James Hollarman
Aug 08, 2024
Customer service
The customer service line was nice iver the phone but itd be nice to have somebody onsite to help assist you
Recommended: Yes
Sarah Rehfeldt
Nov 26, 2023
Great Customer Service
The employee was great and friendly. The price is a good point.
Recommended: Yes
Patricia Gorman
Jun 17, 2023
Staff was nice and courteous plus very helpful
Would come back again if need be.
Recommended: Yes
Mike
Jun 16, 2023
Good prices, limited hours
Price is good. I’m kind of sad there’s not 24/7 access. Everything else has been simple enough. Office hours could be a little more accommodating, fortunately my son was able to handle the paperwork while I was at work.
Recommended: Yes
Jennifer Willenberg
May 24, 2023
I didn't give up anything for the price
I needed someplace to store my brother's things. I didn't have much money so I chose Storage of America for price alone. I was not expecting it to be clean or safe, but it was both and the customer service was topnotch. I don't know how they do it for half the price.
Recommended: Yes
Marketta Johnson
Feb 25, 2023
It’s perfect
This storage is perfect to me everything is Perfect the pricing the customer service etc thank you guys… I Love it
Recommended: Yes
Tawana Upshaw
Feb 02, 2022
潇摯
Good work with storage Thanks
Recommended: Yes
Dorothy Milewski
Nov 05, 2021
Moving in
The people at the counter were very helpful. I haven’t had a storage unit in years and they answered my questions and showed me where my unit was.
Recommended: Yes
Beverly Wade
Oct 02, 2021
Great bargain
I was looking for a bargain when I found Storage of America. Two months for the price of one or first month free. Tanita was professional and efficient in helping me sign up. Smooth process and nice clean storage. Easy to use because it’s like a garage. I can pull right up to the door. Great find.
Recommended: Yes
Antonia Grigsby
Jul 25, 2021
Moved in
Moved into the unit Friday. It’s a much needed space
Recommended: Yes
Claudia
Jun 13, 2020
Awesome staff
Easy move in and the guy at customer service looks great
Recommended: Yes
Claudia
May 21, 2020
Easy sign-up and amazing customer service.
Did everything over the phone and the guy that helped me was awesome, everything was ready to go within a 1/2 hour. They sell the locks at the kiosk in front for less than $10.
Recommended: Yes
Ty
Mar 18, 2020
Needed some extra space for a month, this place was beyond helpful.
No complaints with my experience.
Recommended: Yes
Richelle
Sep 04, 2019
Right price right on time
My experience was smooth the price was right customer service was very nice knowledgeable and made my experience stress free I would recommend storage of America to everyone
Recommended: Yes
Dan
Aug 30, 2019
Nice
Nice staff, pretty nice place!!
Recommended: Yes
Sharronna
Jul 13, 2019
The lady I dealt with was super amazing and very professional
My total experience was awesome
Recommended: Yes
James
May 16, 2019
Lots of options
Lots of options nice staff just wish u could get 24 hr acess standard. Apparently some people have it and others don’t
Recommended: Yes
Cherie gilbert
Mar 26, 2019
Excellent facility
Facility is clean. The staff is extremely nice!
Recommended: Yes
Matt
Mar 11, 2019
Great place
Everyone here were great to work with. Thanks
Recommended: Yes
Gregory
Aug 20, 2018
Easy to use
Very easy to get it done and reserved
Recommended: Yes
Abby
Jun 25, 2018
Very clean and friendly.
Very clean. People very friendly and do what they can to help you. They go above and beyond. They made my move a lot easier for me . Thanks
Recommended: Yes
Precious
Jun 06, 2018
Fast friendly service
Will recommend the facility to other fast friendly service and reasonable prices
Recommended: Yes
Anae
May 26, 2018
Very efficient and very helpful
Nice location and very clean pricing is fair
Recommended: Yes
Jalisa
Nov 14, 2017
Great storage
Very friendly staff & love the storage units.
Recommended: Yes
Shawn j hoyte
Sep 28, 2017
Over all
The system is very modern, and fast and quick to me , just love it .
Recommended: Yes
Rebecca
Jun 02, 2017
Great!
Great pricing and helpful staff
Recommended: Yes
Brinkley
Apr 25, 2017
Good service
The price is a little high but it's clean and good customer service
Recommended: Yes
Latasha
Jan 24, 2017
Nice customer service
The price was great on unit but i was really impressed with the staff they went over and beyond to take care of me and make sure i was satisfied
Recommended: Yes
Latasha
Jan 22, 2017
The deals were great
I was very satisafied with the unit i ended up getting and i couldnt have asked for a better deal price wise they were the cheapest in town
Recommended: Yes
ELISHA
Nov 01, 2016
Awesome
Clean quick and wonderful customer service at this location
Recommended: Yes
Kali
Sep 02, 2016
efficient
great staff, great pricing. feel safe leaving my things there.
Recommended: Yes
Kali
Aug 30, 2016
price efficient
easy access, friendly management
Recommended: Yes
SUSAN
Aug 25, 2016
Very neat and clean facility. Staff was courteous.
