaced. After I called corporate. When they replaced the door (1-11/2 yrs ago) to this day have never replaced te door stopper...so, it is hard to take things out & prop the door at the same time. But the people that work there are g-r-e-a=t!!!
Recommended: Yes
