Public Storage - Indianapolis - 4305 Lafayette Road

Public Storage hires the best people!

I’ve rented from Public Storage twice and luckily the same manager still resides there. Arizona does an amazing job at problem solving and making sure the customers needs are met.

Recommended: Yes

Was quick and easy

Was quick and easy no contact move in

Recommended: Yes

Whenever I have things I need to put in...

Whenever I have things I need to put in Storage? I always choose Public Storage! They are conveniently located from where I am. The prices are "Great" too! And Manager Trish?! OMG! She was "Absolutely Wonderful!!!" I live in Indianapolis Indiana & the Public Storage on Lafayette Road is where I usually go. And I truly Thank Trish for all her help! She kept a smile on her face, understood my concerns, & answered all of my questions! Thank You Public Storage!

Recommended: Yes

The process was fine.

The process was fine.

Recommended: Yes

Customer service is helpful and...

Customer service is helpful and friendly. Storage is clean and well kept.

Recommended: Yes

I've been satisfied with public...

I've been satisfied with public storage......extremely convenient location, easy access, size & availability of units. except: rent has gone up every year, from $99 to $117, to $133. The final straw was being notified rent was increasing to $150 per month. After a brief search, I found another storage location; same size unit, same hours same hours of access. Only 1 1/2 miles away from my current public storage location. and it was only $78 per month!!! HALF OFF!!!!! The kicker is that my new unit for $78 dollars (vs $150 at my existing PUBLIC STORAGE) is ANOTHER PUBLIC STORAGE FACILITY!!!!!! I asked the manager at my existing location if there was any chance to meet the price of the new location. she said she would ask her manager. I thought that since I had rented my existing unit for 3 YEARS and never being late on rent, that maybe PUBLIC STORAGE could price match another PUBLIC STORAGE facility that was only 1 1/2 miles away. I was told the response was that price matching "would not even be considered" and to go ahead and move. So I have. So much for Public storage customer retention. Yes, I'm still with Public Storage, but I will never actually recommend them or purposefully seek them out for future storage needs. They don't care about me as a customer, so I don't care about them as a storage facility.

Recommended: Yes

Let me tell you. This is an awesome place to store your personals. The office lady by the name of Sherri is very polite, knowledgeable, helpful, and very caring. You cant ask for anybody else to be more concerned than the care she gives you when you walk in.

Recommended: Yes

It was great

It was great Fast and friendly all the way Only think that really irritated me is sold me a lock without my concent I had to get a refund but it was just the fact that it was charged without telling me

Recommended: Yes

Good prices, but attendants never answer the phone

Recommended: Yes

I researched other storage places but this one by far is the best! Customer service sold me! Cassie is fabulous, helpful, knowledge and just overall great! She helped me with my affordable moving supplies and the storage units are very clean, thank you again Miss Cassie! I highly recommend using public storage!!

Recommended: Yes

Public Storage staff was very supportive and helpful with my needs, and their property is safe, secure, and cost efficient. I would recommend them to anyone I know.

Recommended: Yes

Quick service

Timely and quick service

Recommended: Yes

Cassie is such a great help and has everything i need from storage to moving supplies. if you're in Indianapolis this is the place to go. Cassie will have the storage you need for a great price. The storage is clean, better than any other place I've found. Thank you a ton!

Recommended: Yes

Not feeling as confident in the security as I'd hoped to be.

After I finally moved all my belongings into the storage unit, later that evening I received an email saying that my lock was missing! I was up until that point certain I had locked it ( I had both keys!), but couldn't contact anyone (as they were closed) or go check to confirm. I didn't sleep at all that night ( not exactly how I wanted to end a day of moving and heavy lifting ?. I left a message that was never returned and had to readjust my day to go to the storage and make sure my things were there and it was locked the next morning. To date no one has returned my call. I received my invoice though....thanks. I will not be using them again.

Recommended: Yes

The storage space was clean.

The front office clerk was nice and courteous and willing to work with me.

Recommended: Yes

Read the fine lines

This was a rental for less than 30 days so I got a good deal 25 dollars for the administration fee and 1 dollar for the rent. The insurance is optional I declined even though they were very VERY pushy. READ THE FINE PRINT! The locks either use their 20 dollar lock and take it with you or bring your own to this location, hence they have yet to transfer to the deadbolt lock

Recommended: Yes

Pleasurable

The service I received was beyond great...it was memorable and educational...I received help from a guy named Darnell not only was he patient and took the time to explain everything public storage had to offer he also made sure my daughter and I were temperature comfortable in his store...he took the time to adjust air to fit my needs...I was also offered a chair to sit since they saw I was very pregnant...I truly recommend this store to anyone seeking storage...if all customer service was as great as I received here...more people would walk around happy...I look forward to any business I have with them in future...

Recommended: Yes