The staff was very helpful and courteous. The facility is very neat and clean. So far I am very impressed and needs were met.
Recommended: Yes
Kristin
Jul 26, 2016
Glad I brought proof of the rate I was quoted
Move-in went well. The facility is very secure and clean. The computer system tried to give me a significantly higher rate than what I was quoted by sparefoot, so I was glad I had the email with me.
Recommended: Yes
Anthony
Jul 03, 2016
great customer service would refer to anyone
excellent customer service and very clean nice efficient storage
Recommended: Yes
Anthony
Jul 03, 2016
Great
Excellent would refer to anyone
Recommended: Yes
Valorie
Jun 10, 2016
Excellent facility
The facility is clean. Really liked that I could drive right up to the unit. Staff was friendly.
Glad we found this place!
Recommended: Yes
Annie
Jun 07, 2016
I really like them
I like them, they was a reasonable price.. and easy to move in
Recommended: Yes
James
May 03, 2016
Clean and roomy.
Nice and spacious and the workers are friendly and helpful.
Recommended: Yes
Anthony
Mar 26, 2016
Safe, secure and friendly staff.
Kudos to Stephanie, Jose and the maintenance person (forgot his name) who drove me around and show the storage places. They were all accommodating and helpful. Thanks a bunch.
Recommended: Yes
Samara
Mar 03, 2016
Clean, very good customer service
The price to me beat out the other companies.
Recommended: Yes
Vince
Jan 10, 2016
was pleased and happy
location was convienient clean and happy and satisifed
Recommended: Yes
Chad
Sep 17, 2015
nice place
Only critisism is that they need more loading cards available.
Recommended: Yes
Jessica
Sep 06, 2015
clean and secure
The unit is clean very clean. The staff was super helpful and friendly. The location is secure. There are inside climate controlled units as well as outdoor units. All in all a good storage facility. The office was really nice and there is a self service rent payment kiosk.
Recommended: Yes
Todd
Aug 27, 2015
Great interaction
Recommended: Yes
慄慮
Aug 01, 2015
Clean, with helpful staff
The storage units are clean and appear well maintained. The staff was absolutely great- they addressed my questions over the phone with great care, and were just as thorough and courteous in person. They made sure that I understood the entry/exit system, how to operate the hardware for the unit, and worked with me to ensure that I was satisfied with the service. Would definitely recommend to others!
Recommended: Yes
Valerie
Jul 30, 2015
Everyone was very kind and helpful and kind. We have had some trouble finding a unit to fit our needs and other places were either over priced or very rude.
Recommended: Yes
Danielle
Jul 28, 2015
great deal
I cane across the deal that I couldn't resist so I had to take advantage of it.
Recommended: Yes
Sam
Jul 21, 2015
Great service, got what I was looking, and was reasonable
I was impressed the service, cleanliness, and the facility. I was a little apprehensive about the security, but it was explained to me about the cameras and security code access entry. I was very pleased with the overall experience.
Recommended: Yes
Charlee
Jul 11, 2015
great first and second impression, and no reason to think otherwise yet!
I mean, it's been a day but as of yet I have no reason to not be satisfied with this place! The office people were friendly, helpful, and tried to save me money where they could. Provided a lock and took it out of the packaging right in front of me, and made sure I knew how to use the security system personally. Everything was exactly as advertised. My only potential issue is it's not my first choice as far as area of town, but it seems like they have taken every precaution so I have no reason to think my stuff won't be safe there!
Recommended: Yes
Laura
Jun 28, 2015
excellent
The associate I workedvwith was excellent.
Recommended: Yes
Leza
May 31, 2015
Great customer service
Great customer service. Quick to get us taken care of so we could get our things moved in.
Recommended: Yes
慄慮
May 15, 2015
Everything is great!
The General Managers were both very approachable and knowledgable and definitely willing to help out! The space was clean, the location is great, and the service is exceptional.
Recommended: Yes
Joyce
May 11, 2015
Don't think you should charge a full month if you are pulling out on the 1st!
Recommended: Yes
慮来污
May 08, 2015
Excellent customer service - professional and attention to detail.
I was extremely pleased with the customer service and care I received when renting a unit from Self Storage of America. The Manager, Jose, was especially helpful and considerate. He took all the time necessary to walk me through the facility (twice) and reassure me in the high level of security and attention that my rental would receive. All of the paperwork was clearly explained. I feel very good about my decision to store my belongings with Self Storage of America. I would not hesitate to recommend them to my friends/family.
Recommended: Yes
Esme
May 07, 2015
Simple easy and secure .
Recommended: Yes
Christopher
Apr 30, 2015
extraordinarily well kept facility!
Recommended: Yes
Holly
Apr 25, 2015
Helpful, fair, and secure
The staff are super friendly and helpful! the facility is clean and secure. I set up all of the move-in stuff online less than 24 hour before hand and they got back to me over the phone by the next morning. When we solidified the details over the phone they answered all of my questions about security, locks, access, and rental details, and were completely prepared with the paperwork and showing me the unit as soon a I got there. I would definitely recommend them to anyone looking for a storage place in Indy.
