Erna K
Jul 03, 2024
The storage has three power towers, surround the area
I love the price and customer service, on the phone, was outstanding. He took his time to find me the best deal form me, and explained all the procedures and what to expect.
However, is a bit far from where we leave, about 25 min and the storage is surrounded by 3 huge power towers, one of which is inches away from our unit, exposing us to tremendous amounts of radiations, while we are at our storage unit.
Recommended: Yes
Erna K
Jul 01, 2024
Caesar was very nice kind and very helpful to find us the great deal.
It would have been perfect if it wasn’t surrounded by 3 big Power Towers, one of which is inches away from our unit…
We are exposed to tremendous amount of radiation while at the storage unit…
Recommended: Yes
Michael DeFranze
May 27, 2024
It is ok. Except for sliding door which does not want to stay open.
Door to storage locker keeps coming down which is not safe when trying to open. It keeps sliding down . Having a hard time for it to stay open.
Recommended: Yes
Harold Besch
Jan 05, 2024
Close, convenient, good price, but a few issues.
Never told if ceiling light socket will work. Ceiling hole needs fixing
Recommended: Yes
Sklag
Aug 10, 2023
Facility needs make over
I chose this facility because they had space for my stuff and my Trailer, The customer service is amazing but the owner needs to put in some major renovations to keep this place up to date, The trailer parking is in the dirt, there are plants growing into some of the vehicles being stored there they do not take care of this area. I moved my household stuff from this facility because the door would not stay up and it was further from the place I was renting. Overall this is an ok facility in a nice area but the up keep of the property will be hard unless the owner puts some money into maintaining the trees and paves the area where the trailers are kept. The customer service at the office has always been amazing but the property itself is overpriced for what you get.
Recommended: No
Jean Chrest
Jul 25, 2023
Perfect for my needs
Doing a remodel so needed storage. Sam was so helpful to ensure I had the size I needed as I vastly underestimated the size of storage unit. Since I reserved online I was able to upgrade at the online price. No pressure to buy their lock or insurance. Very happy with this location and excellent customer service.
Recommended: Yes
Stephen Chen
Jun 29, 2023
Convenient and fair-priced
Storing our second vehicle while house is being built
Recommended: Yes
Cathy Garza
Aug 26, 2022
Good setup, friendly staff.
Great place for storage. It is a secure place to park our rv at a reasonable price. The staff is friendly and the place is secure and convenient.
Recommended: Yes
Sarah
Apr 11, 2022
.....
Nice place, price change, make sure to cancel insurance
Recommended: Yes
Frank
Mar 02, 2022
Easy and quick
Easy, straight forward, took 5 min to get storage
Recommended: Yes
削
Jan 22, 2022
Good customer service
Good customer service, snow team blocked entrance and caused isses.
Recommended: Yes
Laurelai
Mar 02, 2021
Cheap but old
The woman working was very kind and helpful. The storage unit did have a stain on the ground but it didn’t look like it would affect my items. The roof needs to be redesigned because when it rains the water comes straight down right by the entrance. It had rained the day before and my arms got soaked putting items in the unit. Best price in the area.
Recommended: Yes
Meredith
Jan 13, 2021
What we needes
Good location for us, good price, tight spots (but I think that’s standard. Just some confusion on spot numbers and them being moved.
Recommended: Yes
Maria
Nov 27, 2020
Convenient
I was looking for a place for 4 months! Adriana helped me to get the best deal, she was amazing!! Very happy
Thank you!!
Recommended: Yes
james
Jul 09, 2020
Great. Clean and friendly service
Very clean and friendly service. Location is great
Recommended: Yes
Irvin Brohammer
Mar 07, 2020
Professional people, but hidden costs!
I was very happy with the professionalism of the staff.
However--
When I reserved the space, I was told that the "total move-in costs" would be $25.00. Upon arrival and after viewing the rental space, I began processing the paperwork. I was told I would need to pay an additional $16.00 per month for required insurance. I was also told I could not use my own lock, but had to purchase one from Public Storage ($19.00). So, my new move in costs were approximately $60.00. This almost seems like a "bait and switch" type set-up.
Recommended: No
Mark Stolte
Apr 30, 2019
Public Storage
Staff is very helpful, great prices.
Recommended: Yes
Edelta Juarezbeyer
Nov 15, 2018
The process was quick ..
The process was quick ... however the manger did a great job of force upselling !!! She made me think the lock was in loaded in the monthly rate .. until it was time to pay .. I ended up paying $ 20 for a lock and she never mentioned insurance until signing the contract Then she kept saying I had to have insurance.. additional $11 plus the rental fee $51 out the door ...
Recommended: Yes
William Schroeder
Nov 07, 2018
Danielle was great
Danielle was great, everything couldn't have gone better. Thanks again for outstanding customer service. Bill Schroeder
Recommended: Yes
Farita Reyes
Apr 26, 2018
Great CS but please make sure your...
Great CS but please make sure your staff is not wearing pants that's falling off. Have them wear belts please. Thank you
Recommended: Yes
Kimberly Coniglio
Oct 01, 2017
Great service and everything she's was beyond helpful and informative. Certainly knows what she is doing and deserves a raise if not a promotion.
Recommended: Yes
Stephen Kosek
Sep 19, 2017
Jan and Shea were very helpful with taking my payment and updating my account. Thank you very much.
Recommended: Yes
Lenell Brantley
Sep 10, 2017
Thanks Shea and Jan for being so friendly and helpful with my recent storage box.. All my questions were answered and concerns put to rest..
Recommended: Yes
Crazy Mom
Sep 06, 2017
Jan has been really helpful. She has answered every question I have and is kind and funny.
Recommended: Yes
Rebecca G
Jul 23, 2017
Jan helped me again! I am moving back into Illinois and she helped me find a unit to store my goods. She found me the best price and location for me.
Recommended: Yes
Andelgirl
May 30, 2017
Secure and clean
The desk staff was very efficient. Quick check in and access to our storage area. Very clean! Love the security program as well. Even though forced to take insuance I give the location 5 stars.
Recommended: Yes
Leopoldo Guerrero
Mar 01, 2017
Key pad
Key pad way to far to reach from the window car. Is there any app that can control the automated door?
Recommended: Yes
Rita McNatt
May 31, 2016
Great Service
The Manager and Trainee at the West Chicago facility made reserving space a breeze. Very helpful and nice!
Recommended: Yes
Sheila Hasselberger
Jul 21, 2015
Expensive
Customer service and security is great, however my rates have gone up over $40 in two year. Not happy.
Recommended: Yes
William Stuker
Jun 02, 2015
Great customer service
Twain was extremely helpful!
Recommended: Yes
RW
Mar 18, 2015
Excellent Service by Professional Staff - Public Storage - Winfield, Illinois Facility
Many Thanks, to Property Manager (Twain) and his great staff. Very professional and the customer service was outstanding. Keep-up the great work !! Highly recommend - Winfield, IL Public Storage property
Recommended: Yes
Stephen Lisle
Jun 03, 2014
I have done 2 other reviews already.
This is the third review from me.
Recommended: Yes
