Mary Skorzewski
Jun 08, 2022
Very nice,people who were very helpful.
Very easy access to facility and very helpful staff.
Recommended: Yes
Stephanie Rodriguez
Mar 28, 2022
Waukegan yes! North Chicago, no
I needed the storage unit and the free rental truck that comes with the promotion. My storage unit was in Waukegan, and I had to go pick up the truck from the north Chicago location. The lady at the north Chicago location was not accommodating and talked me out of getting the truck because she didn’t think I was going to return it in time. Very disappointed. I had to rent a uhaul. Very happy with my uhaul experience. The lady at the North Chicago location did not provide good customer service and I’m glad I didn’t pick that location for a storage unit. The lady at the Waukegan location, however, was very nice and sweet.
Recommended: Yes
Paul
Feb 21, 2021
Friendliness of Employees
Found the monthly storage fees appropriate and when I rented the storage area, I was helped by Carlos with snow removal to the access of my storage area. My storage fit perfectly and for the time being meets our storage needs reasonably. Thanks Cubesmart!
Recommended: Yes
Mark
Jun 12, 2020
Climate controlled to my liking; Good customer service
Climate controlled to my liking. Good customer service. Great pest control, too.
Recommended: Yes
Diane
Jul 02, 2019
Great Customer Service!
Customer service was awesome. However compared to other units this size, it is a little more pricey including administrative cost.
Recommended: Yes
Robert
May 25, 2017
Excellent value
Great value for price & location. Highly recommended. Excellent customer service.
Recommended: Yes
Brittany
Mar 08, 2017
Had an easy and seamless move in
Facility was clean and the service was great. I think you may need more than one individual working at a time though to speed up the process and help multiple customers at one time.
Recommended: Yes
Jennifer
Feb 19, 2017
Friendly staff and late access times!
Love the fact you can gain access to the unit until 10 pm very convient! Staff is also very friendly and cheerful.
Recommended: Yes
Juan
May 18, 2016
Great Storage Place
I like how they worker is very friendly. And I love the hours they have for the customers
Recommended: Yes
Payam
Mar 15, 2016
Recommended: Yes
Payam
Mar 12, 2016
Clean and friendly staff
Good service was called before the move and was give a update on the storage unit
Recommended: Yes
Martha
Feb 25, 2016
great
Great place but price could be a little lower...
Recommended: Yes
Martha
Feb 24, 2016
great
Great place and customer service
Recommended: No
Ron
Nov 28, 2015
Very Helpful and friendly
Rachel was very friendly and helpful. She was available at the scheduled time, helped through the process and left us feeling confident we made the correct choice.
Recommended: Yes
Brandi
Sep 02, 2015
Nice and friendly staff especially the manager Rachel
Nice and friendly staff. Very helpful.
Recommended: Yes
Helen
Sep 01, 2015
Waiting room needs to be set up better, but the man that registered us was very nice and very helpful. The unit seems nice.
Recommended: Yes
john
Aug 11, 2015
great customer service
employees were very friendly and helpful
Recommended: Yes
Carole
Aug 06, 2015
Everyone was so nice
I can see why you rate high in customer service.
Recommended: Yes
Donna
Apr 22, 2015
Recommend
I was a little apprehensive about this location, but that soon passed, Rachel was awesome and attentive, not to mention the price was very reasonable.
Recommended: Yes
Angela
Apr 05, 2015
Recommended: Yes
Emma
Jul 01, 2014
Great customer service!
Recommended: Yes
Ed Samuelian
Jun 12, 2014
A very nice experience.
Recommended: Yes
Jeff
Jun 02, 2014
Recommended: Yes
Derek
May 20, 2014
Inexpensive as well as well maintained.
Pros- Price is very reasonable, staff was very friendly and knowledgable about all information about storage property, nice looking units with minimal dirt or daubery inside or out.
Cons- Location is somewhat difficult to navigate to if you come from the wrong direction, facility is a little on the dark side.
Overall I would highly recommend this facility and CubeSmart to anyone that is looking to store some household goods.
Recommended: Yes
Robert
Mar 10, 2014
Great service
Marshena was awesome. You make an appointment, and she gives you full attention to go over everything. She bent over backwards to be helpful. Be sure to bring paper proof of renters or homeowners insurance. The storage space is very easy to access, and the hours are great. I was very pleased with the experience.
Recommended: Yes
Cheryl
Jan 28, 2014
Clean, Secure, Rachel in the office was great. Price was better than most but didn't expect the monthly mandatory insurance fee.
Recommended: Yes
Cheryl
Jan 26, 2014
Great customer service
Location is easy to get to, Rachel, in customer service was fabulous, very helpful. Price is better than most, but wasn't aware that there was a separate monthly mandatory insurance charge.
Recommended: Yes
Dorothy
Jan 16, 2014
Well the customer service was good I had no problems with moving my stuff and going to the facility when I want to override everything was perfect
Recommended: Yes
Lucinda
Jul 09, 2013
The Customer Service Was great and I loved the discount I got with this company.
Recommended: Yes
Tatum B.
Apr 12, 2011
The service here is excellent!
We were greeted with huge smiles and hellos by Marshena & Sunni as soon as we walked in. We knew without a doubt that we would get a storage unit here. The service here is excellent. Thank you so much!!!
Recommended: Yes
