Public Storage - St Charles - 4100 East Main Street

Unhappy with customer service

I have been waiting over 1 month to receive my credit for the lock I returned.

Recommended: No

this storage has been a great help during our move.

We moved and needed storage to help us out. We did not have time to sort through everything but with the storage space, we will have time at a later date. it really did make our move a bit easier..

Recommended: Yes

The ladies at the front desk are so...

The ladies at the front desk are so sweet. Very helpful!!

Recommended: Yes

Easily accessible

I like how we can complete all things online.

Recommended: Yes

Office staff was very friendly

Office staff was very friendly, everything was well lit.

Recommended: Yes

Denise is great!

Denise was very knowledgeable and professional. She answered all my questions, even ones I hadn't thought to ask. I feel very comfortable storing my belongings here. It is a very clean and secure facility.

Recommended: Yes

Need more pertinent information on the website

You need to put more pertinent information on the website. I was very disappointed with all the HIDDEN charges that came out when I went in to the office to rent a space. No where does it state that you MUST have a padlock at the time of rental and can supply your own instead of paying $20 to get one from you. No where does it say that some states require the renter to maintain insurance on their contents. When I went back the next day to actually rent the space, I brought my own padlock and saved some money. I did purchase insurance from Public storage at the time I rented the space. I think it would be nice if it said on the website that "The following states require insurance: (list of states). This would have made my original experience much more pleasant because I would have been prepared for everything that was required on the first trip instead of having to go home, research other storage locations, and return another time to sign the contract.

Recommended: Yes

Came looking for a storage unit for next month. Denise was very helpful and answered all my questions.

Recommended: Yes

Most excellent storage experience ever! The manager Denise was friendly, extremely helpful, accommodating and went above and beyond to ensure our storage needs were thoroughly met. She also made sure the process of getting our things moved into storage there went pleasantly and smoothly with no detail over-looked. We are so happy to have found a safe place for storage with caring staff we can rely on for support and assistance.

Recommended: Yes

Came in today with questions about my unit and Sam was super helpful! She patiently explained everything and was super friendly!

Recommended: Yes

Went in to see about storing some items and left a faithful customer! Denise was super friendly and very knowledgeable. She got me in a unit that will fit my stuff and give me some room to walk around in witch will be very helpful as we are in a bit of a hurry to move out and won't know what goes where. She also made sure that all my items are packed correctly to avoid damage. Thanks for all your help Denise!

Recommended: Yes

Fast, easy and efficient.

Denise was a pleasure to deal with. The process was fast, easy and efficient and the unit was clean at first look.

Recommended: Yes

Great value and location

Drew was very helpful at setting up my storage needs. I like the indoor location

Recommended: Yes

Public Storage has Great Service

I was at this location renting a storage container and the facility was very clean, safe and secure. Yvis helped me out so much by answering all of my questions and giving me a tour. Thank you so much!!

Recommended: Yes