Vernita Morgan
Nov 23, 2022
I will recommend this facility
I love it because it’s so clean
Recommended: Yes
Michael
Aug 08, 2022
Public Storage
The Public Storage off East Washington St. was super helpful, assisted getting a cart and with the app.
Recommended: Yes
Seyi Ojo
Jan 05, 2021
Overall awesome experience
Overall awesome experience. The number 1 choice for movers.
Recommended: Yes
Danae M
Jun 09, 2020
Very easy to work with!
Very easy to work with!
Recommended: Yes
Cassandra
May 25, 2020
A little pricey, but great customer service and safe.
A little pricey, but great customer service and safe.
Recommended: Yes
CD
May 11, 2020
Mary was fantastic!
Mary was fantastic!
Recommended: Yes
Donna
May 07, 2020
Great customer service!
We've had an awesome experience so far with public storage.
Recommended: Yes
Dawn
Mar 16, 2020
Customer service
Im happy with the unit. Rep was very friendly and helpful
Recommended: Yes
Kendal Howard
Sep 13, 2019
Great customer service and they are...
Great customer service and they are very friendly
Recommended: Yes
Rhonda Johnson
Jun 06, 2019
Fantastic customer service
Fantastic customer service. I love the fact that they gave me their undivided attention. Every thing I request was given to me. Thinks for listening to what my needs were.
Recommended: Yes
J P
Mar 01, 2018
There is a major gap in knowledge and...
There is a major gap in knowledge and understanding between the call center and the individual locations. And when calling to confirm my reservation the on site employee did not inform me of important things that wasn't mentioned by the call center.
Recommended: No
Joseph Hall
Aug 21, 2017
Excellent property. Easy access.
Recommended: Yes
Latresa Simms
Jul 14, 2017
Paige Cox was the greatest. I love this place.
Recommended: Yes
marisa evans
Jun 01, 2017
The service here is fantastic! Adrienne Evans has been one of the biggest helpers in keeping me at this location. I had a minor problem with my storage unit and he went above and beyond to help make things right. I love this place! Reasonable prices, friendly service, always have a smile on their faces. What more could you ask for?!
Recommended: Yes
Ari anna
Mar 01, 2017
Paige (Relief Manager) is awesome!!! She knows what she is doing. She deserves a raise. She took her time in explaining the in and outs of the facility. I am highly pleased.
Recommended: Yes
Gloria Williams
Feb 03, 2017
Great storage facility. Great customer service. Location is convenient. I have used them on numerous occasions in the past 30 years. Yes, I am a loyal customer. You should try them.
Recommended: Yes
Heather Allen
Nov 28, 2016
There are good
Thanks for Beening a good storage
Recommended: Yes
Jason M.
Sep 11, 2016
Excellent customer service- units clean
Everyone at this Public Storage was very nice, friendly, helpful and professional. Their customer service was exceptional! Also, the units are very clean, easy to access, and very secure.
Recommended: Yes
Sara Lovell
Sep 08, 2016
great
I had the best service I experience Linda was the best.
Recommended: Yes
Bethany Carter Burns
Sep 06, 2016
Good costumer service, location needs some repairs.
Manager was fantastic with service, but we both saw the door of the unit wasn't functioning properly and nothing was done to fix or resolve that day. She offered other units but couldn't get them to me that day as needed. I had no choice but to use the broken unit. It still locks and seems secure, the door would not stay up, which made moving a little inconvenient and difficult.
Recommended: Yes
Courtney Long
Dec 02, 2015
Security
I have only had my unit since Saturday and I have noticed that there are to many lights out in much needed areas. The lighting to the climate controlled units is pitch black and a lot of lights are not feeling safe with all these lights out.
Recommended: Yes
Douglas Callihan
Aug 12, 2014
The lights aren't on but everyones home
First let me say that the Property Manager (Manny) has been very helpful in getting items resolved in a most efficient manner. I really believe he has done what he can to get my remaining issue taken care of. If it weren't for one thing, I'd be giving Public Storage location 08371 at 50 Washington Pointe Drive, Indianapolis, IN 46229-2600 a Five Star Rating. Quite simply, the overhead light in the unit does not work. The lights on the two units on either side of this one work fine, but the unit 7006 overhead light does not. I reported this to the Property Manager along with another issue (the door to the unit took two people to open or close it). The door issue was resolved shortly after reporting it on the Public Storage Website. I even received an e-mail from a Mr. Beau Palley when the door issue was to be resolved. And it was. Sadly, the light issue remains in play with no communication as to when it might be resolved. It will really be hard to utilize the storage facility shortly without that overhead light. That said, the facility is serving my needs exactly the way I had anticipated that it would. I rented it with the expectation that the light would be fixed in a timely manner as was the door issue. I do wish to stress I do not believe this is the Property Manager's fault. I feel that Manny has done all that he can in this regard. I feel that someone higher up the management chain will not authorize whatever it will take to get this light fixed.
Recommended: Yes
Eric Dickson
Feb 27, 2014
more money than advertised
the advertised promotions never applied when I reserved new units... happened twice. Forced to buy insurance, but it isn't reflected in the price quoted online. Unit was fine, but value was much worse than I had expected.
Recommended: Yes