Recommended: Yes
sinclair
Apr 18, 2015
Wonderful people joe is awesome and so is his trainee
Recommended: Yes
December Friddle
Apr 15, 2015
Just a nice facility
Very friendly and helpful employee that helped me.
Recommended: Yes
Margaret Kerr-Armour
Feb 13, 2015
Excellent Facility
Love the units and high level of security provided. The Asst. Manager Vernon was a pleasure to work with. He made the transaction smooth and seamless.
Recommended: Yes
Theresa
Dec 05, 2014
潇摯
Recommended: Yes
Jacklin
Nov 16, 2014
My paperwork took longer than I liked. I had reserved through sparefoot & it took some time to get it to show up. I was very happy with the customer service. I originally reserved a smaller unit & when shown just knew all my stuff wouldn't fit. The guy took me to a size bigger & it was close to the loading area. I'm pretty happy with it all.
Recommended: Yes
Bob
Nov 11, 2014
Recommended: Yes
Maria
Sep 25, 2014
very impressed with facility and customer service.
Recommended: Yes
steve
Jul 08, 2014
very friendly
Recommended: Yes
STEVEN GILLIATTE
Jun 29, 2014
REALLY NICE, CLEAN, SECURE, AND CONVIENIANT .
i WAS SUPRISED THAT WE FOUND THIS 24 HOUR, CLEAN AND SECURE PLACE TO STORE OUR FURNITURE. I HAVE NEVER NEEDED A CLIMATE CONTROLLED PLACE BEFORE. HOWEVER, THIS IS A REALLY COOL PLACE AND SECURE. I WOULD RECOMEND THIS PLACE TO STORE ANYTHING.
Recommended: Yes
Tyrone
Jun 25, 2014
I had a wonderful experience with the staff, being a Pastor myself it was just beautiful working and dealing with a company that is faith based! That's very important to me; dealing with other Christian people.
Recommended: Yes
Jeff
May 19, 2014
Very helpful person when I called
The person on the phone told me if all their specials which saved me a lot of money as I was renting three units. Very happy with their customer service.
Recommended: Yes
Heather
Mar 06, 2014
Was looking for a unit quickly and for the right price. This place made that happen. Very happy
Recommended: Yes
april
Dec 10, 2013
Over all average
Recommended: Yes
Laura
Dec 07, 2013
The employees I met and talked to from the time I began to inquire about the facility up to the day I moved In, we're beyond professional and friendly. The facility was large and expansive, but again the employees We're confident and knowledgeable taking me directly to my storage unit without hesitation. Overall, this facility was wonderful and I would recommend its use to anyone that is in need of extra space to store furniture or other personal items.
Recommended: Yes
Leea
Dec 03, 2013
Recommended: Yes
Edward
Aug 20, 2013
Great....I feel the price for the units are too high...but that's every where
Recommended: Yes
Maria
Aug 08, 2013
Recommended: Yes
Amy
Aug 06, 2013
Astonishingly positive. The place is very clean, well lit, spacious, and convenient. The general manager who served me was hospitable and helpful. I've never seen a storage business being this oriented toward customer comfort and satisfaction. Great experience!
Recommended: Yes
Ivan
Jul 09, 2013
We arrived kinda late en the day, but the staff was very friendly and didnnt make use feel rushed she was very helpful annd polite i enjoyed my expierence checking out the storage unit....even tho they didnt have the unit that i wanted on the inside drive we did end up with a good unit just wish it was closer to a door or to the drive. I would definitely recommend this facility to family and friends.
Recommended: Yes
慎整
Jul 09, 2013
Quality Facility
Convenient location on the city's east side, near I-465, Shadeland Ave., and not far from I-70.
Getting a unit was pretty easy. There were 2 in my desired size/location to choose from. I got an indoor climate controlled unit, and there were two loading options. There is a loading dock, which was in use at the time. There is also a pull-through driveway, which fit the 26ft Penske truck I had easily enough.
There were carts available, but you had to wait for one to become available because this place can get busy. Bring your own cart(s) if you want to get to work ASAP.
Staff was friendly and helpful, though understaffed on the day I arrived to move in.
The security of the place is pretty tight. A key code is required to enter, as well as to exit. There are some units outside of the keyed access areas, however.
Recommended: Yes
態整
May 14, 2013
Great customer service.
Recommended: Yes
Marlyne
May 14, 2013
Great customer service! Very clean storage areas!! Great security. Was in and out very quickly!
Recommended: Yes
Sheila
May 14, 2013
very happy
Recommended: Yes
Scott
May 14, 2013
overall good experience
Recommended: Yes
McGinley
Apr 11, 2013
Best storage facility hands down
Not only is this the nicest, most accessible facility I've ever used, it has top of the line security, the cheapest rates in town for climate-controlled units, and extremely friendly, competent, and helpful staff. I have been praising this place to friends ever since I found it. I am an extremely satisfied customer.
Recommended: Yes
